djlfahy 4 Posted April 22 Share Posted April 22 Hi, hope someone can help. Emby Theatre had been flawless for years but all of a sudden I'm getting problems where the movie stutters for a couple of seconds, usually after about 10 mins. This repeats at intervals during the movie. Its very annoying as this never happened before. I changed settings etc. but to no avail. It happens on 4K and 1080p content. Graphics card is NVIDIA GT640 and sound outputs to Denon amp. Please find logs attached and picture of stats on Emby Theatre just after what I described has occured. Cant figure out whats cauing it. theater-63849409786.txt theater-63849410049.txt embyserver.txt hardware_detection-63849409916.txt ffmpeg-remux-eb50f9e9-8d00-4e1f-8ca8-9ebce3d8391f_1.txt ffmpeg-remux-f2454c20-9746-4ff8-8d0a-88d395217bbf_1.txt ffmpeg-remux-c114fc0e-3d39-4adb-9e53-99337ea3e5a8_1.txt hardware_detection-63849409329.txt Link to comment Share on other sites More sharing options...
djlfahy 4 Posted April 24 Author Share Posted April 24 Any suggetions guys?? Link to comment Share on other sites More sharing options...
Luke 37106 Posted April 24 Share Posted April 24 HI, are your graphics drivers up to date? Link to comment Share on other sites More sharing options...
djlfahy 4 Posted April 24 Author Share Posted April 24 yes, all up to date Link to comment Share on other sites More sharing options...
djlfahy 4 Posted April 25 Author Share Posted April 25 still cant figure out why frames drop every 10mins or so , causing picture to stutter. any ideas from the logs?? everything worked fine for years so dont know why its started. Link to comment Share on other sites More sharing options...
generiq 113 Posted April 26 Share Posted April 26 (edited) On 4/24/2024 at 1:26 PM, djlfahy said: Any suggetions guys?? Use gpu-next instead of gpu Looking at your stats, hardware acceleration appears to be failing, or being misreported Edited April 26 by generiq Link to comment Share on other sites More sharing options...
djlfahy 4 Posted April 26 Author Share Posted April 26 Frame dropping occurs no matter what selections I make for renderer and acceleration. Could the graphics card be an issue? It started to do this completely out of the blue. What’s the solution if hardware acceleration is failing? Link to comment Share on other sites More sharing options...
djlfahy 4 Posted April 26 Author Share Posted April 26 Seems everything ok playing movies in standalone players Link to comment Share on other sites More sharing options...
djlfahy 4 Posted April 26 Author Share Posted April 26 SPENT HOURS ON THIS BUT CANT FIGURE IT OUT. SAME ISSUE OF STUTTER NO MATTER WHAT SETTINGS I USE Link to comment Share on other sites More sharing options...
djlfahy 4 Posted April 26 Author Share Posted April 26 stats show hardware acceleration as blank or no for 4K HEVC files?? Why would this be the case. 1080P H264 files show hardware acceleration as working?? Any ideas. Very frustrating. Could do with the new app now Link to comment Share on other sites More sharing options...
djlfahy 4 Posted April 27 Author Share Posted April 27 No stutter present when file played in standalone mpv player. Any ideas?? Link to comment Share on other sites More sharing options...
generiq 113 Posted April 27 Share Posted April 27 (edited) 1 hour ago, djlfahy said: No stutter present when file played in standalone mpv player. Any ideas?? Download lbmpv from here https://sourceforge.net/projects/mpv-player-windows/files/ And replace the one in Theater. Make sure to rename the file exactly as it is in Theater. Edited April 27 by generiq Link to comment Share on other sites More sharing options...
djlfahy 4 Posted April 27 Author Share Posted April 27 ok did as you said but unfortunately dropped 54 frames 15mins into movie as above picture (different movie) with notable stutter. totally headwrecking. any other ideas?? theater-63849830550.txt embyserver.txt hardware_detection-63849830623.txt Link to comment Share on other sites More sharing options...
generiq 113 Posted April 27 Share Posted April 27 OK, the emby logs are no help here. So let's use the stats, that's mpv. Please set video output to gpu-next and hardware acceleration to Auto. Reproduce the issue and post the screenshot of the stats. Don't do anything else. Link to comment Share on other sites More sharing options...
djlfahy 4 Posted April 27 Author Share Posted April 27 Link to comment Share on other sites More sharing options...
generiq 113 Posted April 27 Share Posted April 27 There's the answer - hardware acceleration is failing. So we need to find the cause. You said this just started to happen. Did you just update your gpu driver? The drive is what provides pixel format support. You said that other videos play fine, so that implies that hardware pixel format support for this video has somehow been lost. Try a different driver. Link to comment Share on other sites More sharing options...
