MBMigrating has stopped working

[djlf 40]

Hi there, on reinstall of MBClassic im getting the above MBMigrating has stopped working.

MB Classic then seems to have installed but MBClassic configurator wont open for me.

Any ideas?

 

mbc-install.log

Configurator-131220135b4a4ea39b0c4e349862ad25eb95e623.log

Migration-131220136c335c5b09594f16a80fcce6bf489e5e.log

[ebr 14944]

I don't see an error in that configurator log.  What happens when you run it?

 

Also, there should be a .net error in your Windows Event Log from when MBMigrate crashed.  MBMigrate doesn't do anything so that really isn't a big deal but we need to know what went wrong.

[djlf 40]

OK, Ive done a full reinstall but still getting same error - MBMigrate has stopped working - at the end of the install process. Then if I try to run the configurator, it just crashes. everything was fine yesterday - not sure what logs to post but i'll do my best. at my wits end with this. Please help.

This is the error in event log for the install

 

Log Name:      Application
Source:        MsiInstaller
Date:          12/14/2013 3:16:00 AM
Event ID:      11722
Task Category: None
Level:         Error
Keywords:      Classic
User:          Declan-PC\Declan
Computer:      Declan-PC
Description:
Product: Media Browser Classic -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.  Action CA_Migrate, location: C:\Program Files (x86)\MediaBrowser\MediaBrowser\MBMigrate.exe, command: 
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="MsiInstaller" />
    <EventID Qualifiers="0">11722</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2013-12-14T03:16:00.000000000Z" />
    <EventRecordID>87573</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Declan-PC</Computer>
    <Security UserID="S-1-5-21-3647984222-3212462054-528674743-1000" />
  </System>
  <EventData>
    <Data>Product: Media Browser Classic -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.  Action CA_Migrate, location: C:\Program Files (x86)\MediaBrowser\MediaBrowser\MBMigrate.exe, command:  </Data>
    <Data>(NULL)</Data>
    <Data>(NULL)</Data>
    <Data>(NULL)</Data>
    <Data>(NULL)</Data>
    <Data>(NULL)</Data>
    <Data>
    </Data>
    <Binary>7B31333342393534442D373533362D343837332D414645432D3434413844453441443342447D</Binary>
  </EventData>
</Event>

 

this is the .net error when I try to run configurator

 

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>

  <Provider Name=".NET Runtime" />

  <EventID Qualifiers="0">1023</EventID>

  <Level>2</Level>

  <Task>0</Task>

  <Keywords>0x80000000000000</Keywords>

  <TimeCreated SystemTime="2013-12-14T03:18:13.000000000Z" />

  <EventRecordID>87577</EventRecordID>

  <Channel>Application</Channel>

  <Computer>Declan-PC</Computer>

  <Security />

  </System>

- <EventData>

  <Data>.NET Runtime version 2.0.50727.5472 - Unrecoverable system error.</Data>

  </EventData>

  </Event>

 

Migration-14122013c763598992214021af1e04ef40e0e08d.log

MBClassic-Msi.log

MBClassic-14122013345532b43cd640eba338f735fa35d473.log

Configurator-14122013b7ad5091910d41bfad0f1308bb4fbb4d.log

[djlf 40]

also does this help

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>

  <Provider Name="Windows Error Reporting" />

  <EventID Qualifiers="0">1001</EventID>

  <Level>4</Level>

  <Task>0</Task>

  <Keywords>0x80000000000000</Keywords>

  <TimeCreated SystemTime="2013-12-14T03:18:21.000000000Z" />

  <EventRecordID>87578</EventRecordID>

  <Channel>Application</Channel>

  <Computer>Declan-PC</Computer>

  <Security />

  </System>

- <EventData>

  <Data>4053700529</Data>

  <Data>5</Data>

  <Data>CLR20r3</Data>

  <Data>Not available</Data>

  <Data>0</Data>

  <Data>configurator.exe</Data>

  <Data>3.0.5086.20395</Data>

  <Data>529f5626</Data>

  <Data>WindowsBase</Data>

  <Data>3.0.0.0</Data>

  <Data>5167b3f7</Data>

  <Data>df</Data>

  <Data>0</Data>

  <Data>FatalError</Data>

  <Data />

  <Data>C:\Users\Declan\AppData\Local\Temp\WER31B0.tmp.WERInternalMetadata.xml C:\Users\Declan\AppData\Local\Temp\WER4C14.tmp.mdmp</Data>

  <Data>C:\Users\Declan\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_configurator.exe_a35faab6bc741547e68d79ac31c562bd0fc8a6f_04285391</Data>

  <Data />

  <Data>0</Data>

  <Data>5d17e4e9-646e-11e3-a821-c86000e3859c</Data>

  <Data>9</Data>

  </EventData>

  </Event>

 

 

[ebr 14944]

Something is wrong with .net on your machine.  What OS?  Did you install any other applications since this was working?

 

You can try to re-install or repair .net through add remove programs/windows components.

[djlf 40]

Windows 7  There was a windows update for Microsoft.net framework 4.5.1 which installed correctly. No other apps installed. Did a repair of this to be sure.

will try reinstall. Now cannot install MBC from website, getting error as shown in other post. Thanks for the help. any other ideas??

Edited December 14, 2013 by djlf

[ebr 14944]

Make sure .net 3.5.1 is still installed properly.

[djlf 40]

Ok reinstalled .net framework, checked in regedit.exe and installed ok. Tried to install MBC but again getting error as in other post. What is goin on??

Ready to give up now.

[ebr 14944]

You re-installed .net 3.5 sp1 NOT the newer version?

[djlf 40]

reinstalled .net 3.5 sp1 first  checked same errors , the reinstalled newer - checked again same errors

[djlf 40]

is MBT a wpf/.net format because I just redownloaded that and it installed fine - Im just having trouble with MBC

[ebr 14944]

is MBT a wpf/.net format because I just redownloaded that and it installed fine - Im just having trouble with MBC

 

Yes, but it is .net 4.5.  MBC/the configurator are .net 3.5 (because that is required for WMC).

 

I don't know what else to try other than a system restore back to before that .net update.

[djlf 40]

Ok just checked to see and I think 3.5 is installed but not 3.5 sp1 - is there a difference. I tried to install 3.5 sp1 but I get a setup error?

any ideas??

[ebr 14944]

Yes, it needs to be sp1.  Try googling not being able to install it.  Something on your machine is messing it up.

[djlf 40]

_{.NET verification tool is verifying that 3.5 sp1 is installed. Ive used .net clean up tool and reinstalled all but still  getting the error as in previous post when I try to install MBC.}

_{I am at a loss noe  Any other reasons that this is happening, Can I find out some other way what the problem might be??}

[ebr 14944]

Sorry, I have no idea either.  Do you have a different machine you could test on?

[djlf 40]

Does the above info hint at an issue with .net 2.0??