ZAKhan 1 Posted December 5, 2016 Share Posted December 5, 2016 I have tried to refresh many times but with no luck ... the result is the same (see the attached image) I have checked TMDB has all the art work but its not getting updates .. tried it with 16 Wishes several times. Paltform Linux : Ubuntu 16.04 Emby Version 3.0.8500.0 Thanks Link to comment Share on other sites More sharing options...
ebr 14959 Posted December 5, 2016 Share Posted December 5, 2016 Hi. Have you tried using the "identify" feature? Have you followed a supported structure and naming convention? Link to comment Share on other sites More sharing options...
ZAKhan 1 Posted December 5, 2016 Author Share Posted December 5, 2016 Hi, Yes naming is jus perfect, i have been using filebot for all my media (TV and movies) its exactly like how i see it on your link. I ave also tried the identify option still does not work. Link to comment Share on other sites More sharing options...
Happy2Play 8356 Posted December 5, 2016 Share Posted December 5, 2016 Can you post a server log after trying to identify one. Link to comment Share on other sites More sharing options...
ZAKhan 1 Posted December 5, 2016 Author Share Posted December 5, 2016 I did identify again .. and it does show me 3 options and i select the correct one but does not update the cover art. Link to comment Share on other sites More sharing options...
ZAKhan 1 Posted December 5, 2016 Author Share Posted December 5, 2016 where is the log file located? Link to comment Share on other sites More sharing options...
Happy2Play 8356 Posted December 5, 2016 Share Posted December 5, 2016 Not exactly sure of path on your platform but if you look at the Dashboard and click the dropdown on "Paths" it will tell you. Link to comment Share on other sites More sharing options...
ZAKhan 1 Posted December 5, 2016 Author Share Posted December 5, 2016 Got it . I cleaned all the logs first and then did the identify .. see log attached server-63616492799.txt Link to comment Share on other sites More sharing options...
Happy2Play 8356 Posted December 5, 2016 Share Posted December 5, 2016 Looks like a permissions problem to me. Access to the path "/media/4TB/01-Movies/Hollywood/Knight and Day (2010)/Knight and Day (2010).png" is denied Access to the path "/media/4TB/01-Movies/Hollywood/16 Wishes (2010)/extrafanart/cj0pBleq7DEbj6Z5jKG8Cfwptft.jpg" is denied. Link to comment Share on other sites More sharing options...
ZAKhan 1 Posted December 5, 2016 Author Share Posted December 5, 2016 I see this Access to the path "/media/4TB/01-Movies/Hollywood/16 Wishes (2010)/extrafanart/cj0pBleq7DEbj6Z5jKG8Cfwptft.jpg" is denied. but its local hard disk and has all the permissions Link to comment Share on other sites More sharing options...
ZAKhan 1 Posted December 5, 2016 Author Share Posted December 5, 2016 I have the rights to the drive .. i can create folders . move files and everything .. does emby created its own user? or uses the logged in used ? Link to comment Share on other sites More sharing options...
Happy2Play 8356 Posted December 5, 2016 Share Posted December 5, 2016 Sorry I am a Windows guy, but it should use what ever user is running the application/service. Link to comment Share on other sites More sharing options...
ZAKhan 1 Posted December 5, 2016 Author Share Posted December 5, 2016 I have checked the permissions .. its all correct Who else can help me out here ??? Link to comment Share on other sites More sharing options...
ZAKhan 1 Posted December 5, 2016 Author Share Posted December 5, 2016 there is another error in the log as well ffprobe failed - streams and format are both null. Link to comment Share on other sites More sharing options...
ZAKhan 1 Posted December 5, 2016 Author Share Posted December 5, 2016 How do I identify all movies again? Link to comment Share on other sites More sharing options...
ZAKhan 1 Posted December 5, 2016 Author Share Posted December 5, 2016 there is a bug in linux application .. if i change the owner and group of the directories to emby it works but i loose access to the drive and no write access to the user . how do i submit a bug? Link to comment Share on other sites More sharing options...
Happy2Play 8356 Posted December 5, 2016 Share Posted December 5, 2016 See here Link to comment Share on other sites More sharing options...
Luke 37251 Posted December 5, 2016 Share Posted December 5, 2016 Hi @@ZAKhan, Emby creates a service user called emby. You need to configure your files in a way that Emby can access them. We have a guide here that may help: https://emby.media/community/index.php?/topic/32218-file-permissions-guide-for-new-linux-users/ Let us know if this helps. Thanks ! Link to comment Share on other sites More sharing options...
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