raiedabdel 0 Posted November 22, 2016 Share Posted November 22, 2016 For my Xbox it keeps telling me I need premiere even though I've purchased the monthly subscription and entered the key into the browser and still getting the same pop up on Xbox. Can someone help me. Link to comment Share on other sites More sharing options...
Luke 37063 Posted November 22, 2016 Share Posted November 22, 2016 Hi, sorry to hear about this. Does your Emby Server dashboard display a gold coin? Also, does the Xbox One have an active internet connection? Those are the two things that are needed to validate. Thanks ! Link to comment Share on other sites More sharing options...
raiedabdel 0 Posted November 22, 2016 Author Share Posted November 22, 2016 Yes I have internet connection as well as the gold coin Link to comment Share on other sites More sharing options...
raiedabdel 0 Posted November 23, 2016 Author Share Posted November 23, 2016 Hi, sorry to hear about this. Does your Emby Server dashboard display a gold coin? Also, does the Xbox One have an active internet connection? Those are the two things that are needed to validate. Thanks ! I have the gold coin displayed as well as an active internet connection to my Xbox. can you please help me out. I purchased emby premier for this only reason and now i feel like i had wasted my money. Link to comment Share on other sites More sharing options...
Luke 37063 Posted November 23, 2016 Share Posted November 23, 2016 Ok, sorry about this. Do you mind performing a quick test. Can you use the Edge browser on the Xbox One and open up tv.emby.media. Please let me know if you're able to play there or if you see the same problem. Thanks ! Link to comment Share on other sites More sharing options...
raiedabdel 0 Posted November 23, 2016 Author Share Posted November 23, 2016 Yes I can watch through edge Link to comment Share on other sites More sharing options...
Luke 37063 Posted November 23, 2016 Share Posted November 23, 2016 Ok so that is the same application so we know that it's working and the device can reach our server, the question is why can't the app version. Link to comment Share on other sites More sharing options...
Luke 37063 Posted November 23, 2016 Share Posted November 23, 2016 I'm looking into what might be the difference between the app and web versions. Can you confirm one thing - have you tried the app an additional time recently since your first report? Thanks ! Link to comment Share on other sites More sharing options...
raiedabdel 0 Posted November 23, 2016 Author Share Posted November 23, 2016 no, no luck. Same goes for my iphone app. Link to comment Share on other sites More sharing options...
Luke 37063 Posted November 23, 2016 Share Posted November 23, 2016 When you tried with Edge on the Xbox One, are you sure you tried with http://tv.emby.media ? Link to comment Share on other sites More sharing options...
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