Schar 4 Posted September 10, 2016 Share Posted September 10, 2016 Hi I thought I'd give Emby theatre another crack, and for the life of me cannot get it to connect to my server. All I get is the "We're unable to connect to the selected server...". My server is up and running. I can access and playback via Edge, Chrome and IE all on the same PC that Emby Theatre is on I've tried via IP address, DNS name and emby connect, but it won't connect (emby connect shows the server in question, but that link doesn't work either). Emby connect works fine externally and internally otherwise. The older Emby windows store app (non-theatre) connects fine (again on the same PC). Interesting that doesn't play sound at the moment but I'll post elsewhere for that (nor does Edge as a web client). My iPad app connects and plays using the emby app perfectly. Server version: Version 3.1.143.0 beta Client: Win 10 Anniversary edition Where can I find client log files? I cannot see much in the server logs (but the constant DLNA error messages make it tricky to see what is going on). Thanks Link to comment Share on other sites More sharing options...
Luke 37289 Posted September 10, 2016 Share Posted September 10, 2016 is this on the same machine as the server? Link to comment Share on other sites More sharing options...
Schar 4 Posted September 10, 2016 Author Share Posted September 10, 2016 Nope - client is Win10; server is a 2012R2 VM running in Hyper-V Link to comment Share on other sites More sharing options...
Schar 4 Posted September 10, 2016 Author Share Posted September 10, 2016 I just posted about no sound in Edge or the Win 10 client too - not sure if this is all related or not http://emby.media/community/index.php?/topic/38921-no-sound-in-edge/ Link to comment Share on other sites More sharing options...
vitalich 0 Posted September 10, 2016 Share Posted September 10, 2016 Same problem as Schar, emby server beta in docker container on Unraid. all clients in my lan work perfect, except new emby theatre. Link to comment Share on other sites More sharing options...
Pelon 162 Posted September 10, 2016 Share Posted September 10, 2016 Same here, The server is running in a different computer. It doesn't connect if the connection is manual (No Emby Connect) Link to comment Share on other sites More sharing options...
mtstuff 2 Posted September 11, 2016 Share Posted September 11, 2016 Hi, same problem. No way to get the Windows Store app to connect to my server. All other clients work fine, including the Emby Theater desktop app installed on the same client pc. Link to comment Share on other sites More sharing options...
JMR 4 Posted September 11, 2016 Share Posted September 11, 2016 II have the same problem wont connect to server Link to comment Share on other sites More sharing options...
Luke 37289 Posted September 11, 2016 Share Posted September 11, 2016 It's being looked into. Workaround for now is to connect with your external address, or use emby connect. Link to comment Share on other sites More sharing options...
Schar 4 Posted September 11, 2016 Author Share Posted September 11, 2016 @@Luke - neither of those options work for me either. Link to comment Share on other sites More sharing options...
Luke 37289 Posted September 11, 2016 Share Posted September 11, 2016 @@Luke - neither of those options work for me either. Sorry to hear that. Unfortunately some routers don't allow loopback, which is going out via external address and coming back in. Maybe your router is one of those. In order to rule that out you can try going through the steps in our Connection Troubleshooter. Link to comment Share on other sites More sharing options...
Schar 4 Posted September 11, 2016 Author Share Posted September 11, 2016 Thanks for the quick reply. It isn't something I am concerned about right now (still don't have the library control I need to roll emby out internally completely) - but thought that may be useful to know in your tackling the problem. Cheers Link to comment Share on other sites More sharing options...
PrincessClevage 173 Posted September 12, 2016 Share Posted September 12, 2016 (edited) I also am observing similar issues. Xbox one connected fine first time I dl and run the app next day cannot connect internally. Surface pro connects fine and also check http:/serverip:8090 from separate laptop and displays fine Edited September 12, 2016 by PrincessClevage Link to comment Share on other sites More sharing options...
ABNParatrooper 6 Posted September 13, 2016 Share Posted September 13, 2016 I have manually put my IP and port and still cannot connect. ET and server are on the same computer. I even turned the firewall off as part of the troubleshooting process. Web and desktop clients connect without issue. Oddly, the app will connect to my other server on another computer, but not the one situated locally. Link to comment Share on other sites More sharing options...
Luke 37289 Posted September 13, 2016 Share Posted September 13, 2016 I've submitted an update to the store that should resolve the local network issues. Hopefully it will be in your hands in a couple days. 2 Link to comment Share on other sites More sharing options...
PrincessClevage 173 Posted September 14, 2016 Share Posted September 14, 2016 I've submitted an update to the store that should resolve the local network issues. Hopefully it will be in your hands in a couple days.Will you also update the emby download page for windows desktop edition? It still shows as 2.5.19 Link to comment Share on other sites More sharing options...
Luke 37289 Posted September 14, 2016 Share Posted September 14, 2016 Will you also update the emby download page for windows desktop edition? It still shows as 2.5.19 That is the latest. The windows desktop version doesn't have this issue, it's limited to UWP. Link to comment Share on other sites More sharing options...
muppets4 23 Posted September 14, 2016 Share Posted September 14, 2016 (edited) It's being looked into. Workaround for now is to connect with your external address, or use emby connect. Same problem, but this worked for me. edit: I don't know if it is related, but this is the one app I can't use to watch live TV. Screen stays black and no sound. Edited September 14, 2016 by muppets4 Link to comment Share on other sites More sharing options...
PrincessClevage 173 Posted September 14, 2016 Share Posted September 14, 2016 Same problem, but this worked for me. edit: I don't know if it is related, but this is the one app I can't use to watch live TV. Screen stays black and no sound. Do you is ServerWMC for live tv? If so make sure you open ServerWMC configuration and on the http tab ensure use http instead of smb for live tv check box is enabled Link to comment Share on other sites More sharing options...
Luke 37289 Posted September 15, 2016 Share Posted September 15, 2016 Yes, http for ServerWMC is what Emby supports. Link to comment Share on other sites More sharing options...
ABNParatrooper 6 Posted September 15, 2016 Share Posted September 15, 2016 Hmm, I still cannot connect even if I use the external IP. Firewall turned off yields no positive results. Link to comment Share on other sites More sharing options...
waughd 2 Posted September 16, 2016 Share Posted September 16, 2016 (edited) Hi plus 1 for not able to connect new ET app d/loaded app from store today on a micro PC with SD card storage win10 Home 10586 This PC is cable connected and runs the desktop ET ok but was looking to use the app as it seems to be a smaller leaner beast to assist with reducing loading on the Micro PC I can access server via a browser on the micro fine same as full ET ET app refuses to connect The ET app from the store works on 2 x PCs that I used as tests after this one did not all 3 are win10 both that work are enterprise editions one is Surface Pro2 running win 10-14393 edition wifi connected the other i7 laptop running win 10-10586 cable connected Server is Synology DS1515+ NAS running Emby Server 3.0.7100 0.1 Should the updated app be available now or do I need to wait? Edited September 16, 2016 by waughd Link to comment Share on other sites More sharing options...
7illusions 1249 Posted September 16, 2016 Share Posted September 16, 2016 The updated app requires Windows 10 Anniversary edition (14393), that's why you don't get the update. Link to comment Share on other sites More sharing options...
waughd 2 Posted September 16, 2016 Share Posted September 16, 2016 Ok Thanks I could understand if the laptop running 10586 did not work but it does will update the micro and see how we go Link to comment Share on other sites More sharing options...
waughd 2 Posted September 17, 2016 Share Posted September 17, 2016 Update to windows did the trick for the micro Thanks for that now to test the app out Link to comment Share on other sites More sharing options...
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