Dannshu 0 Posted April 22 Share Posted April 22 Hello, This is a somewhat new issue that began recently on all AppleTV users that are updated to 1.8.7 (unsure if the update is the root cause), whenever a video which has a bit rate of more than 10mbps is played, there is a constant stutter that freezes the screen every 2 seconds for 2-3 seconds. To throw you a curve ball, if the video skips ahead to a point where buffering has not reached yet, the issue is resolved. A detailed example is as follows - 1. A video is played. 2. Once the playback starts, immediate stuttering issues are noticed, it could be on a fresh play or a continuation of an existing playback. 3. The video is skipped 20 seconds forward/backwards. 4. The issue is resolved. I have raised the logging to full verbosity While attempting to troubleshoot but was unable to find any indication of an issue on the server side, I'm attaching verbose logs + a video from the latest play attempt, user 'Levin' is attempting to play the movie 'Tropic Thunder' Overall, this is more of a nuisance than a real issue, though I would very much like to resolve this issue, thank you for your time and efforts WhatsApp Video 2024-04-22 at 15.03.57.mp4 repro.mp4 embyserver (1).txt Link to comment Share on other sites More sharing options...
Luke 37109 Posted April 22 Share Posted April 22 Hi, so this is over a remote connection? Link to comment Share on other sites More sharing options...
Happy2Play 8296 Posted April 22 Share Posted April 22 11 minutes ago, Luke said: Hi, so this is over a remote connection? Per that log there is an issue with their detected address correct? As it is not a Local address. Link to comment Share on other sites More sharing options...
Dannshu 0 Posted April 23 Author Share Posted April 23 10 hours ago, Luke said: Hi, so this is over a remote connection? Hi, sorry, forgot to mention - yes, all the connections are remote. Also important to note, this behavior is only exhibited on AppleTV devices, I have tried a plethora of other devices which work fine - Samsung Smart TV, LG Smart TV, Windows Web, Emby Theater, Android TV, Firestick etc. Link to comment Share on other sites More sharing options...
Luke 37109 Posted April 23 Share Posted April 23 Ok we’ll take a look at it. Thanks for reporting. Link to comment Share on other sites More sharing options...
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