slyder33 1 Posted June 18, 2016 Share Posted June 18, 2016 I have been using Emby flawlessly for a really long time, however recently a couple movies began playing across my Nexus Player with no audio. these were avi files. I read that the Nexus supported mp4 natively so I converted it and it worked. Great, except now they play across my other android devices without video. I tested in Chrome and it plays fine. I haven't changed anything that I am aware of. no one else has admin access to the server. I'm running it in a Esx server under Server 2012. As I said it has run fine until about a month or so ago. and seemed to only affect avi files. I am currently running the latest Emby release. I have attached the logs that should reflect today's attempts. If you need additional info please let me know. Thanks for reading, any help is greatly appreciated. server-63601804800.txt server-63601851518.txt transcode-485726d3-b674-4383-8b1e-7143aaafcea7.txt Link to comment Share on other sites More sharing options...
Luke 37082 Posted June 18, 2016 Share Posted June 18, 2016 Hi, the logs look fine here so i'm not really sure what the issue is. can you provide a sample file for testing? thanks. Link to comment Share on other sites More sharing options...
slyder33 1 Posted June 18, 2016 Author Share Posted June 18, 2016 Thanks for the reply. I'll cut a clip out of the video later this evening. Link to comment Share on other sites More sharing options...
Luke 37082 Posted June 18, 2016 Share Posted June 18, 2016 Perfect. If you cut a file just make sure the issue occurs with the edited version. Thanks! Link to comment Share on other sites More sharing options...
slyder33 1 Posted June 19, 2016 Author Share Posted June 19, 2016 Ok, I clipped it, and the clip plays fine but the source file doesn't so I'm at a total loss... I'm going to restore the original avi file and see what happens. I will let you know. Link to comment Share on other sites More sharing options...
slyder33 1 Posted June 19, 2016 Author Share Posted June 19, 2016 I put it back and the same thing happens. Is it possible that something updated on the Nexus Player that is causing an incompatibility all of a sudden? I'm attaching the logs of the failed avi and the working mp4. Thanks for looking at it!! server-63601851518.txt transcode-94ae589f-0bb2-444c-a039-30615d20b7fe.txt transcode-d17db706-7044-4a42-a34a-a9792d044186.txt Link to comment Share on other sites More sharing options...
Luke 37082 Posted June 19, 2016 Share Posted June 19, 2016 So you're saying it's working now or it's not? And you're using the mobile app on your nexus player? Link to comment Share on other sites More sharing options...
slyder33 1 Posted June 19, 2016 Author Share Posted June 19, 2016 Luke, Thanks for the reply. Sorry for not clarifying better. The avi file works on everything except the Nexus Player. On the Nexus Player the video on the avi works but no audio. The mp4 works on the Nexus and Chrome, but not the android app it only gets audio. I'm using the (I believe) Android TV version on the Nexus Player. whatever shows up in the playstore on it. should I attempt to sideload the mobile version and see if it plays correctly with it? Link to comment Share on other sites More sharing options...
Luke 37082 Posted June 19, 2016 Share Posted June 19, 2016 That would provide good information but you might have a hard time doing that as the mobile app doesn't support input from a physical remote. but if you can make that work then yes it would be a good test. Since this is actually for the tv app, I'll move this topic to the android tv section. When Ebr returns tomorrow he'll be the best person to provide input on it. Link to comment Share on other sites More sharing options...
slyder33 1 Posted June 19, 2016 Author Share Posted June 19, 2016 I have a mouse and keyboard paired as well so as long as i can navigate I will try and post the results! Link to comment Share on other sites More sharing options...
slyder33 1 Posted June 28, 2016 Author Share Posted June 28, 2016 Sorry for the long delay. I attempted sideloading the android app, same outcome. very frustrating as I have been using it for so long without any trouble, and now I have multiple videos that won't play. I did change audio to downstream which allowed some of the audio to play but coincidentally once i did that the audio on those files began to freeze..... at a loss... Link to comment Share on other sites More sharing options...
Luke 37082 Posted June 28, 2016 Share Posted June 28, 2016 where did you change that? Link to comment Share on other sites More sharing options...
slyder33 1 Posted June 29, 2016 Author Share Posted June 29, 2016 Under settings in the app on the Nexus Player. Now I'm also getting video hangs etc even in the browser. i have not changed anything else.... Link to comment Share on other sites More sharing options...
Luke 37082 Posted June 29, 2016 Share Posted June 29, 2016 Can you provide more info on the browser issue? Basically the same as you did in post #1. Thanks. Link to comment Share on other sites More sharing options...
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