tazp34 2 Posted April 2, 2017 Share Posted April 2, 2017 Looking for help when trying to log into Emby logging in changes to black screen then error message that Emby is not responding how can this be fixed.Thanks in advance Sent from my HTC 10 using Tapatalk Link to comment Share on other sites More sharing options...
ebr 14917 Posted April 2, 2017 Share Posted April 2, 2017 Hi. Can you tell us exactly what you did and more about your setup (hardware, version numbers, etc.). Thanks. How to Report a Problem Link to comment Share on other sites More sharing options...
wellsy1981 0 Posted April 2, 2017 Share Posted April 2, 2017 Hi having the same issue ive got a sony android tv running latest version of the app downloaded from appstore Link to comment Share on other sites More sharing options...
tazp34 2 Posted April 2, 2017 Author Share Posted April 2, 2017 Version 1.3.21g which was updated 25/2/17 using Sony Bravia Android TV everything has been working fine till this morning where I opened app logging in stops after 2 seconds then goes to black screen when trying to quit error message appears Emby is not responding report,wait,quit option only Sent from my HTC 10 using Tapatalk Link to comment Share on other sites More sharing options...
ebr 14917 Posted April 2, 2017 Share Posted April 2, 2017 Version 1.3.21g which was updated 25/2/17 using Sony Bravia Android TV everything has been working fine till this morning where I opened app logging in stops after 2 seconds then goes to black screen when trying to quit error message appears Emby is not responding report,wait,quit option only Sent from my HTC 10 using Tapatalk Can you tell me exactly when this last happened? Link to comment Share on other sites More sharing options...
tazp34 2 Posted April 2, 2017 Author Share Posted April 2, 2017 1 day before last update in February Sent from my HTC 10 using Tapatalk Link to comment Share on other sites More sharing options...
ebr 14917 Posted April 2, 2017 Share Posted April 2, 2017 1 day before last update in February Sent from my HTC 10 using Tapatalk Didn't you just say it happened this morning? Link to comment Share on other sites More sharing options...
tazp34 2 Posted April 2, 2017 Author Share Posted April 2, 2017 Yes this morning apologies I thought you meant previous to that Sent from my HTC 10 using Tapatalk Link to comment Share on other sites More sharing options...
ebr 14917 Posted April 2, 2017 Share Posted April 2, 2017 Do you have an exact, or resonably approximate time? Or, can you reproduce it and then tell me what time you did that? Thanks. Link to comment Share on other sites More sharing options...
tazp34 2 Posted April 2, 2017 Author Share Posted April 2, 2017 9.30 am approx Sent from my HTC 10 using Tapatalk Link to comment Share on other sites More sharing options...
ebr 14917 Posted April 2, 2017 Share Posted April 2, 2017 9.30 am approx Sent from my HTC 10 using Tapatalk 20 minutes ago? What time zone are you in...? Link to comment Share on other sites More sharing options...
tazp34 2 Posted April 2, 2017 Author Share Posted April 2, 2017 UK GMT Sent from my HTC 10 using Tapatalk Link to comment Share on other sites More sharing options...
ebr 14917 Posted April 2, 2017 Share Posted April 2, 2017 Thanks. What is the name of the server you were trying to access? Link to comment Share on other sites More sharing options...
tazp34 2 Posted April 2, 2017 Author Share Posted April 2, 2017 My own named Taz Sent from my HTC 10 using Tapatalk Link to comment Share on other sites More sharing options...
ebr 14917 Posted April 2, 2017 Share Posted April 2, 2017 Okay, thanks. Doesn't look like I'm getting a crash report from it then. You also have a Fire TV (I see older reports with that server name)? I found some error reports surrounding the situation where the server is not reachable but that doesn't seem to be your report - although it is possible it is the same error. Are you sure your server is reachable from the device? Link to comment Share on other sites More sharing options...
tazp34 2 Posted April 2, 2017 Author Share Posted April 2, 2017 Yes it's reachable it's only today I get the issue of Emby not able to log in I restated my server my broadband but still not able to get past log in screen Sent from my HTC 10 using Tapatalk Link to comment Share on other sites More sharing options...
ebr 14917 Posted April 2, 2017 Share Posted April 2, 2017 Maybe something in the network changed to make it so the TV cannot see the server, or it can't respond in a reasonable time and that is triggering the error I found. Or, maybe it is something different but, if the app didn't update, I'm not sure what it could be other than some environmental factor the app isn't handling properly. Can you try the beta version? Link to comment Share on other sites More sharing options...
tazp34 2 Posted April 2, 2017 Author Share Posted April 2, 2017 I will try the beta version once update arrives thanks ebr for your help Sent from my HTC 10 using Tapatalk Link to comment Share on other sites More sharing options...
Solution tazp34 2 Posted April 2, 2017 Author Solution Share Posted April 2, 2017 Beta version fixed the issue ebr Sent from my HTC 10 using Tapatalk 1 Link to comment Share on other sites More sharing options...
ebr 14917 Posted April 3, 2017 Share Posted April 3, 2017 Beta version fixed the issue ebr Sent from my HTC 10 using Tapatalk Okay, yeah, apparently some information coming back from the server has changed recently but only in some situations and the app was not handling it well. Thanks for confirming. Link to comment Share on other sites More sharing options...
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