EMBY Premiere will not load

[Nutts 0]

Hi,

 

I have had EMBY Premiere subscription for sometime now but I am constantly having to download and reinstall the app as it keeps failing to load (see image).

 

When I attempt to download the and install the norm is for it to take 30+ minutes and then fail to install after numerous attempts over serveral days I am usually able to get it to install and load.

 

Not this time I have been off line with emby premiere now for around a month, I travel a lot and I don't have time to mess around with this too much but my wife and kids can't use the system when I am not here to fix it.  

 

I have now been able to download and reinstall emby premiere but this time it has not resolved the issue of the system loading.

 

The emby server web service works Version 3.2.1.0

Emby Premiere Key is installed

 

Any ideas on how to get this thing running again without starting from scratch.

 

A part from the obvious issue of the system not starting up is there direct  download for installing premiere without using the setup file online?

 

 

 

Edited February 18, 2017 by Nutts

[ebr 14955]

Hi.  I don't think this has anything to do with the Premiere key.  Are you talking about Emby Theater?  Which version (desktop, web, tv.emby.media)?

[Nutts 0]

Sorry yes, Emby Theater

[Nutts 0]

Hi 

 

I am still unable to get Emby Theater to open completely, I only have Premiere sdo that I can use Theater which has not worked for over a month now. seems like a waste of money at the moment. Any help on resolving this would be greatly appreciated. Thanks

 

Below is the log 

 

2017-02-23 18:50:40.3092 Info App: OS Supports window transparency?: True

2017-02-23 18:50:40.4943 Info App: Application version: 2.5.38.0

2017-02-23 18:50:40.5408 Info App: Application configuration:

{"EnableDebugLevelLogging":false,"EnableAutoUpdate":true,"SystemUpdateLevel":"Release","LogFileRetentionDays":3,"RunAtStartup":false,"IsStartupWizardCompleted":true}

2017-02-23 18:50:40.5408 Info App: Loading MediaBrowser.Model, Version=3.1.6143.3133, Culture=neutral, PublicKeyToken=null

2017-02-23 18:50:40.5408 Info App: Loading MediaBrowser.Common, Version=3.1.6143.3133, Culture=neutral, PublicKeyToken=null

2017-02-23 18:50:40.5408 Info App: Loading MediaBrowser.Common.Implementations, Version=3.1.6143.3130, Culture=neutral, PublicKeyToken=null

2017-02-23 18:50:40.5408 Info App: Loading Emby.Theater, Version=2.5.38.0, Culture=neutral, PublicKeyToken=null

2017-02-23 18:50:40.6888 Info TaskManager: Daily trigger for Start new log file set to fire at 24/02/2017 12:00:00 AM, which is 309.321851858333 minutes from now.

2017-02-23 18:50:40.6888 Info App: Core startup complete

2017-02-23 18:50:40.6988 Info App: HDMI CEC driver already installed.

2017-02-23 18:50:40.6988 Info App: C:\Users\iain\AppData\Roaming\Emby-Theater\system\x64\electron\electron.exe "C:\Users\iain\AppData\Roaming\Emby-Theater\system\electronapp" "C:\Users\iain\AppData\Roaming\Emby-Theater\data\electron" "true" "C:\Users\iain\AppData\Roaming\Emby-Theater\system\cec\cec-client.x64.exe"

2017-02-23 18:50:43.7063 Info TaskManager: StartupTrigger fired for task: Check for application updates

2017-02-23 18:50:43.7063 Info TaskManager: Queueing task SystemUpdateTask

2017-02-23 18:50:43.7063 Info TaskManager: Executing Check for application updates

2017-02-23 18:50:44.7418 Info App: attempting to load pfx: 

2017-02-23 18:50:44.7418 Error App: Secure requested, but no certificate found at: 

2017-02-23 18:50:44.7568 Info App: Enabling non-DualMode socket

2017-02-23 18:50:44.7678 Info App: Setting window state to Normal

2017-02-23 18:50:44.7678 Info App: SyncWindowSize Top=0 Left=0 Width=1920 Height=1020

2017-02-23 18:50:45.1769 Info HttpClient: HttpClientManager GET: https://api.github.com/repos/MediaBrowser/Emby.Theater.Windows/releases

2017-02-23 18:50:47.6660 Info App: Http POST windowsize

2017-02-23 18:50:49.3767 Info TaskManager: Check for application updates Completed after 0 minute(s) and 5 seconds

2017-02-23 18:50:49.3981 Info TaskManager: ExecuteQueuedTasks

2017-02-23 18:51:40.6813 Info TaskManager: IntervalTrigger fired for task: Cache file cleanup

2017-02-23 18:51:40.6813 Info TaskManager: Queueing task DeleteCacheFileTask

2017-02-23 18:51:40.6813 Info TaskManager: Executing Cache file cleanup

2017-02-23 18:51:40.6967 Info TaskManager: IntervalTrigger fired for task: Check for application updates

2017-02-23 18:51:40.6967 Info TaskManager: Queueing task SystemUpdateTask

2017-02-23 18:51:40.6967 Info TaskManager: IntervalTrigger fired for task: Log file cleanup

2017-02-23 18:51:40.6967 Info TaskManager: Queueing task DeleteLogFileTask

2017-02-23 18:51:40.7163 Info TaskManager: Cache file cleanup Completed after 0 minute(s) and 0 seconds

2017-02-23 18:51:40.7163 Info TaskManager: ExecuteQueuedTasks

2017-02-23 18:51:40.7163 Info TaskManager: Executing Check for application updates

2017-02-23 18:51:40.7163 Info HttpClient: HttpClientManager GET: https://api.github.com/repos/MediaBrowser/Emby.Theater.Windows/releases

2017-02-23 18:51:40.7163 Info TaskManager: Executing Log file cleanup

2017-02-23 18:51:40.7163 Info TaskManager: Log file cleanup Completed after 0 minute(s) and 0 seconds

2017-02-23 18:51:40.7283 Info TaskManager: ExecuteQueuedTasks

2017-02-23 18:51:43.9060 Info TaskManager: Check for application updates Completed after 0 minute(s) and 3 seconds

2017-02-23 18:51:43.9060 Info TaskManager: ExecuteQueuedTasks

[Luke 37215]

hi @@Nutts, is your emby server running when you start up the app?