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Supporter key is missing or invalid.


aziz
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Go to solution Solved by ebr,

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Hi,

 

My Motherboard died... so i ordered a new one same as the old so i can just drop the drives and continue from where it left off.  In the meanwhile.

 

I setup a temp PC and downloaded EMBY server to do a new installation as a temp solution...

 

When i paste my  supporter key, it gives me the following message....Supporter key is missing or invalid.

 

Also, it is forever scanning media library, even though i have no media defined yet, as i am trying to restore from backup.. 

 

The reason i am trying to paste the support key is, i have tried to used the server backup configuration, but it tells me trial period expired, although this is new Windows Install on new motherboard that did not see EMBY before... 

 

any help is appreciated.. thanks

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here is the server log..  i forgot to post it initially

 

 

Edited by aziz
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  • Solution

You didn't paste it then either.

 

Ensure that the new machine can get out on the internet to our servers.

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Hi Chief B.

 

I am reading through the log, and in the error report it states 64bit thread: False... My second question is, is the server utilizing 64bit?? and can it run in 64 bit by adding some kind of switch??

 

thanks

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sorry Chief...  I have just discovered i have a crazy problem with my Ethernet port... i have installed a separate network card and everything is working now...  ...

 

thanks 

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  • 1 year later...

i just migrated my server after a fail how do i get my support key back

Open the server GUI, then Help->Emby Premiere, then click on Forgotten Key.

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Open the server GUI, then Help->Emby Premiere, then click on Forgotten Key.

 

I did that and it shows my old email address is there a way to change that?

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Good day,

 

Some time paste not work, so highlight the text there and apply the keyboard key ctrl+v to paste it.

 

My best

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