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Fire TV Stick Video playback freezing


markle88

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markle88

Every video I play freezes at about 3 minutes in. Audio playback resumes but the video remains frozen. I can't get the video to move past that freeze point no matter what I do.

 

Anyone know how to get the log for a fire tv stick?

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I doubt a device log will help.  Sounds like a transcoding issue.  Do they play back properly in another app that streams (like the web client)?

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tman

I've seen this before too. Depends on what you're throwing at it. 720p w/AAC is just about ok, but works better in an MP4 @ 4.1 container rather than MKV (MP4 seems to be the preferred container format for FTV). If you try 1080P w/DTS or FLAC, prepare for problems. You need a really good wifi connection for the FTV Stick as well. You'll also need a good spec CPU in your Emby server for the HD transcoding, although I'll admit, the current stable release is much, much less heavy on the CPU. I guess the full FTV doesn't have these problems.

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CBers

Anyone know how to get the log for a fire tv stick?

Don't think there are any user-obtainable logs any more for the app.

 

I hate to suggest this, but have you tried installing Kodi and the Emby addon?

 

.

Edited by CBers
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markle88

Ok now I can't play any videos. All I get is a "Video Playback error- Failed to Load Video" error. The app worked great until recently. Not sure if some update has screwed with things.

I have other clients on android, windows 8.1, and emby classic all still functioning without any problems. Server specs should be ok since I have been using this setup for a while now. And I am not trying to stream 1080p. Below are my video specs. I'll also attach the server log.

 

 Video

CodecH264
ProfileConstrained Baseline
Level30
Resolution720x404
Aspect ratio16:9
AnamorphicNo
InterlacedNo
Framerate23.97602
Bitrate1447 kbps
Bit depth8 bit
Pixel formatyuv420p
Ref frames2
CABACNo
Audio
Languageeng
CodecAAC
ProfileLC
Layoutstereo
Channels2 ch
Bitrate156 kbps
Sample rate48000 khz
DefaultYes
Audio
Languageeng
CodecAC3
Layout5.1
Channels6 ch
Bitrate625 kbps
Sample rate48000 khz
DefaultNo
Embedded Image
CodecMJPEG
Level-99
Resolution635x423
Framerate90000
Pixel formatyuvj444p
DefaultNo
Subtitle
Languageeng
CodecSRT
DefaultNo
ForcedNo
ExternalYes
Containermp4

Server Log.txt

post-4034-0-56381800-1433731088_thumb.jpg

Edited by markle88
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it looks like on that file the transcoding failed. can you also post the transcoding log? thanks.

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This is a server issue of escaping the quote within the path when constructing the ffmpeg command line. it will be resolved for the next release.

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markle88

I have no idea what any of that meant but it sure sounds like you do :). Thanks for the help Luke!

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