No Subtitles (sometimes) in iOS App

[esseki 12]

Hi,

 

i already noticed it several times but i did not create a topic until now.

 

Last time i wanted to watch a serie episode, subtitles (embedded in a mkv file) did not render on the ipad screen even if i can clearly see them selected in the CC menu

 

 

Here is my config :

- emby server (Version 3.0.8500.0) running from Windows 10.

- emby iOS app (Version 1.2.9) on an Ipad mini 2 running from iOS 10.1.1

- QSV transcoding activated

 

Here are the media info from the Emby server library:

 

Video

Codec HEVC

Profile Main

Level 120

Resolution 1916x1076

Aspect ratio 16:9

Anamorphic No

Interlaced No

Framerate 23.97602

Bitrate 1095 kbps

Pixel format yuv420p

Ref frames 1

 

Audio

Language eng

Codec AAC

Profile HE-AAC

Layout 5.1

Channels 6 ch

Sample rate 48000 Hz

Default Yes

Title Eng Surround

 

Subtitle

Language fre

Codec SRT

Default Yes

Forced No

External No

Title Fre Default

Container mkv 

 

Here is the emby server log : server_log.txt

And the corresponding transcoding log : transcoding_log.txt

 

I hope this will help.

 

Regards

[Luke 37070]

Thanks for the report. There's a subtitle change coming in the next app release so let's revaluate after that. Thanks !

[esseki 12]

Hi Luke,

 

is there any beta you want me to test to provide a feedback ?

[Luke 37070]

https://emby.media/community/index.php?/topic/28236-ios-beta-testing/

[esseki 12]

Hi Luke,

 

i have sent you a PM with the the required information.

[esseki 12]

Hi Luke,

 

good news ! I confirm that with the latest server (3.1.2) and iOS App (1.3.1), subtitles for that same video work like a charm

 

Thank you.

 

esseki

[Luke 37070]

Thanks for reporting back.