natas 0 Posted May 8 Share Posted May 8 I have Emby Theater 11.556.0 installed on my Emby Server 4.8.6.0 server with Windows 11. Been using it to play all content without issue for quite sometime until now. Any movie or tv show I select, no matter the encoding of Video/Audio it will not allow fast forward or resume. Always just reverts to the beginning of the file and starts over. Even chapters will go back to start of file. After going through all possible options and testing codecs I removed the hevc video extensions that were installed from the Windows Store. Doing this then allowed the all the media to work as it should with resume and skip. Unfortunately without that the video is jerky when skipping forward and takes quite some time to finally play if selecting a specific spot or selecting a chapter. Seems to have trouble seeking without the extensions. Not sure if something changed in the recent version of Theater to cause this since all other remote devices (TVs, Android devices, ROKU, etc...) do not have any issue at all with playing, resuming or skipping forward. Only local content played on the server. Direct play works remote as well as transcoding. If I play the same media through the web login it will work as expected but I lose some of the options I like the theater for such as Atmos sound passthrough. Sorry for the long post I just wanted to try and get as much info in as possible to help answer any questions in hopes someone can help me with mine. Link to comment Share on other sites More sharing options...
Luke 37401 Posted May 10 Share Posted May 10 Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks! 1 Link to comment Share on other sites More sharing options...
natas 0 Posted May 14 Author Share Posted May 14 Sorry for the delayed response. Here are the logs, both ffmpeg and server, for a time period I was trying to play multiple movie files and not only having trouble with the move forward but also freezing after about 2 seconds. After testing a bit it seems to be related to the HEVC extensions from the MS Store and the Dolby Access install for Atmos. Odd thing is both have been installed for quite some time and never have I had any issues until recently. If I take them out and transcode to h264 it seems to play but I lose the Atmos and it does not resolve for all content. logs.zip Link to comment Share on other sites More sharing options...
Luke 37401 Posted May 16 Share Posted May 16 @natascan you try our downloaded windows desktop app and let us know how that compares? https://emby.media/emby-theater.html Thanks ! Link to comment Share on other sites More sharing options...
Trunk 18 Posted May 18 Share Posted May 18 I run the desktop app. I’m able to skip ahead in video (or back) once and then I’m unable to do it anymore. I have to move mouse so UI appear and then it works. Feels like focus is lost or something. Link to comment Share on other sites More sharing options...
denz 427 Posted May 19 Share Posted May 19 I just loaded Theater to test some videos and rewind and fast forward buttons don’t work Link to comment Share on other sites More sharing options...
dshildreth 1 Posted May 20 Share Posted May 20 "I’m able to skip ahead in video (or back) once and then I’m unable to do it anymore." I have the same issue since the update to 4.8.7.0 Link to comment Share on other sites More sharing options...
Luke 37401 Posted May 20 Share Posted May 20 Hi, are you guys still seeing this? Can you try restarting the app and seeing if that resolves it? Thanks ! Link to comment Share on other sites More sharing options...
natas 0 Posted May 20 Author Share Posted May 20 I have been busy this weekend and still need to do the testing with the desktop app. I will get to that after work tomorrow and let you know if I see any difference. Link to comment Share on other sites More sharing options...
Trunk 18 Posted May 20 Share Posted May 20 I have updated to the latest server today that was just released (v4.8.7.0) and also restarted the Theatre (Desktop version) app multiple times. Same issue still. Link to comment Share on other sites More sharing options...
dshildreth 1 Posted May 20 Share Posted May 20 I have as well with the same result. Link to comment Share on other sites More sharing options...
denz 427 Posted May 21 Share Posted May 21 (edited) Same issue still Edited May 21 by denz Link to comment Share on other sites More sharing options...
denz 427 Posted May 22 Share Posted May 22 The first time you press skip works osd appears it doesn’t work anymore you wait for the osd to disappear press skip works osd appear it doesn’t work and so on. OSD for some reason blocks skip buttons 1 Link to comment Share on other sites More sharing options...
