ModernSnpie97 0 Posted April 1, 2017 Share Posted April 1, 2017 Hi when loading Emby on my nvidia shield, it goes to a loading screen then crashes itself, is there any fix for this? It comes right after putting in pin. Thanks Link to comment Share on other sites More sharing options...
mastrmind11 717 Posted April 1, 2017 Share Posted April 1, 2017 Logs. Sent from my SM-G935T using Tapatalk Link to comment Share on other sites More sharing options...
ModernSnpie97 0 Posted April 1, 2017 Author Share Posted April 1, 2017 Where can I find them? Link to comment Share on other sites More sharing options...
Luke 37090 Posted April 2, 2017 Share Posted April 2, 2017 hi @@ModernSnpie97, can you submit an in-app log? You can learn how to do that here: https://emby.media/community/index.php?/topic/739-how-to-report-a-problem/ Scroll down to the bottom part about android tv. thanks ! Link to comment Share on other sites More sharing options...
ModernSnpie97 0 Posted April 2, 2017 Author Share Posted April 2, 2017 I can't as I cannot get into the app due to it booting me out Link to comment Share on other sites More sharing options...
CBers 6771 Posted April 2, 2017 Share Posted April 2, 2017 I can't as I cannot get into the app due to it booting me out Have you cleared data/cache or uninstalled and reinstalled? Is your Emby server up and running? 1 Link to comment Share on other sites More sharing options...
ebr 14917 Posted April 2, 2017 Share Posted April 2, 2017 Can you either reproduce this and then tell me or tell me the exact time this last happened? Thanks. Link to comment Share on other sites More sharing options...
lroughton 0 Posted April 2, 2017 Share Posted April 2, 2017 I have the same problem to. Downloaded the android tv app on my zoomtak box and crashes once press next after confirming the pin. when force close i re open and stays on black screen. tried clearing cache data and reinstalled several times. Link to comment Share on other sites More sharing options...
lroughton 0 Posted April 2, 2017 Share Posted April 2, 2017 server definatly running also as i can login on the normal emby app no problem just not user friendly Link to comment Share on other sites More sharing options...
ebr 14917 Posted April 2, 2017 Share Posted April 2, 2017 I have the same problem to. Downloaded the android tv app on my zoomtak box and crashes once press next after confirming the pin. when force close i re open and stays on black screen. tried clearing cache data and reinstalled several times. Can you tell me exactly what time (EDT) this happened? Does manual server entry work? Are you accessing a remote server or one local to your network? 1 Link to comment Share on other sites More sharing options...
lroughton 0 Posted April 2, 2017 Share Posted April 2, 2017 i couldnt remember the time pal so i have just done it again 5 seconds ago and its a remote server mate Link to comment Share on other sites More sharing options...
ebr 14917 Posted April 2, 2017 Share Posted April 2, 2017 Okay, unfortunately, I'm not getting a report for it. Are you sure the server is accessible? I did find a potential error in the situation where the server is not available. Link to comment Share on other sites More sharing options...
lroughton 0 Posted April 2, 2017 Share Posted April 2, 2017 Okay, unfortunately, I'm not getting a report for it. Are you sure the server is accessible? I did find a potential error in the situation where the server is not available. can you see the report via the pin connected if i give you that? Server is defiantly running tho as i have tried it on my Samsung tv. Is there anything else i can do? Thanks Link to comment Share on other sites More sharing options...
ebr 14917 Posted April 2, 2017 Share Posted April 2, 2017 Can you try running the beta? What is a "zoomtak" box? Link to comment Share on other sites More sharing options...
lroughton 0 Posted April 2, 2017 Share Posted April 2, 2017 Sorry where can i find this version to install? Zoomtak box is a better spec than the cheap android tv boxes you can get. Worked flawlessly on it previously Link to comment Share on other sites More sharing options...
ebr 14917 Posted April 2, 2017 Share Posted April 2, 2017 Sorry where can i find this version to install? Click the link in the above post. Link to comment Share on other sites More sharing options...
lroughton 0 Posted April 2, 2017 Share Posted April 2, 2017 Click the link in the above post. Sorry done. How will i know when the beta is availible to download or does it overwrite my version now? Link to comment Share on other sites More sharing options...
ebr 14917 Posted April 2, 2017 Share Posted April 2, 2017 You can force an update from the Google Play store I believe - or it will update automatically. The latest beta is 1.3.31. Link to comment Share on other sites More sharing options...
lroughton 0 Posted April 2, 2017 Share Posted April 2, 2017 You can force an update from the Google Play store I believe - or it will update automatically. The latest beta is 1.3.31. Got the update still the same and just tried connecting again after clearing data and cache Link to comment Share on other sites More sharing options...
ebr 14917 Posted April 3, 2017 Share Posted April 3, 2017 Please try again with the latest beta 1.3.32. I think it should fix your problem. Link to comment Share on other sites More sharing options...
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