emby iphone connection failure

[seshapiro 0]

I recently added the iphone app. When I sign in, the app sees my server but when click on the server, I get the message Connection Failure.  I know the server is running.  Why will it not connect?

 

[MSattler 387]

I recently added the iphone app. When I sign in, the app sees my server but when click on the server, I get the message Connection Failure.  I know the server is running.  Why will it not connect?

 

Are you connecting via wifi, or remotely?

 

Can you access the same emby server via a browser?

 

Is Emby running on a Windows machine, if so did you open port 8096 through the firewall?

 

If accessing remotely did you port forward port 8096 through your router?

[Luke 37067]

Hi. Have you ever connected to your Emby Server before with other devices? You might want to check out our wiki article on connectivity:

 

https://github.com/MediaBrowser/Wiki/wiki/Connectivity

 

It goes over common troubleshooting steps. Let us know if you are still having issues, thanks!

[cch 0]

Trying to connect for the first time via iphone 5s on the same wi-fi home network.

 

When I first open emby on my iphone, I enter the email and password associated with my emby.connect account.

 

I can see the server as one of the selection, but when I try to connect, I receive the following error 

 

Connection Failure

We're unable to connect to the

selected server right now.

Please ensure it is running and try again.
 
Emby server hosted on windows 10
 
I believe the emby server is running as I see the icon tray

 

Followed the instructions to open the ports 8096 and 8920 on emby server's windows firewall:
 

 

There is no anti-virus and windows defender is disabled.

 

I'm able to connect on the same machine as the emby server and see the movies that I've added to the library in chrome.

 

I cannot connect via:

 

- the emby app from the iphone

- chrome on the iphone.

- chrome on another tablet  (this is on the same network as the emby server).

 

Is there a different window network setting I need to enable/disable?

 

The error message from the iphone and tablet's chrome.is that ERR_CONNECTION_TIMED_OUT 

[Luke 37067]

if you're within your home network you could try entering your server's ip address manually rather than using emby connect. see if that works.