7Illusions No Sound Windows 10 Mobile

[mselley 6]

Hi,

 

I dont get sound on some videos on Windows 10 mobile. But i get it on all with the same app on my laptop.

 

Dont get sound from any videos that are being transcoded.

Also i dont get sounds from about 50% of the direct play videos either.

 

Thanks

[FrostByte 5049]

Are the ones that don't have sound a certain codec?  DTS?

[mselley 6]

From a few minutes of testing so far it appears that ac3 is causing the issue.

 

Thanks

[7illusions 1249]

I'll look into this asap.

[mselley 6]

Thanks,

 

Let me know if you need any more info

[CFC 25]

Same issue for me as well using a Lumia 950.
Let me know if you'd like me to test out anything.

 

Thanks,
CFC

[7illusions 1249]

I'd need the following info:

Is file transcoding or not

What is the original codec and container?

 

Thanks

[mselley 6]

Below are ones with issues that i have found so far.

 

Direct Stream - MKV - h264 - ac3

Transcoding - MKV - h264 - ac3

 

Another question why would it transcode one MKV - h264 - ac3 but not the other?

 

Also a note that the play button disapeares when i goto landscape on a movie

[mselley 6]

7illusions. When people are on the beta testing.

Can they install both side by side? Or choose to install beta or production?

 

Or do they always have to use the beta?

 

Thanks

Edited September 15, 2016 by mselley

[CFC 25]

I'd need the following info:

Is file transcoding or not

What is the original codec and container?

 

Thanks

For file I just tested:

 - direct streaming

- 1280x720 - h264 - ac3

 

Thanks,

CFC

[7illusions 1249]

7illusions. When people are on the beta testing.

Can they install both side by side? Or choose to install beta or production?

 

Or do they always have to use the beta?

 

Thanks

It's always Beta, distributed via store.

But you can opt out of alphas, which are only deployed via hockeyapp

[mselley 6]

Any luck with the sound issue?

[7illusions 1249]

Not been able to reproduce yet. I'm running on latest preview builds though, will try it on a 950 xl using public builds soon

[CFC 25]

Not been able to reproduce yet. I'm running on latest preview builds though, will try it on a 950 xl using public builds soon

I too was running latest fast ring preview build on my 950 - I skipped the current one due to some of the reported bugs, but nevertheless, sound hasn't been working on my end.

Let me know what I can do to help.

 

CFC

[Nequit 16]

Lumia 750 on build 1607

Sound not working

Edited September 21, 2016 by Nequit

[sNET 2]

Hi there,

 

IMHO it is definitely a problem with AC3.

 

Connecting from a Lumia 950 XL via internet (not LAN) I can play every Movies/TVShows with MP3 sound, but watching Movies/TVShows with AC3, no sound is playing.

 

The Ember App is working much better than the Emby Theatre on Windows 10 Mobile, so please(!!!) fix this issue as fast as possible.

 

Up to this I have to use my FireTV Stick connecting to my mobile phone, using emby in hotels or at friends.

 

Thanks a lot for this nice and (except AC3) working app!

[7illusions 1249]

I've sorted this issue out, but before submitting to store I want another bug sorted. Should be fixed within hours though.

[7illusions 1249]

Hi,

Can you give it a go with the latest version? v4.0.136 is rolling out in store now.

[mselley 6]

Will do not come through yet for me.

[mselley 6]

Sound seems to be working now only tested a few videos but looking good!

Thanks for the great work

[mselley 6]

Its transcoding them all now to aac.

Does windows 10 mobile not support ac3?
Would obviously prefer everything to direct stream instead of transcoding.

[CFC 25]

So far, so good, it seems.

It's transcoding h264/aac from an mkv with h264/ac3.

 

Thanks!

CFC