Suddenly getting a lot of "can't find items to play"

[ifignella 12]

My wife just brought this to my attention. Says she'll play one episode then go to another series and click play next and get that error. Then has to restart emby.

No particular show or file, it's always the second one that errors.

Roku premiere

[ebr 14959]

Hi.  Can you please provide more details?  What version of the app and server?

 

How to Report a Problem

[ifignella 12]

Ok, so i just noticed i was behind on the server version. I was on 3.2.7 so i updated to 3.2.10. Roku app is 3.0.12

I will wait to see what happens after the current episode and report back.

[ifignella 12]

Still happening.  To clarify: Go to series that has a new episode available, play that episode.  When it is finished, navigate to a different series and click "play next".  Then the error shows.  Restart Emby.  Go through the same process.  She watches a lot of episodes on Sundays and first texted me at 4:45 pm that it was happening and it has happened every episode from then until now - 9:20 pm.

Server Logs

 

Log.txt

[ebr 14959]

You mean "Play Next Up" from the series detail screen?

 

Does it work if she actually uses the "Next Up" section on the home screen?

[ifignella 12]

1. Yes, i said "navigate to a different series"

2. I'll try it

[ifignella 12]

I'll try to explain more clearly.
It works from the home screen "next up tv".
I backed out of that episode that played correctly from the home screen, went to tv library, all shows, picked the same series that was playing correctly from the home screen, clicked the "play next up" button, got the error.
This is all after i successfully played one episode.

100% reproducible.

Edited April 3, 2017 by ifignella

[ebr 14959]

Okay, thanks.

 

Can you tell me exactly what the error says?

 

Also, can you follow the directions to send a log from the app here?

[ifignella 12]

The error is the red slide out that says "Unable to determine items to play"

Log sent 2:09

Emby user: Mom

[ebr 14959]

Thanks very much.  I think that log has helped me find the issue.

[ifignella 12]

@@ebr, ok great.  I was just going to let you know I think it has something to do with auto play next episode.  When I turn that off, everything works fine.

[ebr 14959]

You can turn that back on and test it with 3.0.14 when you get it.  Thanks.

[ifignella 12]

ok, thanks