Disconnect clent from server dashboard?

[BillOatman 502]

Note that according to the server, the client has been connected and watching this 32 minute episode for over 17 hours. It ends up she paused the playback and never went back to it.  The TV eventually shut itself off but the ATV did not.  I asked her to exit out of the Emby client and the server saw the disconnect within a minute.

1) Is there a way to limit client connect time?
2) Is there a way in the dashboard to force disconnect a client?

[Luke 37274]

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[BillOatman 502]

18 hours ago, Luke said:

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

Thanks but it wasn't a playback issue per se.  I was just asking if there was a way server side to disconnect a client and/or if there was a way to limit connection time of a client.

[jaycedk 402]

@BillOatman this issue has been reported a lot since 4.8.

Guess devs don't see the issue.  

[Luke 37274]

On 5/1/2024 at 10:10 AM, BillOatman said:

Thanks but it wasn't a playback issue per se.  I was just asking if there was a way server side to disconnect a client and/or if there was a way to limit connection time of a client.

HI, nonetheless, these are still important steps in the troubleshooting process. Let's look at an example:

How to Report a Problem

Thanks !