infinitynet 0 Posted April 21 Share Posted April 21 (edited) Hello, I am not sure if there is support for Emby Premiere version 4.8.4.0 I have this issue with one movie. Playback Error No compatible streams are currently available. Please try again later or contact your system administrator for details The logs are: [segment @ 00000260783c7dc0] Opening 'C:\Users\X\AppData\Roaming\Emby-Server\programdata\transcoding-temp\132803\132803_s7.m3u8.tmp' for writing SegmentComplete=video:1 Index=7 Start=21.146125 End=23.523500 Duration=2.377375 offset_pts=0 start_pts=21146125 Frames=60 filename=132803_s7_7.vtt elapsed=00:00:01.04 frame= 562 fps=536 q=8.0 Lq=-1.0 q=-1.0 q=-1.0 q=-1.0 q=-1.0 q=-1.0 size=N/A time=00:00:00.16 bitrate=N/A throttle=off speed=0.159x video:60999kB audio:147kB subtitle:0kB other streams:0kB global headers:0kB muxing overhead: unknown EXIT Attached full log ffmpeg-transcode Thank you, Gabe ffmpeg-transcode-572568fc-0ca5-442b-99bd-dd0fb98daee5_1.txt Edited April 21 by infinitynet Link to comment Share on other sites More sharing options...
Abobader 2947 Posted April 21 Share Posted April 21 Hello infinitynet, ** This is an auto reply ** Please wait for someone from staff support or our members to reply to you. It's recommended to provide more info, as it explain in this thread: Thank you. Emby Team Link to comment Share on other sites More sharing options...
GrimReaper 3309 Posted April 21 Share Posted April 21 Have you tried playing that item without subtitles selected or obtaining external text-based (srt) subs? Alternatively, you should get rid of those excessive number (40+) of embedded subs, mkvtoolnix or similar tool or community-made plugin. Link to comment Share on other sites More sharing options...
infinitynet 0 Posted April 21 Author Share Posted April 21 (edited) Hello GrimReaper I removed all subtitles except one. I have tried to play the video with no subtitles also. There was no improve. Thanks! Gabe Edited April 21 by infinitynet Link to comment Share on other sites More sharing options...
GrimReaper 3309 Posted April 21 Share Posted April 21 (edited) Post ffmpeg log from that session. Edited April 21 by GrimReaper Link to comment Share on other sites More sharing options...
infinitynet 0 Posted April 21 Author Share Posted April 21 Please check. ffmpeg-transcode-99bedf04-b6e8-4599-b8d1-59cd1333a7d2_1.txt Link to comment Share on other sites More sharing options...
infinitynet 0 Posted April 21 Author Share Posted April 21 And here is the video file after eliminating the subtitles using mkvtoolnix. Same results. ffmpeg-transcode-fd7cc972-9f55-4db2-9dee-75ecc6173464_1.txt Link to comment Share on other sites More sharing options...
GrimReaper 3309 Posted April 21 Share Posted April 21 (edited) 5 minutes ago, infinitynet said: And here is the video file after eliminating the subtitles using mkvtoolnix. Same results. ffmpeg-transcode-fd7cc972-9f55-4db2-9dee-75ecc6173464_1.txt 16.65 kB · 0 downloads This session lasted less than half a second before Exit command received. You should give it a bit more time upon playback start. Quote received 15:19:47.537 [segment @ 000002376025ea80] Opening 'C:\Users\X\AppData\Roaming\Emby-Server\programdata\transcoding-temp\81522F\81522F.m3u8.tmp' for writing 15:19:47.540 SegmentComplete=video:0 Index=0 Start=0.000000 End=3.003000 Duration=3.003000 offset_pts=0 start_pts=0 Frames=72 filename=81522F_0.ts 15:19:47.540 [segment @ 000002376025ea80] Opening 'C:\Users\X\AppData\Roaming\Emby-Server\programdata\transcoding-temp\81522F\81522F_1.ts.tmp' for writing 15:19:47.544 [segment @ 000002376025ea80] Opening 'C:\Users\X\AppData\Roaming\Emby-Server\programdata\transcoding-temp\81522F\81522F.m3u8.tmp' for writing 15:19:47.549 SegmentComplete=video:0 Index=1 Start=3.003000 End=6.006000 Duration=3.003000 offset_pts=0 start_pts=3003000 Frames=72 filename=81522F_1.ts 15:19:47.549 [segment @ 000002376025ea80] Opening 'C:\Users\X\AppData\Roaming\Emby-Server\programdata\transcoding-temp\81522F\81522F_2.ts.tmp' for writing 15:19:47.550 