djlfahy 4 Posted April 27 Author Share Posted April 27 gpu driver for nvidia geforce was updated, do i need to roll back?? Link to comment Share on other sites More sharing options...
generiq 113 Posted April 27 Share Posted April 27 1 minute ago, djlfahy said: gpu driver for nvidia geforce was updated, do i need to roll back?? I would try that Link to comment Share on other sites More sharing options...
djlfahy 4 Posted April 27 Author Share Posted April 27 rolled back gpu drivers, hardware acceleration still comes up as no , same as pictures above. anything else needs looking at?? Link to comment Share on other sites More sharing options...
djlfahy 4 Posted Sunday at 12:11 AM Author Share Posted Sunday at 12:11 AM No issues when I use mpv as a standalone player, so is Emby Theater the problem?? Link to comment Share on other sites More sharing options...
generiq 113 Posted Sunday at 01:53 AM Share Posted Sunday at 01:53 AM Gonna need a log from mpv. Read this and create an mpv.conf, then add the line: log-file=" " Between the speech marks add the address where to save it, and include the file name. example: log-file="C:\Users\username\Documents\mpv logs\log.txt" Play the video and recreate the issue only once, then attach the log here Link to comment Share on other sites More sharing options...
djlfahy 4 Posted Sunday at 05:34 PM Author Share Posted Sunday at 05:34 PM Please find mpc.clog.txtonf log attached. Watched movie last night with mpv standalone player and it was perfect. Using Emby Theatre , still get stuttering every 10-15 mins. Link to comment Share on other sites More sharing options...
generiq 113 Posted Sunday at 06:48 PM Share Posted Sunday at 06:48 PM Looks like your hardware doesn't support the pixel format. mpv throws everything it can at it, but they all fail and it falls back to software decoding. [ 200.705][e][vd] Could not open codec. [ 200.713][v][vd] Attempting next decoding method after failure of hevc_cuvid-cuda-copy. [ 200.713][d][vd] Skipping previously attempted hwdec: hevc-d3d11va [ 200.713][d][vd] Skipping previously attempted hwdec: hevc-dxva2 [ 200.713][d][vd] Skipping previously attempted hwdec: hevc-nvdec [ 200.713][d][vd] Skipping previously attempted hwdec: hevc-vaapi [ 200.713][d][vd] Skipping previously attempted hwdec: hevc-d3d11va-copy [ 200.713][d][vd] Skipping previously attempted hwdec: hevc-dxva2-copy [ 200.713][d][vd] Skipping previously attempted hwdec: hevc-nvdec-copy [ 200.713][d][vd] Skipping previously attempted hwdec: hevc-vaapi-copy [ 200.713][d][vd] Skipping previously attempted hwdec: hevc-d3d12va [ 200.713][d][vd] Skipping previously attempted hwdec: hevc-vulkan [ 200.713][d][vd] Skipping previously attempted hwdec: hevc_qsv-qsv [ 200.713][d][vd] Skipping previously attempted hwdec: hevc_cuvid-cuda [ 200.713][d][vd] Skipping previously attempted hwdec: hevc-d3d12va-copy [ 200.713][d][vd] Skipping previously attempted hwdec: hevc-vulkan-copy [ 200.713][d][vd] Skipping previously attempted hwdec: hevc_qsv-qsv-copy [ 200.713][d][vd] Skipping previously attempted hwdec: hevc_cuvid-cuda-copy [ 200.713][v][vd] Using software decoding. When you play it in the standalone, I suspect that you haven't configured it and it is using the default of software decoding. You can see that if you hit shift+i. Why doesn't it drop frames in the standalone? Most likely because it doesn't have electron clamped to it and there's less processing for CPU to handle. Link to comment Share on other sites More sharing options...
generiq 113 Posted Sunday at 06:51 PM Share Posted Sunday at 06:51 PM The video is 10 bit, and if you research your GPU, I suspect that it doesn't support it. [ 0.162][v][vo/gpu-next/d3d11] Device Name: NVIDIA GeForce GT 640 Link to comment Share on other sites More sharing options...
djlfahy 4 Posted Sunday at 06:54 PM Author Share Posted Sunday at 06:54 PM It’s strange that it only started doing this a couple of weeks ago. Same hardware. So why now? Would a better GPU solve this? Or will new Emby app/theatre stop using electron? Link to comment Share on other sites More sharing options...
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