jagojago 0 Posted November 16, 2014 Share Posted November 16, 2014 I have MB trailers and intros installed and have my supporter keys entered but the trailers/intros no longer work. When I click on the trailers section manually I get the message "Supporter membership required" and no trailers appear. I am running the latest version of MB server and MB classic. I looked in the MB server settings and it still appears my supporter key is installed, what am I doing wrong? Link to comment Share on other sites More sharing options...
ebr 14958 Posted November 17, 2014 Share Posted November 17, 2014 Gonna need a screenshot and a log. Thx. How to Report a Problem Link to comment Share on other sites More sharing options...
jagojago 0 Posted November 18, 2014 Author Share Posted November 18, 2014 It seems to be working tonight and I have done nothing different or changed anything. I couldn't get a screen shot as it's working now but when I clicked on the trailers icon I got the no items message. I've attached my log files from yesterday when the problem was occurring, could you please see if this helps explain my intermittent issue with trailers working? Thanks for the reply ebr! MBClassic-161120143306016b4d7f496aa516a2b61c688c6b.log MBClassic-1611201421d0d9faacc34efbb045191590491170.log Link to comment Share on other sites More sharing options...
ebr 14958 Posted November 18, 2014 Share Posted November 18, 2014 There are no errors in those logs that would explain anything but this check is not done in MBC anyway. It would be on the server. I suspect your server had trouble reaching ours yesterday for some reason. 1 Link to comment Share on other sites More sharing options...
jagojago 0 Posted November 18, 2014 Author Share Posted November 18, 2014 Thanks for confirming, hope it was just a fluke. Link to comment Share on other sites More sharing options...
radardog88 0 Posted November 29, 2014 Share Posted November 29, 2014 I've got the same problem. No errors. I just became a (new) member and entered the code. I installed the trailers plugin but on my clients it says "Supported Membership Required" I've attached a screenshot. Link to comment Share on other sites More sharing options...
Luke 37240 Posted November 29, 2014 Share Posted November 29, 2014 I've got the same problem. No errors. I just became a (new) member and entered the code. I installed the trailers plugin but on my clients it says "Supported Membership Required" I've attached a screenshot. Sorry to hear that. If you open the web interface to the server dashboard, what do you see? is there a gold coin in the top right, or is it silver? Link to comment Share on other sites More sharing options...
ebr 14958 Posted November 30, 2014 Share Posted November 30, 2014 This may simply be an issue of timing. The trailer channel may need to be refreshed after the new supporter key is entered. Link to comment Share on other sites More sharing options...
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