Ascrewsloose 0 Posted October 18, 2016 Share Posted October 18, 2016 I purchased the Lifetime Plan and entered the key. It says it is valid. This thing only works on my WiFi and not when I am away from home. All I get is a Connection Error. Have invited several people and they get the same message. I did the Port thing on my firewall and also on my router. Nothing seems to help resolve this issue. What can I do to get this to work outside of my home? Link to comment Share on other sites More sharing options...
Luke 37144 Posted October 18, 2016 Share Posted October 18, 2016 Hi there, welcome ! We're sorry to hear about this. Can you try stepping through out Connection Troubleshooter? Please let us know if all tests succeed or if any fail. Thanks ! Link to comment Share on other sites More sharing options...
Ascrewsloose 0 Posted October 19, 2016 Author Share Posted October 19, 2016 I just re-tried all of that and still nothing. Canyouseeme says it can not see me and shows the remoye IP Address. VERY frustrating. I admit that I am no computer Guru but I thought this would be a Plug And Play App. Feel like i wasted $100 for nothing. Link to comment Share on other sites More sharing options...
moviefan 184 Posted October 19, 2016 Share Posted October 19, 2016 If canyouseeme is reporting that it cannot see you then the issue is with your router not forwarding the port properly or something with your ISP connection. Are you running any other services at your house? Link to comment Share on other sites More sharing options...
Happy2Play 8321 Posted October 19, 2016 Share Posted October 19, 2016 Have you ensured automatic port mapping is enable in Emby? If it is then you will need to check the settings in your router for upnp and see if it has that option is enable or if you even have that option. Otherwise you will need to manually configure Port forwarding. Dashboard-Advanced-Hosting Enable automatic port mapping Attempt to automatically map the public port to the local port via UPnP. This may not work with some router models. Link to comment Share on other sites More sharing options...
moviefan 184 Posted October 19, 2016 Share Posted October 19, 2016 Also, if you want to take a bunch of screenshots of settings and attach them to this post, I'll try and point you in the right direction. Link to comment Share on other sites More sharing options...
ebr 14944 Posted October 19, 2016 Share Posted October 19, 2016 Hi. We're very sorry you are having these troubles but these types of issues are related to your personal network configuration and outside of the application's control. We do try to take care of this configuration automatically but, in today's very security-conscious world, many times the app is not allowed to do that so it does require manual configuration on your part. If you provide the information requested above, I'm sure we can help you get it sorted. Thanks. Link to comment Share on other sites More sharing options...
Ascrewsloose 0 Posted October 20, 2016 Author Share Posted October 20, 2016 This is from my Emby Server. Canyouseeme is showing the Remote Address. Thanks for the help. Link to comment Share on other sites More sharing options...
Luke 37144 Posted October 20, 2016 Share Posted October 20, 2016 In your case, the public port is 8096, not 80. Try that with canyouseeme Link to comment Share on other sites More sharing options...
moviefan 184 Posted October 20, 2016 Share Posted October 20, 2016 Yes try what Luke said. Also, the screenshots we really need are the Dashboard (the first one you posted), and the screenshots of your router's port forwarding configuration. So if it's still not working please post the router config. Link to comment Share on other sites More sharing options...
Ascrewsloose 0 Posted October 20, 2016 Author Share Posted October 20, 2016 Did not notice the Port was optional. Is it supposed to be seeing the remote IP? Link to comment Share on other sites More sharing options...
Ascrewsloose 0 Posted October 20, 2016 Author Share Posted October 20, 2016 Link to comment Share on other sites More sharing options...
Ascrewsloose 0 Posted October 20, 2016 Author Share Posted October 20, 2016 Link to comment Share on other sites More sharing options...
Ascrewsloose 0 Posted October 20, 2016 Author Share Posted October 20, 2016 On the first one (port forwarding) I did try those as enabled at first but still didn't work. Link to comment Share on other sites More sharing options...
Luke 37144 Posted October 20, 2016 Share Posted October 20, 2016 You need to add port forwarding, external port 8096 to internal port 8096 on tcp, using the id address of the machine running emby server. Link to comment Share on other sites More sharing options...
moviefan 184 Posted October 20, 2016 Share Posted October 20, 2016 (edited) Yah in the first screenshot you posted of your router config, change both ports to 8096 on the "emby" line. You currently have 89 instead. Also, change the IP address to 192.168.1.121 (the IP address of Emby). You currently have it configured as .149 And check the enabled box. Edited October 20, 2016 by moviefan Link to comment Share on other sites More sharing options...
Ascrewsloose 0 Posted October 20, 2016 Author Share Posted October 20, 2016 Still not working Link to comment Share on other sites More sharing options...
Luke 37144 Posted October 20, 2016 Share Posted October 20, 2016 You didn't follow his instructions. You have Emby mapped to 192.168.1.149. But it looks like your internal ip address is actually 192.168.1.121 Link to comment Share on other sites More sharing options...
Ascrewsloose 0 Posted October 20, 2016 Author Share Posted October 20, 2016 Working now. It was the 121. Thank You ALL so much. My Grandkids will be so happy. :) Link to comment Share on other sites More sharing options...
Luke 37144 Posted October 20, 2016 Share Posted October 20, 2016 Glad to hear it. Unfortunately though your work might not be done. You probably want to look at making the internal IP static so that it never changes, because if it changes then you're going to have to go back into the linksys web interface and update it. 1 Link to comment Share on other sites More sharing options...
Guest asrequested Posted October 21, 2016 Share Posted October 21, 2016 GO TEAM! Link to comment Share on other sites More sharing options...
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