rcarteraz 12 Posted June 27, 2017 Share Posted June 27, 2017 So I attempted to play a couple video files today and would only have audio with a black screen. Turns out I have a couple HEVC files. Now they play fine on the web player and with Emby Theater. Does anyone know if there's anything I need to do to make the Shield play these files? Thanks Link to comment Share on other sites More sharing options...
CBers 6771 Posted June 27, 2017 Share Posted June 27, 2017 https://emby.media/community/index.php?/topic/48641-nvidia-shield-transcoding-hevc-dts-mkv-files/ Link to comment Share on other sites More sharing options...
Luke 37107 Posted June 27, 2017 Share Posted June 27, 2017 https://emby.media/community/index.php?/topic/48641-nvidia-shield-transcoding-hevc-dts-mkv-files/ Are you sure that's relevant? This topic is about a failure to play. Link to comment Share on other sites More sharing options...
CBers 6771 Posted June 27, 2017 Share Posted June 27, 2017 Only as they are both HEVC related. Link to comment Share on other sites More sharing options...
Luke 37107 Posted June 27, 2017 Share Posted June 27, 2017 @@rcarteraz, we're very sorry to hear about your playback issue. We'd like to help you resolve it. In order to do that, let's look at an example. Can you please attach the information requested in how to report a media playback issue? thanks ! Link to comment Share on other sites More sharing options...
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