mbo 12 Posted April 17 Share Posted April 17 Hello, i have two LG WebOS TV. One LG 65G1 and one LG 65C9 Hi there, I have two LG TVs. The LG 65G1 restarts the TV every time I open the Fallout series page in emby. I have recorded this in a short video. The LG 65C9, on the other hand, takes a few seconds to display the page, but can then display everything without any problems. The long waiting time is unusual. Here is the link to the video. And here are the server logs. Thank you LG 65G1 Reboot embyserver.txt Link to comment Share on other sites More sharing options...
Luke 37084 Posted April 18 Share Posted April 18 HI, that's really odd. Does this series have theme songs or theme videos? Link to comment Share on other sites More sharing options...
SamES 891 Posted April 18 Share Posted April 18 5 hours ago, mbo said: Hello, i have two LG WebOS TV. One LG 65G1 and one LG 65C9 Hi there, I have two LG TVs. The LG 65G1 restarts the TV every time I open the Fallout series page in emby. I have recorded this in a short video. The LG 65C9, on the other hand, takes a few seconds to display the page, but can then display everything without any problems. The long waiting time is unusual. Here is the link to the video. And here are the server logs. Thank you LG 65G1 Reboot embyserver.txt 1.19 MB · 2 downloads Does the item have a lot of subtitle or audio streams? It sounds like it's crashing the player. Can you try removing all the subs (try MkvToolnix) and see if that resolves it? Link to comment Share on other sites More sharing options...
mbo 12 Posted April 18 Author Share Posted April 18 Wouldn't that be a problem if i am on a episode? It is crashing on loading the TV Show Overview. Not trying to start the show. (Browser view of the show is attached) The show has two audio tracks and three subtitles. Link to comment Share on other sites More sharing options...
mbo 12 Posted April 18 Author Share Posted April 18 6 hours ago, Luke said: HI, that's really odd. Does this series have theme songs or theme videos? I could not find anything in the metadata manager? Where can i check that? Link to comment Share on other sites More sharing options...
SamES 891 Posted April 18 Share Posted April 18 1 hour ago, mbo said: It is crashing on loading the TV Show Overview. Not trying to start the show. If it's crashing on trying to load the TV overview then that is odd. Try forcing a full refresh of the metadata for that file from the server (and allow it to replace existing images). It may not help, but worth a try - nothing to lose. Link to comment Share on other sites More sharing options...
mbo 12 Posted April 18 Author Share Posted April 18 1 hour ago, SamES said: If it's crashing on trying to load the TV overview then that is odd. Try forcing a full refresh of the metadata for that file from the server (and allow it to replace existing images). It may not help, but worth a try - nothing to lose. Sorry - that was what i did in first place. I am wondering about the long waiting time for the other TV. Thats the same behavior on a 2018 C model of a friend of mine. Link to comment Share on other sites More sharing options...
mbo 12 Posted April 18 Author Share Posted April 18 Does anyone else have a G1 or newer that could help me reproduce the error on their device? Link to comment Share on other sites More sharing options...
Luke 37084 Posted April 18 Share Posted April 18 Can you try removing things from the show, such as backdrop images, poster image, etc. See if something eventually resolves it. That will help narrow it down. Link to comment Share on other sites More sharing options...
SamES 891 Posted April 18 Share Posted April 18 6 hours ago, mbo said: Does anyone else have a G1 or newer that could help me reproduce the error on their device? You can PM a link to sample or file to me if you want Link to comment Share on other sites More sharing options...
SamES 891 Posted April 18 Share Posted April 18 @Luke, can you please have a quick look at the server log in the first post, there are lots of 'System.IO.FileNotFoundException: System.IO.FileNotFoundException: Unable to find the specified file.' exceptions I don't know if these are related Link to comment Share on other sites More sharing options...
mbo 12 Posted April 18 Author Share Posted April 18 1 hour ago, Luke said: Can you try removing things from the show, such as backdrop images, poster image, etc. See if something eventually resolves it. That will help narrow it down. Best ! The logo from themoviedb was 12000 pixel width. After removing it the series has no more problems and is much faster on the other TVs. Maybe you should introduce a maximum size for picture. Thx and best 2 Link to comment Share on other sites More sharing options...
Happy2Play 8289 Posted April 18 Share Posted April 18 (edited) @Lukeif that is the case may need to look at resolution restrictions. As TMDB will have the largest images available over everyone else. Edited April 18 by Happy2Play Link to comment Share on other sites More sharing options...
Luke 37084 Posted April 18 Share Posted April 18 12000 is nuts, but the app doesn't pull it down from the server at full size anyway so it shouldn't be a problem. It requests it from the server with a max height of 260, which means the final resolution is 652 * 260. Link to comment Share on other sites More sharing options...
mbo 12 Posted April 18 Author Share Posted April 18 29 minutes ago, Luke said: 12000 is nuts, but the app doesn't pull it down from the server at full size anyway so it shouldn't be a problem. It requests it from the server with a max height of 260, which means the final resolution is 652 * 260. Well after deleting it, it worked. Was the only change. Maybe a Bug? Link to comment Share on other sites More sharing options...
Luke 37084 Posted April 18 Share Posted April 18 Please try adding it back. If it happens again, then please attach the emby server log. Thanks. Link to comment Share on other sites More sharing options...
Happy2Play 8289 Posted April 18 Share Posted April 18 (edited) Pretty sure you have to enable debug logging also to show the logo request. At least you have to for the web client. Server, Logs-Advanced tab Looks like it is but don't see the logo request via the previous log. Edited April 18 by Happy2Play 1 Link to comment Share on other sites More sharing options...
Luke 37084 Posted April 19 Share Posted April 19 5 minutes ago, Happy2Play said: Pretty sure you have to enable debug logging also to show the logo request. At least you have to for the web client. Server, Logs-Advanced tab Looks like it is but don't see the logo request via the previous log. That's true, yes, forgot about that. Link to comment Share on other sites More sharing options...
mbo 12 Posted April 19 Author Share Posted April 19 It crashes after adding the logo again. This logfile is "untouched" but resetted minutes before getting back the big logo and crashing the LG App. embyserver(2).txt Link to comment Share on other sites More sharing options...
mbo 12 Posted April 19 Author Share Posted April 19 Debug log was on (also on the last logfile) Link to comment Share on other sites More sharing options...
mbo 12 Posted April 19 Author Share Posted April 19 i found this request in the logs: emby/Items/606240/Images/Logo?tag=6811daff13d7296da0a4e0939135274e&quality=90 Which results in the attached, 12000pixel width webp image ... 1 Link to comment Share on other sites More sharing options...
Happy2Play 8289 Posted April 19 Share Posted April 19 Yep looks like an unrestricted image request so full size image breaks the client. Where the web client applies a restriction /emby/Items/352684/Images/Logo?maxHeight=260&tag=f1e71a9de96fb38e4ae8e1f00f205204&quality=90 Link to comment Share on other sites More sharing options...
Luke 37084 Posted April 19 Share Posted April 19 OK good catch. It looks like this is from when the logo is placed in the header. Thanks. Link to comment Share on other sites More sharing options...
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