LandMineHare 0 Posted April 15, 2017 Posted April 15, 2017 As the title says, the app itself won't even launch. I've downloaded it, ran it, and it just goes to a white screen that says "Starting Up" and has the wheel underneath it running constantly. No other apps have this problem. I've uninstalled it, reinstalled it and retried launching... Same issue. Also tried deleting the app, rebooting the AppleTV, then redownloading and relaunching the app. Still stuck "Starting Up" and the spinning wheel. There are no options for Emby in the system settings of the AppleTV. Any ideas?
corey 315 Posted April 15, 2017 Posted April 15, 2017 (edited) I know it may sound like a silly question but can you confirm your AppleTV has internet access when trying to start up? Also which version of tvOS are you using? Edited April 15, 2017 by corey
LandMineHare 0 Posted April 15, 2017 Author Posted April 15, 2017 I know it may sound like a silly question but can you confirm your AppleTV has internet access when trying to start up? Also which version of tvOS are you using? Yes, it does have access. Netflix and YouTube connect and stream just fine. The Emby app downloaded just fine. I'm using, 10.2, or whatever software update downloaded.
corey 315 Posted April 15, 2017 Posted April 15, 2017 I can't repeat this and it's a tricky thing to troubleshoot. Do you happen to have access to a Mac and a USB-C cable?
LandMineHare 0 Posted April 15, 2017 Author Posted April 15, 2017 I do, yes. I've tried factory resetting it to, gave it a shot with the base OS and factory reset. Still wouldn't work.
corey 315 Posted April 15, 2017 Posted April 15, 2017 I do, yes. I've tried factory resetting it to, gave it a shot with the base OS and factory reset. Still wouldn't work. Fantastic. I'd like to see if you can upload the console and crash logs (if they exist) for me please. I've attached the instructions for both. Apple_TV_Console_Logging_Instructions.pdf Apple_TV_Crash_Log_Instructions.pdf
corey 315 Posted April 18, 2017 Posted April 18, 2017 @@LandMineHare -- Any luck with getting console and crash logs?
DruTheFu 9 Posted April 23, 2017 Posted April 23, 2017 I'm also having this issue. I do not have access to a Mac or USB-C. Anything else to try or check?
corey 315 Posted April 23, 2017 Posted April 23, 2017 Nothing immediately comes to mind and it's hard to diagnose without more data like console or crash logs. Can you comment on what your setup is like? What country/language do you speak? What's your Emby server name? I have a feeling it's environmental which is why we can't repeat it and it has never been reported outside the two of you here.
DruTheFu 9 Posted April 24, 2017 Posted April 24, 2017 So after having a little bit of time to look into my issue, I decided to delete the Emby app from my ATV4, restarted the device, then reinstalled Emby. This seemed to have fixed my issue, and life is good again.
nahtay 3 Posted September 29, 2017 Posted September 29, 2017 Same issue here. Running latest version of tvOS. It's not all the time but I often have to restart my apple TV to get the Emby app to start. I never have this issue with the Plex apple TV app.
LJH 0 Posted February 3, 2018 Posted February 3, 2018 I installed Emby today. It worked excellent, streamed from a windows pc and my girlfriends mac no problem. A couple of hours later when starting the app on apple tv its stuck in "starting up" mode Cant start it any more. Apple tv 4k is my box. New.
ebr 15662 Posted February 3, 2018 Posted February 3, 2018 I installed Emby today. It worked excellent, streamed from a windows pc and my girlfriends mac no problem. A couple of hours later when starting the app on apple tv its stuck in "starting up" mode Cant start it any more. Apple tv 4k is my box. New. Hi. If you force-close the app, does it still do this?
andyblac644 69 Posted February 4, 2018 Posted February 4, 2018 I installed Emby today. It worked excellent, streamed from a windows pc and my girlfriends mac no problem. A couple of hours later when starting the app on apple tv its stuck in "starting up" mode Cant start it any more. Apple tv 4k is my box. New. or reboot the AppleTV 4K
Dibbes 458 Posted February 5, 2018 Posted February 5, 2018 (edited) Seems like the same issue: https://emby.media/community/index.php?/topic/55118-problems-starting-up-after-atv-sleep/ Force-close the app will get it to work until next time the ATV has been screensaver for a while... Edited February 5, 2018 by Dibbes
slickdealer2016 0 Posted February 7, 2018 Posted February 7, 2018 https://emby.media/community/index.php?/topic/55118-problems-starting-up-after-atv-sleep/?p=542591
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