natas 0 Posted May 22 Author Share Posted May 22 I tested with the desktop app but that acted a bit erratic. Played but would not pass through any atmos sound no matter the settings. Also lagged on audio output for up to 20 seconds when starting media. I decided to do a deep clean of the HEVC extensions and the Dolby Access off the system. Rebooted and slowly tested each setting one by one with specific media to gauge root cause while using different versions and moving up to the current releases. I have it working as it should now with the latest HEVC installed from MS Stoire and the Dolby Access setup to passthrough Atmos. No studders or restarts when moving forward or back. Using theater app from the MS Store not the desktop download. This works better for the way my theater macros work to call the app, lights, sound, etc. For now everything is back to the way it was before the issue started. Not sure if somehow the installed extensions and access just got screwed up with an update and the deep clean allowed a reset but that is what it seems. Will update if I find any more information that could potentially help others in the future. Link to comment Share on other sites More sharing options...
denz 427 Posted May 23 Share Posted May 23 I deleted both emby theatre folders in roaming installed again without any change to settings same issue can’t skip ahead when osd is in view. Link to comment Share on other sites More sharing options...
Luke 37401 Posted May 23 Share Posted May 23 10 minutes ago, denz said: I deleted both emby theatre folders in roaming installed again without any change to settings same issue can’t skip ahead when osd is in view. HI, what button are you pressing? Link to comment Share on other sites More sharing options...
denz 427 Posted May 23 Share Posted May 23 From the looks of it I have mapped skip and rewind to FastForward and rewind. I haven't touched any of these settings in a long time. On the weekend I will plug in the keyboard and see does skip FastForward rewind work with a keyboard. Link to comment Share on other sites More sharing options...
dshildreth 1 Posted May 23 Share Posted May 23 I still have the same issue with fast forward and rewind, and I also have not touched my settings in a very long time. I would say in 3 years at least and then the changes had nothing to do with fast forward or skip ahead. I have reinstalled Emby Theater in hopes that could be the issue but it had no impact. Link to comment Share on other sites More sharing options...
denz 427 Posted May 23 Share Posted May 23 Mapped fast forward to ctrl shift f it works as the osd doesn’t appear Link to comment Share on other sites More sharing options...
Luke 37401 Posted May 23 Share Posted May 23 6 hours ago, denz said: Mapped fast forward to ctrl shift f it works as the osd doesn’t appear OK I see the issue with those buttons. Can you try restarting the app and seeing if that helps? Thanks. Link to comment Share on other sites More sharing options...
Trunk 18 Posted May 24 Share Posted May 24 Restarted multiple times. Same problem. How do I check if the Theater app is updated? Link to comment Share on other sites More sharing options...
natas 0 Posted May 24 Author Share Posted May 24 (edited) @TrunkYou can find your version by opening Emby Theater then click the icon in the upper right that has your profile pic. From there you should see the version number of Emby for Windows. Edited May 24 by natas Link to comment Share on other sites More sharing options...
Trunk 18 Posted May 24 Share Posted May 24 I think the UI code is updated beside the version of the App (since it is based on Electron). Link to comment Share on other sites More sharing options...
denz 427 Posted May 25 Share Posted May 25 Restored key mapping how it was originally unfortunately still not working Link to comment Share on other sites More sharing options...
MikeB111 51 Posted May 26 Share Posted May 26 On 5/21/2024 at 6:06 PM, denz said: The first time you press skip works osd appears it doesn’t work anymore you wait for the osd to disappear press skip works osd appear it doesn’t work and so on. OSD for some reason blocks skip buttons This is exactly what is happening for me also when pressing the fast-forward or rewind buttons. One press works fine but you have to wait for the OSD to disappear before you can press it a second time. This is a pretty recent change as I've been skipping forward for a long time like this with no issue and no change to my setup. Just recently started acting this way.... 1 1 Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now