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Streaming from Cloud - Stopped Working


michael_sutherland
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michael_sutherland

Hi All @ Emby, 

 

Was wondering if somebody could help. 

 

I have got my Emby instance up and running and so far everything is working great :) (Brilliant work BTW) 

 

I set up three user accounts and they were working fine. I had set two of the accounts so that playback was allowed but i did not allow playback that requires transcoding. This was working great and every time either two of the users played media from my library it streamed from the cloud. 

 

I suppose its worth mentioning that all my content is synced to the cloud with profile Baseline - Low Quality. and all content was playing fine. 

 

Everything has been playing fine but some time over the last few Emby updates it has stopped working. :? now whenever either user logs in and selects an item to play it comes up with a message 

 

'No compatible streams are currently available. Please try again later or contact your system administrator for details.'

 

Any idea why i am now having this error? 

 

FYI Sync and convert seem to still be working fine.

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have you checked the bitrate setting in the app and compared that to the bitrate of the video?

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michael_sutherland

I am just trying to playback from both user accounts at the moment from a browser

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AgileHumor

@@Luke, there is an issue where items are not getting selected for cloud direct play.

 

I reported an issue last week and thought it was just the source file as it seemed to be limited to one file. Now, one of the files that worked last week (when I had an error) is no longer working (getting same issue, my test account that can't transcode play gets the no compatible streams).  I have not resynced the file or changed the cloud files.

 

Also, I don't think the media selection is getting the best bitrate if two movies are cloud synced.  I have not once got the 3Mbs General cloud synced media (bitrate is 3.2Mbs in Roku App) for about 50 test files, it always chooses the 1.5Mbs baseline that i converted for web browsers..

 

I know this is an uber complicated issue and the cloud sync is pretty new, just want to echo that it may be the server or app (and happening on Windows)...as I had media that would directplay last week and can't this week.  And the ones that can't direct play, should (they we're converted by Emby).

 

I get a cloud sync failed errors either not finding the MP4 or JSON file, but it always seems to clear itself on next sync.  Don't know if that is a greater problem. 

 

PS - I have about 1000+ movies and tv shows cloud synced if you want to test on my library (and can give you server admin access). 

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michael_sutherland

@@Luke, there is an issue where items are not getting selected for cloud direct play.

 

I reported an issue last week and thought it was just the source file as it seemed to be limited to one file. Now, one of the files that worked last week (when I had an error) is no longer working (getting same issue, my test account that can't transcode play gets the no compatible streams).  I have not resynced the file or changed the cloud files.

 

Also, I don't think the media selection is getting the best bitrate if two movies are cloud synced.  I have not once got the 3Mbs General cloud synced media (bitrate is 3.2Mbs in Roku App) for about 50 test files, it always chooses the 1.5Mbs baseline that i converted for web browsers..

 

I know this is an uber complicated issue and the cloud sync is pretty new, just want to echo that it may be the server or app (and happening on Windows)...as I had media that would directplay last week and can't this week.  And the ones that can't direct play, should (they we're converted by Emby).

 

I get a cloud sync failed errors either not finding the MP4 or JSON file, but it always seems to clear itself on next sync.  Don't know if that is a greater problem. 

 

PS - I have about 1000+ movies and tv shows cloud synced if you want to test on my library (and can give you server admin access). 

This sounds almost identical to what i am experiencing. I haven't re-synced anything and it started happening about a week ago. i can't play back anything from the cloud now

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