tp546 39 Posted January 21, 2017 Share Posted January 21, 2017 Hey guys, I set up an HD Homerun Prime and it works fine streaming on my home network, but when I try to test streaming on my phone with the Emby Android app and I turn my wifi off, it only streams for about 2-3 seconds and then freezes. Any idea what the problem is? I have a full 4G signal and I did a bandwidth test and I'm getting 90 mbps download speed so that shouldn't be the problem, right? Link to comment Share on other sites More sharing options...
Luke 37112 Posted January 21, 2017 Share Posted January 21, 2017 Hi there @@tp546, we're very sorry to hear about your issue. In order us to best help you, please provide the information requested in how to report a media playback issue. thanks ! Link to comment Share on other sites More sharing options...
maegibbons 1267 Posted January 21, 2017 Share Posted January 21, 2017 What is the upstream speed of your server internet connection? That is usually the limiting factor for good external viewing although unless very low would not normally cause an issue. Most DSL type services are asymmetric i.e different in each direction. Like 80 down 20 up etc The limit in this case would be 20mbps up or outbound. Krs Mark Link to comment Share on other sites More sharing options...
tp546 39 Posted January 22, 2017 Author Share Posted January 22, 2017 Hi there @@tp546, we're very sorry to hear about your issue. In order us to best help you, please provide the information requested in how to report a media playback issue. thanks ! Hey Luke, thanks - here is the log: https://dl.dropboxusercontent.com/u/472290/logs/server-63620553600.txt Link to comment Share on other sites More sharing options...
tp546 39 Posted January 22, 2017 Author Share Posted January 22, 2017 What is the upstream speed of your server internet connection? That is usually the limiting factor for good external viewing although unless very low would not normally cause an issue. Most DSL type services are asymmetric i.e different in each direction. Like 80 down 20 up etc The limit in this case would be 20mbps up or outbound. Krs Mark Hey Mark, thanks for helping out but that's not the issue - I have ~160mbps upload because I have Verizon Fios. Link to comment Share on other sites More sharing options...
tp546 39 Posted January 23, 2017 Author Share Posted January 23, 2017 @@Luke - let me know if you need anything else from me. thanks. Link to comment Share on other sites More sharing options...
tp546 39 Posted January 24, 2017 Author Share Posted January 24, 2017 Can anyone provide help with this problem? I believe I have provided everything you asked for. Link to comment Share on other sites More sharing options...
Luke 37112 Posted January 24, 2017 Share Posted January 24, 2017 is there an ffmpeg log? Link to comment Share on other sites More sharing options...
tp546 39 Posted January 24, 2017 Author Share Posted January 24, 2017 is there an ffmpeg log? not in my logs folder - could it be elsewhere? Link to comment Share on other sites More sharing options...
Luke 37112 Posted January 24, 2017 Share Posted January 24, 2017 the server may have deleted it by now so see if you can create the problem again, thanks. Link to comment Share on other sites More sharing options...
tp546 39 Posted January 24, 2017 Author Share Posted January 24, 2017 I just deleted everything in my logs folder and tried again twice and I experienced the same problem, but there is no ffmpeg log in the folder, just this file: https://dl.dropboxusercontent.com/u/472290/logs/server-63620812800.txt I also tried adjusting the quality settings, but got an error stating: Playback error There was an error processing the request. Please try again later. Link to comment Share on other sites More sharing options...
Luke 37112 Posted January 24, 2017 Share Posted January 24, 2017 There's an issue in the current release where it always want to direct stream the live tv no matter the connection. it has been resolved for the next release, thanks. Link to comment Share on other sites More sharing options...
mastrmind11 717 Posted January 24, 2017 Share Posted January 24, 2017 cool, glad it's an actual bug. i thought I was going nuts. Link to comment Share on other sites More sharing options...
tp546 39 Posted January 31, 2017 Author Share Posted January 31, 2017 There's an issue in the current release where it always want to direct stream the live tv no matter the connection. it has been resolved for the next release, thanks. Thanks Luke. Can you let me know when this is released (or if it already has been) so I can test again? Link to comment Share on other sites More sharing options...
Solution Luke 37112 Posted January 31, 2017 Solution Share Posted January 31, 2017 It has already. 1 Link to comment Share on other sites More sharing options...
Spaceboy 2494 Posted January 31, 2017 Share Posted January 31, 2017 It has already.It hasn't I'm afraid. Still present in 3.1.289.0 Link to comment Share on other sites More sharing options...
Luke 37112 Posted January 31, 2017 Share Posted January 31, 2017 It hasn't I'm afraid. Still present in 3.1.289.0 Hi @@Spaceboy, we're very sorry to hear about your live tv playback issue. In order for us to best help you, please provide the information requested in how to report a media playback issue. thanks ! Link to comment Share on other sites More sharing options...
tp546 39 Posted January 31, 2017 Author Share Posted January 31, 2017 Thanks! I just tested it for a few minutes and it worked without any issues. Link to comment Share on other sites More sharing options...
Luke 37112 Posted January 31, 2017 Share Posted January 31, 2017 Thanks! I just tested it for a few minutes and it worked without any issues. Thanks for reporting back. Link to comment Share on other sites More sharing options...
Spaceboy 2494 Posted February 4, 2017 Share Posted February 4, 2017 Hi @@Spaceboy, we're very sorry to hear about your live tv playback issue. In order for us to best help you, please provide the information requested in how to report a media playback issue. thanks !Changing quality on live tv https://r.tapatalk.com/shareLink?share_fid=77624&share_tid=43786&url=https%3A%2F%2Femby%2Emedia%2Fcommunity%2Findex%2Ephp%3F%2Ftopic%2F43786-Changing-quality-on-live-tv&share_type=t Link to comment Share on other sites More sharing options...
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