Tranquil 93 Posted November 4, 2015 Share Posted November 4, 2015 A friend of mine told me, that her streams stop unexpectedly on her ATV Stick using Emby. I short look in the transcoding log is showing some mysterious errors: http://pastebin.com/tv4ckwLi Link to comment Share on other sites More sharing options...
Luke 37262 Posted November 4, 2015 Share Posted November 4, 2015 the transcoding log looks fine. Ebr might have some questions for you that can be used to help diagnose. 1 Link to comment Share on other sites More sharing options...
ebr 14959 Posted November 4, 2015 Share Posted November 4, 2015 Obviously Fire TV stick, right? Can you describe "stop unexpectedly" in more detail and what kind of "streams" are being played? Link to comment Share on other sites More sharing options...
Tranquil 93 Posted November 5, 2015 Author Share Posted November 5, 2015 Hi EBR. Thank you for your help. Yes, it is a FireTV Stick. There are two scenarios: 1st.) She is watching a TV show which is transcoded by the server and streamed via Internet to the stick. It now happened three times, that on >50% of the TV shows progress, playback just stops with a black screen and nothing is happening any more. On Server side: I cant see any problems. The red line of the media file shows a completely transcoded file. Resume is not possible on the Fire TV Stick device, on Web-Client and Emby4Android it is working fine. 2nd.) This file can not be played at all at the FireTV Stick. There is just a message "could not load video" (original german message "Fehler beim Laden des Videos"). It just plays fine on Web and Emby Android client. MediaInfo from Emby: Video: CodecH264 ProfilHigh Leve l31 Auflösung 1280x720 Seitenverhältnis16:9 Anamorph No Interlaced No Framerate 25 Bitrate 4986 kbps Bit-Tiefe 8 bit Pixelformat yuv420p Ref Frames2 CABAC No Audio 1: Sprache ger Codec AC3 Darstellung 5.1 Kanäle 6 ch Bitrate 437 kbps Sample-Rate 48000 khz Voreinstellung Yes Audio 2: Sprache eng Codec AC3 Darstellung 5.1 Kanäle 6 ch Bitrate 437 kbps Sample-Rate 48000 khz Voreinstellung No Container: MKV Unfortunately I'm now able to provide a Log from the FireTV Stick. :-( On Serverside: Picture by Picture analysis is activated. Do not know if this is important for you. Link to comment Share on other sites More sharing options...
ebr 14959 Posted November 5, 2015 Share Posted November 5, 2015 In the first scenario, is the app still responsive? Is she able to back out of the player? Link to comment Share on other sites More sharing options...
Tranquil 93 Posted November 5, 2015 Author Share Posted November 5, 2015 She told me that she has to use the home button of the remote. Nothing else works. Gesendet von meinem SM-G925F mit Tapatalk Link to comment Share on other sites More sharing options...
ebr 14959 Posted November 5, 2015 Share Posted November 5, 2015 Okay, then that means the player crashed. We see that sometimes with VLC but not so often with the internal player (which she must be using if it is transcoding). Link to comment Share on other sites More sharing options...
Tranquil 93 Posted November 5, 2015 Author Share Posted November 5, 2015 Anything I can do now? What about the file which we can not start anyway!? Link to comment Share on other sites More sharing options...
Tranquil 93 Posted November 9, 2015 Author Share Posted November 9, 2015 Any news on this? Need more Information? Pls let me know. The Problem of the non playable file still exists. Plays fine on Web, Android App and KODI but not on ATV Stick. No difference if I use the internal Player or VLC. (Settings option) In both cases, Server did a transcode of the file but file is still unplayable. Link to comment Share on other sites More sharing options...
ebr 14959 Posted November 9, 2015 Share Posted November 9, 2015 Do you have the transcode log? Link to comment Share on other sites More sharing options...
Tranquil 93 Posted November 9, 2015 Author Share Posted November 9, 2015 Here we go: http://pastebin.com/TcADXtYy Link to comment Share on other sites More sharing options...
ebr 14959 Posted November 9, 2015 Share Posted November 9, 2015 That's the one that doesn't play? Looks like it starts out fine and then just stops. Might need Luke to take a look. Link to comment Share on other sites More sharing options...
Luke 37262 Posted November 9, 2015 Share Posted November 9, 2015 that transcoding log looks fine. it looks like a client initiated stop, or a server initiated stop because the client disconnected. Link to comment Share on other sites More sharing options...
Tranquil 93 Posted November 9, 2015 Author Share Posted November 9, 2015 On the atv stick the stream never starts. There is just a black screen. The friend of mine will bring back the stick tomorrow so that I can test it. Gesendet von meinem SM-G925F mit Tapatalk Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now