Rachael 0 Posted December 18, 2016 Share Posted December 18, 2016 Ok so I know multiple people have had this problem but the fix is never posted. For the last bit here if I am off my home network I cannot access my emby sever everytime is throws the message "We're unable to connect to the selected server right now. Please ensure it is running and try again." I have checked all firewalls, and port forwarding yet I am still having this issue. I am getting very frustrated with it having paid for the emby premier so I would have this ability. I have attached the system log for the most recent time is failed to connect. Please someone help me!!! Link to comment Share on other sites More sharing options...
ebr 14935 Posted December 18, 2016 Share Posted December 18, 2016 Hi. The solution is usually network configuration and it is different depending on your individual setup. Can you please try the Connection Troubleshooter and let us know which step fails? Thanks. Link to comment Share on other sites More sharing options...
Rachael 0 Posted December 19, 2016 Author Share Posted December 19, 2016 started going through the connection troubleshooter and when testing my external address I got the error this page cannot be displayed. I tried the fix connection problems button and it said resource 174.102.108.76:8096 is online but isn't responding to connection attempts Link to comment Share on other sites More sharing options...
Luke 37119 Posted December 19, 2016 Share Posted December 19, 2016 Right, and then after that it lists areas to check if that fails. What happened there? Link to comment Share on other sites More sharing options...
Rachael 0 Posted December 19, 2016 Author Share Posted December 19, 2016 (edited) I didn't see that list. do you mean on the webpage? it says make sure the web address is correct, look for the page with your search engine, and refresh the page in a few minutes. Edited December 19, 2016 by Rachael Link to comment Share on other sites More sharing options...
Luke 37119 Posted December 19, 2016 Share Posted December 19, 2016 https://github.com/MediaBrowser/Wiki/wiki/Connectivity The entire section starting with External Connections Link to comment Share on other sites More sharing options...
Rachael 0 Posted December 19, 2016 Author Share Posted December 19, 2016 port forwarding is not working and on canyouseemenow.org it says connection refused Link to comment Share on other sites More sharing options...
Happy2Play 8304 Posted December 19, 2016 Share Posted December 19, 2016 If port forwarding is not working then could your ISP be blocking ports? Have you tried different ports? Link to comment Share on other sites More sharing options...
Rachael 0 Posted December 19, 2016 Author Share Posted December 19, 2016 I attempted a different port. Still the connection failed. Port forwarding failed, which I never had to do prior and it was working just fine both on and off my network. I thought that paying for the lifetime membership was supposed to make things like this not happen? Link to comment Share on other sites More sharing options...
ebr 14935 Posted December 19, 2016 Share Posted December 19, 2016 I attempted a different port. Still the connection failed. Port forwarding failed, which I never had to do prior and it was working just fine both on and off my network. I thought that paying for the lifetime membership was supposed to make things like this not happen? Sorry, but we have very little control over your network configuration (this is a good thing ). In order for external access to work, you have to have general network connectivity working and this can be complex and varies for each individual. In today's security conscious world it can be even more difficult because the network providers are erring on the side of tighter security instead of ease of access. So, before any of the Emby services can work we have to figure out how to get your network configured so that it will allow the traffic. If it worked before and not now then something in the network configuration must have changed. Perhaps you can talk to your ISP about what you are trying to do and they will be able to direct you? Link to comment Share on other sites More sharing options...
Rachael 0 Posted December 19, 2016 Author Share Posted December 19, 2016 is it possible for one of the administrator, moderators, or whomever to help me by remoting in and helping me/ walking me through getting this problem corrected? I mean nothing has changed from when it was working until now! So I have no Idea what the problem could be. I have gone through all the external connectivity troubleshooter steps, I have updated to 3.1, I have tried port forwarding, I have tried changing the port numbers and nothing has fixed it so I am at a loss. Link to comment Share on other sites More sharing options...
Fratopolis 62 Posted December 20, 2016 Share Posted December 20, 2016 I will help. But will only do so through chrome RDP to ensure you have control over my control. Also I will not be able to until tomorrow after work or if I see a response here before I leave my workstation. 2 Link to comment Share on other sites More sharing options...
Rachael 0 Posted December 20, 2016 Author Share Posted December 20, 2016 Ok Thank You I will download that program tonight!!! I super appreciate it!! I will help. But will only do so through chrome RDP to ensure you have control over my control. Also I will not be able to until tomorrow after work or if I see a response here before I leave my workstation. Link to comment Share on other sites More sharing options...
Fratopolis 62 Posted December 21, 2016 Share Posted December 21, 2016 (edited) Are you avail still tonight? I'll PM. Sorry for being so late I woke up late so I stayed at work late, and ended up staying way longer than I needed to. Got caught up on new server implementations at work. I have wayyyy to much fun working. Edited December 21, 2016 by Fratopolis Link to comment Share on other sites More sharing options...
Rachael 0 Posted December 21, 2016 Author Share Posted December 21, 2016 sorry I wasn't on last night. I will be here all evening probably until 10-11 tonight Link to comment Share on other sites More sharing options...
Fratopolis 62 Posted December 21, 2016 Share Posted December 21, 2016 I'll be home in about an hour. How would you like to communicate while we're doing this 1 Link to comment Share on other sites More sharing options...
Solution Fratopolis 62 Posted January 8, 2017 Solution Share Posted January 8, 2017 In case anyone was wondering about the cause. There was a modem/router and a standalone router. The modem/router was new to the setup so we disabled the router function so as to act as a standard modem. 1 Link to comment Share on other sites More sharing options...
Luke 37119 Posted January 8, 2017 Share Posted January 8, 2017 Thanks for letting us know ! Link to comment Share on other sites More sharing options...
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