Sam Hall 1 Posted May 11, 2017 Share Posted May 11, 2017 Hello, I subscribed a yearly premium account, when I used emby on tHe same machine where it was installed everything went ok, of course. But if I try to stream to iPad (air 2) it becomes incredibly slow and tends to crash. This if I am on the same router Asus, if I change room and use the central router the loading time becomes unbearable, even if I am on the same ip range. Please can you help me? I should need a refund otherwise, since the main purpose of my subscription was streaming on my portable devices. Thanks and sorry for my bad English Inviato dal mio iPad utilizzando Tapatalk Link to comment Share on other sites More sharing options...
Luke 37112 Posted May 11, 2017 Share Posted May 11, 2017 hi @@Sam Hall, we're sorry to hear about this. Can we look at a specific example? Can you please go over an example and attach the emby server and ffmpeg logs? You can learn how to do that here: https://emby.media/community/index.php?/topic/739-how-to-report-a-problem/ Thanks ! Link to comment Share on other sites More sharing options...
Sam Hall 1 Posted May 12, 2017 Author Share Posted May 12, 2017 Hello, sure, I have used as benchmark sucide squad, image and video are ok, but the subs syncro is terrible, here are the two files, hope they help, thanks. ffmpeg-remux-f1f2184a-c4bf-44e7-a96d-4015ecb8fac6.txt&api_key=738b393337b84c48861d2c76c4ebb1a8.txt Log.txt Link to comment Share on other sites More sharing options...
Sam Hall 1 Posted May 12, 2017 Author Share Posted May 12, 2017 Hello, any news? Link to comment Share on other sites More sharing options...
Luke 37112 Posted May 12, 2017 Share Posted May 12, 2017 Hi, it's being looked into, thanks ! Link to comment Share on other sites More sharing options...
Sam Hall 1 Posted May 16, 2017 Author Share Posted May 16, 2017 Hi, any news about that? Inviato dal mio iPad utilizzando Tapatalk Link to comment Share on other sites More sharing options...
Luke 37112 Posted May 16, 2017 Share Posted May 16, 2017 Hello, sure, I have used as benchmark sucide squad, image and video are ok, but the subs syncro is terrible, here are the two files, hope they help, thanks. Unfortunately I don't see an obvious problem with this one, not from the log data at least. Can you provide a sample video for testing? I will test it personally. Thanks ! Link to comment Share on other sites More sharing options...
Sam Hall 1 Posted May 18, 2017 Author Share Posted May 18, 2017 Well I used just a version of Suicide Squad ripped from a BD, using mkvmake, so without compression or other stuff, totally video untouched. 1920*1080 maximum bitrate. Thanks for your interest and help, hope we can fix it! Inviato dal mio iPad utilizzando Tapatalk Link to comment Share on other sites More sharing options...
Sam Hall 1 Posted May 19, 2017 Author Share Posted May 19, 2017 Okay, it seems this situation is going nowhere, I would like to ask for a refund.. Thanks. Link to comment Share on other sites More sharing options...
Luke 37112 Posted May 20, 2017 Share Posted May 20, 2017 Can we look at an alternative example for additional information? Thanks ! Link to comment Share on other sites More sharing options...
Sam Hall 1 Posted May 20, 2017 Author Share Posted May 20, 2017 Sure but you should tell me what do you need exactly Link to comment Share on other sites More sharing options...
Luke 37112 Posted May 22, 2017 Share Posted May 22, 2017 @@Sam Hall is it OK if I invite you to the beta version of the app? If so then please send me your itunes email. thanks ! Link to comment Share on other sites More sharing options...
Sam Hall 1 Posted May 22, 2017 Author Share Posted May 22, 2017 Sure but if it won't work I will have to ask for a refund. lucamelandri@.com, thanks Link to comment Share on other sites More sharing options...
Sam Hall 1 Posted May 22, 2017 Author Share Posted May 22, 2017 Hello, the problem is that now my premium kay has not been recognized anymore........... Link to comment Share on other sites More sharing options...
Luke 37112 Posted May 22, 2017 Share Posted May 22, 2017 Does the app have an active internet connection? Link to comment Share on other sites More sharing options...
Sam Hall 1 Posted May 22, 2017 Author Share Posted May 22, 2017 sure but the problem it that even on emby server the premium key seems no longer valid Link to comment Share on other sites More sharing options...
Luke 37112 Posted May 22, 2017 Share Posted May 22, 2017 it could be an issue with communicating with our admin server. Can you provide the emby server log? You can learn how to do that here: https://emby.media/community/index.php?/topic/739-how-to-report-a-problem/ Thanks ! 1 Link to comment Share on other sites More sharing options...
Sam Hall 1 Posted May 22, 2017 Author Share Posted May 22, 2017 sure, here you go. logs.txt Link to comment Share on other sites More sharing options...
Luke 37112 Posted May 22, 2017 Share Posted May 22, 2017 Ok this is happening because you requested a refund from Ebr and he granted it. Link to comment Share on other sites More sharing options...
Sam Hall 1 Posted May 22, 2017 Author Share Posted May 22, 2017 oh ok, I see, so the problem has gone, I did not receive the confirmation email. Anyway thank you for your kind help. Link to comment Share on other sites More sharing options...
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