Cannot connect to Roku Emby App after upgrade to BT Infinity

[itsnot400 1]

I have had Emby on my Panasonic TV via the Roku stick app for some time now and always works perfectly. However, this week we upgraded from broadband to Infinity, i have set up TV and all devices to connect to the new network and all works fine except i am not unable to connect to Emby via the app. Is there something i have missed? I uninstalled the Emby App and reinstalled and still wont connect. Any help i can find just sayes make sure everything is running in the same network. 

 

THanks

[Happy2Play 9147]

Are you attempting to use Emby Connect or manually connection?  Right now there is a issue with Emby Connect not working.

 

http://emby.media/community/index.php?/topic/24790-cant-login-to-connect/

[itsnot400 1]

Are you attempting to use Emby Connect or manually connection?  Right now there is a issue with Emby Connect not working.

 

http://emby.media/community/index.php?/topic/24790-cant-login-to-connect/

I was using Emby connect - though couldnt connect to it manually either. Now it just tries to find it and closes the app down.

[Happy2Play 9147]

Does the Web Client open properly?

[itsnot400 1]

Yes, web client is fine!

[speechles 1977]

Have you restarted the roku? That should solve the problems if the roku is the issue. Fairly straight forward how simple that box is.

 

The next question is: Are the roku and emby server on the same local network?

 

If yes: Did the server IP change from what it was? Is there a firewall on the server machine blocking access? Is the new router using a firewall?

 

If no: Did you set up port forwarding?

 

Sent from my Nexus 7 using Tapatalk

Edited August 29, 2015 by speechles

[itsnot400 1]

Im not even sure how to check all those things out. Impresuming eveything is on the same network? How can i check?

[speechles 1977]

Im not even sure how to check all those things out. Impresuming eveything is on the same network? How can i check?

Assuming same local network. So to explain and simplify. Let's say, if the emby server and the roku use the exact same router, they are on the same local network. Check the windows firewall of your emby server. It needs to have an exception for emby made entirely, or told to allow traffic freely on port 8096. Otherwise just turn off windows firewall to test this. This is the most common reason why the roku won't immediately connect. The second reason is the internet/external ip has changed (if using emby connect fails) and/or the local/internal ip has changed (if manually logging in fails). You can get both of these from the machine running the emby server, and choose "manage server" the internal/external ip's are at the top of the page.

 

You can also look in the "network" of the server running emby. Type "network" in the "my computer" explorer dialog. You should "see" your roku listed in "other devices". If you don't there is a bigger issue afoot in the router somewhere and we can deduce further.

 

Additionally, make sure UPnP is enabled on your router. This simplifies things significantly when enabled.

 

Edited August 30, 2015 by speechles

[itsnot400 1]

Is it Roku below? I seem to have many ips for my Smart TV? (turned firewall off and no still cant connect)

[itsnot400 1]

Guys its working again. All i did was rest the network settings in the Roku and tried Emby again and it opened up straight away! Thanks for all the help.

[speechles 1977]

Good to know, it had to be something simple and overlooked. Glad you caught it, now go enjoy your roku.

Edited August 30, 2015 by speechles