AlwinHummels 134 Posted June 23, 2016 Share Posted June 23, 2016 I try to add a guest user to my server but get error. This user can logon at emby.media connect but then nothing I've send a mail with info to apps@.media but get no reaction so that's why I try it here This is the error I got: There was an error adding the Emby Connect account. Has your guest created an Emby account? They can sign up at https://emby.media/connect. Please ensure your guest has completed activation by following the instructions in the email sent after creating the account. If they did not receive this email then please send an email to apps@[member="emby"].media, and include your email address as well as theirs. GOT IT Link to comment Share on other sites More sharing options...
ebr 14959 Posted June 23, 2016 Share Posted June 23, 2016 What is the account you are trying to add? Can they log into the forum with it? 1 Link to comment Share on other sites More sharing options...
AlwinHummels 134 Posted June 24, 2016 Author Share Posted June 24, 2016 The account is Droopyd43 and yes he said he can log in on forum. Link to comment Share on other sites More sharing options...
Luke 37251 Posted June 25, 2016 Share Posted June 25, 2016 Please also provide the emby server log from the time the invitation was attempted: http://emby.media/community/index.php?/topic/739-how-to-report-a-problem/ Thanks. Link to comment Share on other sites More sharing options...
AlwinHummels 134 Posted June 25, 2016 Author Share Posted June 25, 2016 @@Luke here you go as you ask Hope the correct log is in the package embysvr_logs.tgz Link to comment Share on other sites More sharing options...
Solution ebr 14959 Posted June 25, 2016 Solution Share Posted June 25, 2016 Try it again. That user had never validated their account so they wouldn't have been able to log in here either. 2 Link to comment Share on other sites More sharing options...
AlwinHummels 134 Posted June 25, 2016 Author Share Posted June 25, 2016 Thanks now it works, I don't know what he did wrong but now it works Link to comment Share on other sites More sharing options...
ebr 14959 Posted June 25, 2016 Share Posted June 25, 2016 He didn't do this: Please ensure your guest has completed activation by following the instructions in the email sent after creating the account. 1 Link to comment Share on other sites More sharing options...
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