Deleting content from Emby server

[Zelgadis 1]

Hello guys,

 

I'm trying to delete an episode from the file system using the Emby web front-end.

When I click on the Delete menu item and then confirm the action, I'm redirected to the Home page, the show still being present both in the library and on the file system.

Examining the logs, I got:

2015-10-17 20:23:26.1378 Info - HttpServer: HTTP DELETE http://localhost:8096/emby/Items/71355095b1478b28d33d7549258d8895
	Ip: 127.0.0.1:59543. Headers: Host=localhost:8096,Connection=keep-alive,Accept=*/*,X-MediaBrowser-Token=cba9f24f8fa94721a5a2910b877c3495,User-Agent=Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/46.0.2490.71 Safari/537.36,X-Emby-Authorization=MediaBrowser Client="Emby Web Client", Device="Chrome 46.0.2490.71", DeviceId="92f7059c95ead6fd658cb3634f32b673a9462d07", Version="3.0.5768.1", UserId="e073981e1e524826a16329152f7914ee",Origin=http://localhost:8096,Accept-Encoding=gzip, deflate, sdch,Accept-Language=en-US,en;q=0.8,it;q=0.6
2015-10-17 20:23:26.2068 Error - DtoUtils: ServiceBase<TRequest>::Service Exception
	*** Error Report ***
	Version: 3.0.5768.1
	Command line: D:\Users\ZeL\AppData\Roaming\Emby-Server\System\MediaBrowser.ServerApplication.exe
	Operating system: Microsoft Windows NT 6.2.9200.0
	Processor count: 8
	64-Bit OS: True
	64-Bit Process: False
	Program data path: D:\Users\ZeL\AppData\Roaming\Emby-Server
	Application Path: D:\Users\ZeL\AppData\Roaming\Emby-Server\System\MediaBrowser.ServerApplication.exe
	Accesso al percorso 'E:\Media\Shows\Transparent\Season 1\Transparent - 1x01 - Pilot.mp4' negato.
	System.UnauthorizedAccessException
	   in System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
	   in System.IO.File.InternalDelete(String path, Boolean checkHost)
	   in System.IO.File.Delete(String path)
	   in CommonIO.ManagedFileSystem.DeleteFile(String path)
	   in MediaBrowser.Server.Implementations.Library.LibraryManager.<DeleteItem>d__1a.MoveNext()
	
2015-10-17 20:23:26.2228 Error - HttpServer: Error processing request for /emby/Items/71355095b1478b28d33d7549258d8895
	*** Error Report ***
	Version: 3.0.5768.1
	Command line: D:\Users\ZeL\AppData\Roaming\Emby-Server\System\MediaBrowser.ServerApplication.exe
	Operating system: Microsoft Windows NT 6.2.9200.0
	Processor count: 8
	64-Bit OS: True
	64-Bit Process: False
	Program data path: D:\Users\ZeL\AppData\Roaming\Emby-Server
	Application Path: D:\Users\ZeL\AppData\Roaming\Emby-Server\System\MediaBrowser.ServerApplication.exe
	Accesso al percorso 'E:\Media\Shows\Transparent\Season 1\Transparent - 1x01 - Pilot.mp4' negato.
	ServiceStack.HttpError
	No Stack Trace Available
	
2015-10-17 20:23:26.2568 Info - HttpServer: HTTP Response 500 to 127.0.0.1. Response time: 119.0066 ms.
	Url: http://localhost:8096/emby/Items/71355095b1478b28d33d7549258d8895

It seems like Emby cannot delete the file due to an Access Denied exception ('Accesso negato' in italian).

However, Emby server is running directly as my user (not as a service) which is an administrator of this computer.

I have tried running Emby directly as Administrator, but even that does not change the result.

File permissions should be fine, here are the current authorizations on this particular folder (unfortunately in Italian):

(Special Authorizations is the only not consented authorization in both cases)

 

Deleting the file manually from Windows Explorer works without any problem, as expected.

This is on Windows 10 64bit.

 

I have tried to delete multiple episodes, even whole seasons, but I can't seem to make it work.

What could I try next?

 

Any help would be appreciated.

Thanks.

[Luke 37084]

are you running the server from the tray icon or from the windows service? if using the service you will need to double check the account is running under. unfortunately the answer of why emby doesn't have delete access isn't something we can answer for you, but we can provide pointers based on what we've seen as the most common cause. For the windows service, the service account has been the most common cause of that.

[Zelgadis 1]

I used to run Emby as a service, I even set my account has the account to be run as, but since I thought that could be the cause of this particular issue, I'm now running Emby directly (with the tray icon present in the task bar).