elapsed=00:00:00.40 frame= 414 fps=0.0 q=14.0 size=N/A time=-00:00:16.51 bitrate=N/A throttle=off speed=N/A 15:19:47.554 [segment @ 000002376025ea80] Opening 'C:\Users\X\AppData\Roaming\Emby-Server\programdata\transcoding-temp\81522F\81522F.m3u8.tmp' for writing 15:19:47.558 SegmentComplete=video:0 Index=2 Start=6.006000 End=9.009000 Duration=3.003000 offset_pts=0 start_pts=6006000 Frames=72 filename=81522F_2.ts 15:19:47.558 [segment @ 000002376025ea80] Opening 'C:\Users\X\AppData\Roaming\Emby-Server\programdata\transcoding-temp\81522F\81522F_3.ts.tmp' for writing 15:19:47.563 [segment @ 000002376025ea80] Opening 'C:\Users\X\AppData\Roaming\Emby-Server\programdata\transcoding-temp\81522F\81522F.m3u8.tmp' for writing 15:19:47.566 SegmentComplete=video:0 Index=3 Start=9.009000 End=12.012000 Duration=3.003000 offset_pts=0 start_pts=9009000 Frames=72 filename=81522F_3.ts 15:19:47.566 [segment @ 000002376025ea80] Opening 'C:\Users\X\AppData\Roaming\Emby-Server\programdata\transcoding-temp\81522F\81522F_4.ts.tmp' for writing 15:19:47.568 [segment @ 000002376025ea80] Opening 'C:\Users\X\AppData\Roaming\Emby-Server\programdata\transcoding-temp\81522F\81522F.m3u8.tmp' for writing 15:19:47.572 SegmentComplete=video:0 Index=4 Start=12.012000 End=15.015000 Duration=3.003000 offset_pts=0 start_pts=12012000 Frames=72 filename=81522F_4.ts 15:19:47.572 [segment @ 000002376025ea80] Opening 'C:\Users\X\AppData\Roaming\Emby-Server\programdata\transcoding-temp\81522F\81522F_5.ts.tmp' for writing 15:19:47.628 [segment @ 000002376025ea80] Opening 'C:\Users\X\AppData\Roaming\Emby-Server\programdata\transcoding-temp\81522F\81522F.m3u8.tmp' for writing 15:19:47.632 SegmentComplete=video:0 Index=5 Start=15.015000 End=18.018000 Duration=3.003000 offset_pts=0 start_pts=15015000 Frames=72 filename=81522F_5.ts 15:19:47.632 [segment @ 000002376025ea80] Opening 'C:\Users\X\AppData\Roaming\Emby-Server\programdata\transcoding-temp\81522F\81522F_6.ts.tmp' for writing 15:19:47.765 [segment @ 000002376025ea80] Opening 'C:\Users\X\AppData\Roaming\Emby-Server\programdata\transcoding-temp\81522F\81522F.m3u8.tmp' for writing 15:19:47.769 SegmentComplete=video:0 Index=6 Start=18.018000 End=21.021000 Duration=3.003000 offset_pts=0 start_pts=18018000 Frames=72 filename=81522F_6.ts 15:19:47.769 [segment @ 000002376025ea80] Opening 'C:\Users\X\AppData\Roaming\Emby-Server\programdata\transcoding-temp\81522F\81522F_7.ts.tmp' for writing 15:19:47.834 [q] command received. Exiting. . Exiting. Alternatively, you can remux that audio stream to AAC (so Chrome would Direct play it) or AC3 (so MS Edge would). Edited April 21 by GrimReaper Link to comment Share on other sites More sharing options...
infinitynet 0 Posted April 21 Author Share Posted April 21 (edited) I gave as much time as it needed. Here is the print screen with the error, and I dont think it is from the movie... Should i keep that error window more time? Edited April 21 by infinitynet Link to comment Share on other sites More sharing options...
GrimReaper 3309 Posted April 21 Share Posted April 21 From that last log can't say why it's failing, it ain't throwing any errors. Maybe it's a bad encode, maybe ffmpeg doesn't like something about it, as it should be a breeze for your RTX 3050. @softworkz Link to comment Share on other sites More sharing options...
infinitynet 0 Posted April 21 Author Share Posted April 21 I ran the conversion, and it's playing now. I used the original source with 40 subs. Thanks, Gabe Link to comment Share on other sites More sharing options...
infinitynet 0 Posted April 21 Author Share Posted April 21 (edited) The only issue for your dev team to find out. @softworkz On Samsung TV, it keeps loading in the loop, but on Sony TV, it's starting normally. Thanks, Gabe Edited April 21 by infinitynet Link to comment Share on other sites More sharing options...
softworkz 3340 Posted April 22 Share Posted April 22 Does it work when you disable hw acceleration? Link to comment Share on other sites More sharing options...
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