PrincessClevage 173 Posted March 23, 2017 Share Posted March 23, 2017 On my surface running win 10 using ET universal app attempting to play offline content just returns ET to the home screen and nothing plays. Link to comment Share on other sites More sharing options...
Luke 37238 Posted March 23, 2017 Share Posted March 23, 2017 what this content converted by the server or direct downloaded? Link to comment Share on other sites More sharing options...
PrincessClevage 173 Posted March 23, 2017 Author Share Posted March 23, 2017 what this content converted by the server or direct downloaded?Converted, I selected "medium" quality Link to comment Share on other sites More sharing options...
Luke 37238 Posted March 23, 2017 Share Posted March 23, 2017 Do you happen to have the sync conversion log still in your logs folder? If so, can you please attach that? thanks ! Link to comment Share on other sites More sharing options...
PrincessClevage 173 Posted March 24, 2017 Author Share Posted March 24, 2017 Do you happen to have the sync conversion log still in your logs folder? If so, can you please attach that? thanks !I had a look but could not find the sync logs Link to comment Share on other sites More sharing options...
Luke 37238 Posted March 24, 2017 Share Posted March 24, 2017 Ok thanks, I am looking into this. Link to comment Share on other sites More sharing options...
Dewey80 7 Posted March 30, 2017 Share Posted March 30, 2017 I'm seeing the same issue... Although I've done direct download and seeing the same issue - Emby just returns to the home backdrop for me, as if its trying to load something but never gets there! Happy to send a log if you can tell me where it is... my install is via the Windows Store. D Link to comment Share on other sites More sharing options...
Luke 37238 Posted March 30, 2017 Share Posted March 30, 2017 Hi @@Dewey80, was the file converted prior to downloading? If so, can you provide the conversion log from the server? You can learn where to find server logs here: https://emby.media/community/index.php?/topic/739-how-to-report-a-problem/ Thanks ! Link to comment Share on other sites More sharing options...
Dewey80 7 Posted March 31, 2017 Share Posted March 31, 2017 Hi Luke, No the file was not converted, it was a direct copy ie Quality = Original. I assume then that you don't need the Server log file. The files play using an external player like VLC. Let me know if there is a local log file on my Surface that I can send you... If this helps. Thx, D Link to comment Share on other sites More sharing options...
Luke 37238 Posted March 31, 2017 Share Posted March 31, 2017 Hi Luke, No the file was not converted, it was a direct copy ie Quality = Original. I assume then that you don't need the Server log file. The files play using an external player like VLC. Let me know if there is a local log file on my Surface that I can send you... If this helps. Thx, D Ok then this is possibly expected behavior. We are using the Windows 10 universal video player and it does not support all of the formats that VLC supports. I would suggest trusting the default, which is High Quality. High quality will actually use the original when it is supported, and otherwise will convert it. Link to comment Share on other sites More sharing options...
Dewey80 7 Posted March 31, 2017 Share Posted March 31, 2017 Ok then this is possibly expected behavior. We are using the Windows 10 universal video player and it does not support all of the formats that VLC supports. I would suggest trusting the default, which is High Quality. High quality will actually use the original when it is supported, and otherwise will convert it. Ok, Thanks Luke. I will test this out next week and report back. I assume there is no way to select a different player? Link to comment Share on other sites More sharing options...
Luke 37238 Posted March 31, 2017 Share Posted March 31, 2017 No, you'd have to use your file browser and open it that way. Link to comment Share on other sites More sharing options...
Dewey80 7 Posted April 9, 2017 Share Posted April 9, 2017 Hi Luke, Just to follow up. I have now tested the High Quality selection as you suggested, and can confirm it plays fine, so this is indeed the issue. Will select this option going forward - Thanks! D Link to comment Share on other sites More sharing options...
Luke 37238 Posted April 9, 2017 Share Posted April 9, 2017 Thanks for confirming. Link to comment Share on other sites More sharing options...
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