Video hanging about an hour and 25 minutes into playback using Theater on xbox one

[Deathsquirrel 741]

I'm running into a fairly consistent playback issue on the xbox client.  This doesn't happen in desktop versions of ET.  About an hour and 25 minutes into a movie the playback hangs as if paused.  You can't unfreeze without hitting the back button and then resuming play.  Anyone else seeing this?  If not I'll turn on debug logging and see what it says.  The default logs don't show any errors at the time.

[Luke 37063]

i have not seen this but i'll let some movies run for testing and see what happens. thanks.

[05TR1CH 1]

I am having a very similar problem here. After approx 1 to 1.5 hours (always between these times), Theater stops playing and just hangs as if paused. Where I think my issue differs from the op is that I have to carry out the following operations to get it playing again..

1. Any playing video hangs about 1 to 1.5 hours in.

2. Press stop on remote control / controller.

3. Press play on remote control / controller.

4. Select option to resume video from last playtime.

5. Video plays to end. I am not sure if it would hang again on a long video as I don't have anything longer than 3 hours to try. Maybe i'll join 2 movies together and see what happens.

 

 

[Deathsquirrel 741]

Just to update this, it's been pretty consistently between 60 and 90 minutes.  Sometimes it hangs as if paused, other times it behaves like I hit stop and goes back to the movie details page.

 

I'm bumping my log level now so I can capture something the next time it happens.

[Dragonslee 0]

I will add this was occurring with me as well last night. Movie stopped playing around 1 hr in and after hitting pause/play a few times it restarted. Freezing started again 20 minutes later and again 10 minutes after that. New Xbox One S and never had any playback issues on my PC or using Nvidia Shield TV. Hopefully this can get resolved soon.

[Deathsquirrel 741]

@@Luke, Here's the error when it happened just now:

 

2016-10-08 20:10:38.1971 Error ServiceStackHost: Error occured while Processing Request: Unable to write data to the transport connection: An established connection was aborted by the software in your host machine.
    *** Error Report ***
    Version: 3.0.7300.0
    Command line: C:\Users\USERNAME\AppData\Roaming\Emby-Server\System\MediaBrowser.ServerApplication.exe
    Operating system: Microsoft Windows NT 6.2.9200.0
    Processor count: 4
    64-Bit OS: True
    64-Bit Process: True
    Program data path: C:\Users\USERNAME\AppData\Roaming\Emby-Server
    Application Path: C:\Users\USERNAME\AppData\Roaming\Emby-Server\System\MediaBrowser.ServerApplication.exe
    Unable to write data to the transport connection: An established connection was aborted by the software in your host machine.
    System.IO.IOException
       at System.Net.Sockets.NetworkStream.Write(Byte[] buffer, Int32 offset, Int32 size)
       at SocketHttpListener.Net.ResponseStream.InternalWrite(Byte[] buffer, Int32 offset, Int32 count)
       at SocketHttpListener.Net.ResponseStream.Write(Byte[] buffer, Int32 offset, Int32 count)
       at ServiceStack.Formats.HtmlFormat.SerializeToStream(IRequest req, Object response, IResponse res)
       at ServiceStack.HttpResponseExtensionsInternal.WriteErrorToResponse(IResponse httpRes, IRequest httpReq, String contentType, String operationName, String errorMessage, Exception ex, Int32 statusCode)
       at ServiceStack.ServiceStackHost.HandleUncaughtException(IRequest httpReq, IResponse httpRes, String operationName, Exception ex)
       at ServiceStack.HostContext.RaiseAndHandleUncaughtException(IRequest httpReq, IResponse httpRes, String operationName, Exception ex)
       at ServiceStack.HttpResponseExtensionsInternal.HandleResponseWriteException(Exception originalEx, IRequest request, IResponse response, String defaultContentType)
       at ServiceStack.HttpResponseExtensionsInternal.<WriteToResponse>d__6.MoveNext()
    --- End of stack trace from previous location where exception was thrown ---
       at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
       at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
       at ServiceStack.Host.RestHandler.<ProcessRequestAsync>d__13.MoveNext()
    InnerException: System.Net.Sockets.SocketException
    An established connection was aborted by the software in your host machine
       at System.Net.Sockets.Socket.Send(Byte[] buffer, Int32 offset, Int32 size, SocketFlags socketFlags)
       at System.Net.Sockets.NetworkStream.Write(Byte[] buffer, Int32 offset, Int32 size)

Edited October 9, 2016 by Deathsquirrel

[Luke 37063]

That's not an error, at least not from the server's standpoint. That just means the client on the other end of the connection decided to hang up for whatever reason. Try setting the in-app bitrate setting to a really low value and see if it persists.

[Deathsquirrel 741]

I'll give it a go.  I can't use it long term but no harm trying it out.

[Deathsquirrel 741]

Not an ideal test but could be bit rate.  SD movie just played back fine from start to finish.

[Deathsquirrel 741]

I set the bitrate to 25Mbps in the xbox client and played back a HD movie without any significant issues.  I had one very brief stutter but no big freezes.  My movies are generally around 15-20Mbps so setting this value down should really trigger much transcoding, if any so I can live with it.  Just wonder why setting it to Auto would cause this if I'm playing the same video stream in both cases.

[Luke 37063]

The issue then is probably not related to that.