TrishyMouse 1 Posted November 18, 2016 Share Posted November 18, 2016 Sometime in the last year, maybe a little longer I became a lifetime subscriber and entered my code key into my server. Things have been working fine since then however all of a sudden this morning all of my clients are getting "Unlock this feature with EMBY Premiere" when I try to play any of my media. I checked my server, my key is present and I have restarted both the server and the clients several times each but it didn't help. All that's changed recently is about 2-3 days ago I updated the server to Version 3.0.8500.0 but there seemed to be no problems at the time. Please help. Thank you 1 Link to comment Share on other sites More sharing options...
Blacklotus2021 0 Posted November 18, 2016 Share Posted November 18, 2016 I am having the same issue Link to comment Share on other sites More sharing options...
AdrianW 1052 Posted November 18, 2016 Share Posted November 18, 2016 (edited) I watched one show in ET tonight without issues, then tried to start another and got the premiere popup screen. Then trying ET on a different PC and that one works OK. Went pack to the first PC (server is also installed on that PC) and the popup is still appearing. Here a server log - which should show ET playing back successfully on one PC (mihoshi) but not on the other (nuc). The gold badge is still showing on the Dashboard and my key shows on the Premiere tab. (I'm on server 3.1.6165.3810 and ET 2.5.29) Edited November 18, 2016 by AdrianW Link to comment Share on other sites More sharing options...
nicko84 37 Posted November 18, 2016 Share Posted November 18, 2016 Hi ! Same issue on ET 2.5.28 and Server 3.0.8500.0 No way to use ET with Emby Premiere The Gold Badge is in the Dashboard and key too. ET and Emby Server are installed on the same PC. It works from another PC via inernet explorer Please help ! Best Regards Link to comment Share on other sites More sharing options...
prankmunky13 1 Posted November 18, 2016 Share Posted November 18, 2016 Same issue here. Win 10 Emby theatre (2.5.28) doesn't recognize my premiere status. Running latest version of stable server (3.0.8500) with gold badge. Link to comment Share on other sites More sharing options...
Luke 37071 Posted November 18, 2016 Share Posted November 18, 2016 There's an issue on our admin server, we're looking into it and will update you when there's a resolution. Thanks. Link to comment Share on other sites More sharing options...
Solution Luke 37071 Posted November 18, 2016 Solution Share Posted November 18, 2016 Please try again and let us know if the issue is resolved. Apologies for the disruption. 1 Link to comment Share on other sites More sharing options...
Blacklotus2021 0 Posted November 18, 2016 Share Posted November 18, 2016 Mine is working again. Thanks. Link to comment Share on other sites More sharing options...
Luke 37071 Posted November 18, 2016 Share Posted November 18, 2016 Thank you for confirming. Link to comment Share on other sites More sharing options...
TrishyMouse 1 Posted November 18, 2016 Author Share Posted November 18, 2016 Mine is also working again. Thank you Link to comment Share on other sites More sharing options...
nicko84 37 Posted November 18, 2016 Share Posted November 18, 2016 All is fine Luke ! Thanks ! Link to comment Share on other sites More sharing options...
Luke 37071 Posted November 18, 2016 Share Posted November 18, 2016 Thank you for confirming. Link to comment Share on other sites More sharing options...
prankmunky13 1 Posted November 19, 2016 Share Posted November 19, 2016 Working again. Thanks! Link to comment Share on other sites More sharing options...
Luke 37071 Posted November 19, 2016 Share Posted November 19, 2016 Thank you for confirming. Link to comment Share on other sites More sharing options...
h45e 1 Posted January 3, 2018 Share Posted January 3, 2018 Hi, Now I'm having the same issue. Sent from my Pixel XL using Tapatalk Link to comment Share on other sites More sharing options...
Luke 37071 Posted January 3, 2018 Share Posted January 3, 2018 hi there @@h45e, we're sorry to hear about this. Does your device have an active internet connection? Link to comment Share on other sites More sharing options...
h45e 1 Posted January 3, 2018 Share Posted January 3, 2018 hi there @@h45e, we're sorry to hear about this. Does your device have an active internet connection?Yes, it does. My emby app on my Android works, but my laptop is not now. I did replace the server with a faster one. Sent from my Pixel XL using Tapatalk Link to comment Share on other sites More sharing options...
Luke 37071 Posted January 3, 2018 Share Posted January 3, 2018 What Emby app is on the laptop? Link to comment Share on other sites More sharing options...
h45e 1 Posted January 4, 2018 Share Posted January 4, 2018 Emby Theater, I have installed it on my LG tv and that works fine. Looks like the communication from the laptop to server is somehow not picking up my key. Sent from my Pixel XL using Tapatalk Link to comment Share on other sites More sharing options...
h45e 1 Posted January 4, 2018 Share Posted January 4, 2018 Here is the log file. Sorry it is a picture but I don't have email etc setup to my phone. Sent from my Pixel XL using Tapatalk Link to comment Share on other sites More sharing options...
ebr 14913 Posted January 4, 2018 Share Posted January 4, 2018 Make sure the laptop has an active internet connection and nothing (firewall) is blocking its access out. Link to comment Share on other sites More sharing options...
h45e 1 Posted January 5, 2018 Share Posted January 5, 2018 Just like to report it is now working. Didn't change a thing but it is now working. Sent from my Pixel XL using Tapatalk Link to comment Share on other sites More sharing options...
Luke 37071 Posted January 5, 2018 Share Posted January 5, 2018 hi @@h45e, thanks for the feedback and apologies for the previous disruption. It sounds like there was an issue communicating with our admin server, and now that's cleared up and you're good to go. Thanks. Link to comment Share on other sites More sharing options...
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