Remote Access Issue

[TALCCaro 5]

Emby works fine on all our home networked 3 computers and 3 tvs. It works fine remotely on kid's computer away at college. However, it does not work on Grandma's computer and Roku stick across town at her home.

 

She's got a Comcast Gateway Modem. Can log on to Emby with her computer...but won't connect to my server, says it's not working, make sure it's turned on, etc.

 

Well it works on my phone at her home. It work's on kid's computer at school.

 

I'm thinking the issue lies with Grandma's modem or network. Thoughts on what to change on her modem settings?

 

I even took her Norton Firewall down and it did nothing. Any suggestions for what to try next?

 

Thanks in advance for help.

[Happy2Play 9441]

I think the question should be why is your server blocking her.  As you stated other networks can access your server but not her's.

 

Well it works on my phone at her home.

Was your phone on her network?

[Luke 40068]

It could also be something on her network preventing the outgoing traffic, although that's not quite as likely. but it's possible.

[TALCCaro 5]

I think the question should be why is your server blocking her.  As you stated other networks can access your server but not her's.

 

Was your phone on her network?

No the phone was on my phone's network (ATT).

Edited March 6, 2017 by TALCCaro

[TALCCaro 5]

It could also be something on her network preventing the outgoing traffic, although that's not quite as likely. but it's possible.

This is what I was thinking as it works on my daughter's computer away at college, and my phone when I am away from home. But I can't peg down what is stopping the connection. I have port 8096 and port 8920 forwarded on my Gateway modem.

Edited March 6, 2017 by TALCCaro

[Happy2Play 9441]

I could see this happening at a school but not at a home residence. 

[TALCCaro 5]

I could see this happening at a school but not at a home residence. 

Yes, it is blocked at my school.

[Luke 40068]

What about port blocking by her ISP?

[TALCCaro 5]

What about port blocking by her ISP?

I will look into it, and let you know. Thank you.

[TALCCaro 5]

No port blocking on her end or mine. I went over and messed with some of her router settings...and somewhere along the line it's working on her computer and tv. Thank you one and all for your help.

[Luke 40068]

thanks for reporting back.