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Unable to Configured MBC- critical Error Msg


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#1 e123enitan OFFLINE  

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Posted 16 January 2015 - 11:10 PM

Help I am getting this error while installed MBC, I hope these screen post help to figout the issue, I ty to get a log, but nothing seems to be found.

 

 

Window 7Home edition

Intel Core i5-4570, cpu @3.20ghz

Ram 8 GB

64-bit

 

Cheers.

54b9d21064ee7_Untitled.png

 

54b9d1ee6fff5_Untitledpng2.png



#2 ebr OFFLINE  

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Posted 17 January 2015 - 10:59 AM

We will need to see a log.

 

How to Report a Problem



#3 e123enitan OFFLINE  

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Posted 17 January 2015 - 04:04 PM

We will need to see a log.

 

How to Report a Problem


Edited by e123enitan, 18 January 2015 - 03:31 PM.


#4 Luke OFFLINE  

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Posted 17 January 2015 - 04:11 PM

those are the install logs. he needs the logs from running MBC. the instructions on where to find them are in the link he posted.



#5 e123enitan OFFLINE  

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Posted 17 January 2015 - 06:18 PM

I have gone through the link provided, here the two files inside the installation folder, pls let me know if I am missing or better provide specific file  directory where I can find the log


Edited by e123enitan, 18 January 2015 - 03:35 PM.


#6 e123enitan OFFLINE  

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Posted 17 January 2015 - 06:19 PM

I have gone through the link provided, here the two files inside the installation folder, pls let me know if I am missing or better provide specific file  directory where I can find the log

Thanks


Edited by e123enitan, 18 January 2015 - 03:32 PM.


#7 ebr OFFLINE  

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Posted 18 January 2015 - 10:16 AM

From the document linked above:

 

  • MB Classic (including configurator) logs are found in
\ProgramData\MediaBrowser-Classic\logs


#8 e123enitan OFFLINE  

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Posted 18 January 2015 - 10:53 AM

 

From the document linked above:

 

  • MB Classic (including configurator) logs are found in
\ProgramData\MediaBrowser-Classic\logs

Hi Thanks for your help- list of logs


Edited by e123enitan, 19 January 2015 - 09:27 PM.


#9 ebr OFFLINE  

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Posted 18 January 2015 - 11:09 AM

Okay, your server is throwing an error so we are going to need to see that log.  Same topic...



#10 e123enitan OFFLINE  

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Posted 18 January 2015 - 11:24 AM

Okay, your server is throwing an error so we are going to need to see that log.  Same topic...

OK just about going out will post log when I get back-Thanks for looking into the issue



#11 e123enitan OFFLINE  

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Posted 18 January 2015 - 04:47 PM

OK just about going out will post log when I get back-Thanks for looking into the issue

Most recent server logs

 

Just a thought what is the issue with the server and has the MBC logs helps to identify what might caused the issue of not been able to configured MBC-Thanks as usually.


Edited by e123enitan, 19 January 2015 - 09:28 PM.


#12 ebr OFFLINE  

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Posted 19 January 2015 - 10:56 AM

Well, your first link is not to one of our logs.

 

The second one is but it contains no interaction with MBC.  You need to find a log that actually has the problem we are looking for in it.  To do that, clear out all the logs on the server and then re-start it.  Then bring up MBC and cause the problem.  Then post the server log.  Thanks.



#13 e123enitan OFFLINE  

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Posted 19 January 2015 - 11:39 AM

Thanks for looking into this I will do as you've suggested and post a new logs for both for MBC and MB3.



#14 e123enitan OFFLINE  

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Posted 19 January 2015 - 09:32 PM

Hi Ebr below are the logs as requested

 

MBC Log

 

[attachment=5660:Configurator-19120154b815510f2284f48a8acbb07097108ae.log]

[attachment=5661:MBClassic-191201540ae6afbacc54585b9fc9df252f6e518.log]

 

Server Log

 

 

[attachment=5662:server-63557293584.txt]

 

Thanks



#15 ebr OFFLINE  

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Posted 20 January 2015 - 12:03 AM

@Luke Any idea what could be causing this?  Trying to retrieve the public list of users.

2015-01-19 20:01:09.9044 Debug - HttpServer: HTTP GET http://192.168.1.129:8096/mediabrowser/Users/Public?isDisabled=False&format=Json
	Ip: 192.168.1.102:49353. Headers: Authorization=MediaBrowser Client="MB-Classic", Version="3.0.243.0", DeviceId="984bdef9927d414eae73d6aae1b70a2f", Device="THOMAS-PC/Thomas",X-MediaBrowser-Token=,Host=192.168.1.129:8096
2015-01-19 20:01:09.9980 Error - DtoUtils: ServiceBase<TRequest>::Service Exception
	*** Error Report ***
	Version: 3.0.5490.2
	Command line: C:\Users\Dell 9020\AppData\Roaming\MediaBrowser-Server\System\MediaBrowser.ServerApplication.exe
	Operating system: Microsoft Windows NT 6.1.7601 Service Pack 1
	Processor count: 8
	64-Bit OS: True
	64-Bit Process: False
	Program data path: C:\Users\Dell 9020\AppData\Roaming\MediaBrowser-Server
	Application Path: C:\Users\Dell 9020\AppData\Roaming\MediaBrowser-Server\System\MediaBrowser.ServerApplication.exe
	Object reference not set to an instance of an object.
	System.NullReferenceException
	   at MediaBrowser.Server.Implementations.Devices.DeviceManager.CanAccessDevice(String userId, String deviceId)
	   at MediaBrowser.Api.UserService.<>c__DisplayClassf.<Get>b__5(User i)
	   at System.Linq.Enumerable.<>c__DisplayClassf`1.<CombinePredicates>b__e(TSource x)
	   at System.Linq.Enumerable.WhereListIterator`1.MoveNext()
	   at System.Linq.Buffer`1..ctor(IEnumerable`1 source)
	   at System.Linq.OrderedEnumerable`1.<GetEnumerator>d__0.MoveNext()
	   at System.Linq.Enumerable.WhereSelectEnumerableIterator`2.MoveNext()
	   at System.Collections.Generic.List`1..ctor(IEnumerable`1 collection)
	   at System.Linq.Enumerable.ToList[TSource](IEnumerable`1 source)
	   at MediaBrowser.Api.UserService.Get(GetUsers request, Boolean filterByDevice)
	   at MediaBrowser.Api.UserService.Get(GetPublicUsers request)
	   at lambda_method(Closure , Object , Object )
	   at ServiceStack.Host.ServiceRunner`1.Execute(IRequest request, Object instance, TRequest requestDto)


#16 Luke OFFLINE  

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Posted 20 January 2015 - 12:10 AM

yea i see the problem. i will fix server-side. in the meantime, if the client is reporting capabilities it won't happen, so a workaround i think might be to actually launch mbc once and get logged into the server, before using the configurator.



#17 ebr OFFLINE  

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Posted 20 January 2015 - 12:12 AM

He isn't able to get into MBC either.  What is the situation that causes this?



#18 Luke OFFLINE  

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Posted 20 January 2015 - 12:14 AM

the combination of using the new user-device access control feature and the server not having client capabilities for a device yet.



#19 ebr OFFLINE  

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Posted 20 January 2015 - 12:16 AM

Okay, so if he eliminates his device access control information and then gets connected to MBC once, he should be able to restore the device access and be good to go?



#20 Luke OFFLINE  

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Posted 20 January 2015 - 12:19 AM

i would think so yes






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