ifignella 12 Posted March 27, 2017 Share Posted March 27, 2017 Switching to new user brings up home screen but doesn't have any items in it. Restart required, then new user is logged in and items show. Link to comment Share on other sites More sharing options...
mediacowboy 438 Posted March 27, 2017 Share Posted March 27, 2017 Which Roku app are you using the Blue neon, Official, or Beta? Link to comment Share on other sites More sharing options...
ifignella 12 Posted March 27, 2017 Author Share Posted March 27, 2017 (edited) I am using the new app. Beta Edited March 27, 2017 by ifignella Link to comment Share on other sites More sharing options...
ebr 14958 Posted March 27, 2017 Share Posted March 27, 2017 Hi. Can you please describe exactly what you are doing so we can try and reproduce? Are the two users on the same server? Link to comment Share on other sites More sharing options...
ifignella 12 Posted March 27, 2017 Author Share Posted March 27, 2017 Yes. One server. One user logged in. Go to either select server or sign out then choose a different user. I get the spinning icon, the home screen shows but no name in the corner and no library items. I can't reproduce it right now. I'd say it happen 5-6 times over the last week. I would let it sit and work a few minutes to see if it would eventually show, then I'd restart. After restarting, the user i was switching to would now be logged in. It doesn't do it every time. Link to comment Share on other sites More sharing options...
ifignella 12 Posted March 27, 2017 Author Share Posted March 27, 2017 (edited) I got this to happen again. Here is an image of what I see. The only button that will work to get out is the home button. The roku sat idle for about 4 hours before I started emby, first thing I did when presented with the home screen was to switch users. The screen doesn't appear to be frozen as the time continues to move. I'm trying to figure out any pattern to when or why, but so far it just seems random. Edited March 27, 2017 by ifignella Link to comment Share on other sites More sharing options...
Luke 37232 Posted March 27, 2017 Share Posted March 27, 2017 So the roku was idle with the emby app already running, or you launched the emby app? Link to comment Share on other sites More sharing options...
ifignella 12 Posted March 27, 2017 Author Share Posted March 27, 2017 (edited) So the roku was idle with the emby app already running, or you launched the emby app? The emby app was not running at the time, I was on the roku home page. I was wondering if it had something to do with the fact that I started it then switched users right away, but on a different roku I tried that and it switched users ok. That roku was also idle on the roku home page for hours also, so same situation but couldn't reproduce. Edited March 27, 2017 by ifignella Link to comment Share on other sites More sharing options...
Luke 37232 Posted March 27, 2017 Share Posted March 27, 2017 Before you switched users did the emby app successfully show content of the previously logged in user? Link to comment Share on other sites More sharing options...
ifignella 12 Posted March 27, 2017 Author Share Posted March 27, 2017 Before you switched users did the emby app successfully show content of the previously logged in user? Yes, it did. And once I restart the app, the new user is then logged in so it looks like it's getting the switch but not the library. Link to comment Share on other sites More sharing options...
ifignella 12 Posted April 5, 2017 Author Share Posted April 5, 2017 I'm still getting this occasionally. When the screen goes blank i can't navigate, so i can't get to send logs. Is there another way to get them to you? Link to comment Share on other sites More sharing options...
ebr 14958 Posted April 5, 2017 Share Posted April 5, 2017 I'm still getting this occasionally. When the screen goes blank i can't navigate, so i can't get to send logs. Is there another way to get them to you? Unfortunately, no. If you can figure out exactly what scenario causes it, please let us know. Link to comment Share on other sites More sharing options...
ifignella 12 Posted April 6, 2017 Author Share Posted April 6, 2017 Will do. Thanks. Link to comment Share on other sites More sharing options...
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