I know unauthorized exceptions are the hardest to get help with, so I have tried anything I could image to solve it on my own, but unfortunately I got no luck.

Could the problem reside in the spaces in the path? Or maybe the path separator? Or the fact that the file is actually an hard link?

 

Thanks anyway for trying to help!

[Luke 37084]

you mean a normal sym link? it should be fine but you never know. you could try setting up a test library on your c: drive and seeing as a baseline if you're able to delete from that.

[Zelgadis 1]

Okay, I have tried what you said.

This time, I'm using another file (which this time is not an hard link and does not contain any spaces) in C:\Test\Defiance\1x02.mp4.

As before, it plays perfectly fine and even downloading it works.

 

Deleting it however is still a no go:

2015-10-17 21:18:28.8913 Info - HttpServer: HTTP DELETE http://localhost:8096/emby/Items/b2d8adfb92f8e71c85700d3fe490f63d
	Ip: 127.0.0.1:62003. Headers: Host=localhost:8096,Connection=keep-alive,Accept=*/*,X-MediaBrowser-Token=cba9f24f8fa94721a5a2910b877c3495,User-Agent=Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/46.0.2490.71 Safari/537.36,X-Emby-Authorization=MediaBrowser Client="Emby Web Client", Device="Chrome 46.0.2490.71", DeviceId="92f7059c95ead6fd658cb3634f32b673a9462d07", Version="3.0.5768.1", UserId="e073981e1e524826a16329152f7914ee",Origin=http://localhost:8096,Accept-Encoding=gzip, deflate, sdch,Accept-Language=en-US,en;q=0.8,it;q=0.6
2015-10-17 21:18:28.8913 Error - DtoUtils: ServiceBase<TRequest>::Service Exception
	*** Error Report ***
	Version: 3.0.5768.1
	Command line: D:\Users\ZeL\AppData\Roaming\Emby-Server\System\MediaBrowser.ServerApplication.exe
	Operating system: Microsoft Windows NT 6.2.9200.0
	Processor count: 8
	64-Bit OS: True
	64-Bit Process: False
	Program data path: D:\Users\ZeL\AppData\Roaming\Emby-Server
	Application Path: D:\Users\ZeL\AppData\Roaming\Emby-Server\System\MediaBrowser.ServerApplication.exe
	Accesso al percorso 'C:\Test\Defiance\1x02.mp4' negato.
	System.UnauthorizedAccessException
	   in System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
	   in System.IO.File.InternalDelete(String path, Boolean checkHost)
	   in System.IO.File.Delete(String path)
	   in CommonIO.ManagedFileSystem.DeleteFile(String path)
	   in MediaBrowser.Server.Implementations.Library.LibraryManager.<DeleteItem>d__1a.MoveNext()
	
2015-10-17 21:18:28.8913 Error - HttpServer: Error processing request for /emby/Items/b2d8adfb92f8e71c85700d3fe490f63d
	*** Error Report ***
	Version: 3.0.5768.1
	Command line: D:\Users\ZeL\AppData\Roaming\Emby-Server\System\MediaBrowser.ServerApplication.exe
	Operating system: Microsoft Windows NT 6.2.9200.0
	Processor count: 8
	64-Bit OS: True
	64-Bit Process: False
	Program data path: D:\Users\ZeL\AppData\Roaming\Emby-Server
	Application Path: D:\Users\ZeL\AppData\Roaming\Emby-Server\System\MediaBrowser.ServerApplication.exe
	Accesso al percorso 'C:\Test\Defiance\1x02.mp4' negato.
	ServiceStack.HttpError
	No Stack Trace Available
	
2015-10-17 21:18:28.8943 Info - HttpServer: HTTP Response 500 to 127.0.0.1. Response time: 3.0003 ms.
	Url: http://localhost:8096/emby/Items/b2d8adfb92f8e71c85700d3fe490f63d

I can confirm the process is running with my user and not as a service: 

The authorizations are a little different, there is no authorization for 'Everyone', but Administrators still do have full control over the file and Windows Explorer still has no problem deleting it.

 

I think at this point I have exhausted every possibility and I might have to give up on it.

If you have any mean of debugging the issue please let me know.

 

Thanks anyway!

Edited October 17, 2015 by Zelgadis

[Zelgadis 1]

Okay, I tried to delete the same file using DOS and the Access denied error came up.

Emby has nothing to do with it, sorry for wasting your time.

Now to understand why Windows Explorer is able to delete the file without any error is another story.. 

 

You can close the issue.

Thanks and sorry again.

Edited October 18, 2015 by Zelgadis