Open Subtitles Error - Not Acceptable

[Billatron 3]

Hi there,

 

I've just recently noticed that I can no longer download subtitles from opensubtitles using the plugin. I've double checked the login details are all correct and I've not exceeded my download limit.

I'm currently running Emby 4.8.3.0 as a docker container on unraid. Open Subtitles plugin is version 1.0.54.0.

Below is  exert on the error in the logs that I'm seeing. I don't suppose anybody else has come across. I've attached the full embyserver.txt log too.

 

2024-04-15 17:36:12.338 Info HttpClient: POST https://api.opensubtitles.com/api/v1/login
2024-04-15 17:36:13.025 Info HttpClient: GET https://api.opensubtitles.com/api/v1/infos/languages
2024-04-15 17:36:13.049 Info OpenSubtitleComDownloader: Open Subtitles Languages: {"data":[{"language_code":"af","language_name":"Afrikaans"},{"language_code":"be","language_name":"Belarusian"},{"language_code":"my","language_name":"Burmese"},{"language_code":"ab","language_name":"Abkhazian"},{"language_code":"ar","language_name":"Arabic"},{"language_code":"hy","language_name":"Armenian"},{"language_code":"as","language_name":"Assamese"},{"language_code":"at","language_name":"Asturian"},{"language_code":"eu","language_name":"Basque"},{"language_code":"bn","language_name":"Bengali"},{"language_code":"br","language_name":"Breton"},{"language_code":"bg","language_name":"Bulgarian"},{"language_code":"ca","language_name":"Catalan"},{"language_code":"zh-cn","language_name":"Chinese (simplified)"},{"language_code":"fr","language_name":"French"},{"language_code":"ka","language_name":"Georgian"},{"language_code":"de","language_name":"German"},{"language_code":"gd","language_name":"Gaelic"},{"language_code":"ga","language_name":"Irish"},{"language_code":"gl","language_name":"Galician"},{"language_code":"el","language_name":"Greek"},{"language_code":"he","language_name":"Hebrew"},{"language_code":"hi","language_name":"Hindi"},{"language_code":"hr","language_name":"Croatian"},{"language_code":"hu","language_name":"Hungarian"},{"language_code":"ig","language_name":"Igbo"},{"language_code":"is","language_name":"Icelandic"},{"language_code":"ia","language_name":"Interlingua"},{"language_code":"kk","language_name":"Kazakh"},{"language_code":"lv","language_name":"Latvian"},{"language_code":"lt","language_name":"Lithuanian"},{"language_code":"ml","language_name":"Malayalam"},{"language_code":"it","language_name":"Italian"},{"language_code":"ja","language_name":"Japanese"},{"language_code":"km","language_name":"Khmer"},{"language_code":"ko","language_name":"Korean"},{"language_code":"ku","language_name":"Kurdish"},{"language_code":"mk","language_name":"Macedonian"},{"language_code":"mr","language_name":"Marathi"},{"language_code":"nv","language_name":"Navajo"},{"language_code":"no","language_name":"Norwegian"},{"language_code":"oc","language_name":"Occitan"},{"language_code":"fa","language_name":"Persian"},{"language_code":"pl","language_name":"Polish"},{"language_code":"pt-pt","language_name":"Portuguese"},{"language_code":"ps","language_name":"Pushto"},{"language_code":"ru","language_name":"Russian"},{"language_code":"sr","language_name":"Serbian"},{"language_code":"sk","language_name":"Slovak"},{"language_code":"sl","language_name":"Slovenian"},{"language_code":"sy","language_name":"Syriac"},{"language_code":"ta","language_name":"Tamil"},{"language_code":"me","language_name":"Montenegrin"},{"language_code":"ze","language_name":"Chinese bilingual"},{"language_code":"sd","language_name":"Sindhi"},{"language_code":"es","language_name":"Spanish"},{"language_code":"sw","language_name":"Swahili"},{"language_code":"sv","language_name":"Swedish"},{"language_code":"tt","language_name":"Tatar"},{"language_code":"te","language_name":"Telugu"},{"language_code":"th","language_name":"Thai"},{"language_code":"tk","language_name":"Turkmen"},{"language_code":"tr","language_name":"Turkish"},{"language_code":"uk","language_name":"Ukrainian"},{"language_code":"uz","language_name":"Uzbek"},{"language_code":"vi","language_name":"Vietnamese"},{"language_code":"cy","language_name":"Welsh"},{"language_code":"ro","language_name":"Romanian"},{"language_code":"pt-br","language_name":"Portuguese (BR)"},{"language_code":"zh-tw","language_name":"Chinese (traditional)"},{"language_code":"sq","language_name":"Albanian"},{"language_code":"an","language_name":"Aragonese"},{"language_code":"az","language_name":"Azerbaijani"},{"language_code":"bs","language_name":"Bosnian"},{"language_code":"cs","language_name":"Czech"},{"language_code":"da","language_name":"Danish"},{"language_code":"nl","language_name":"Dutch"},{"language_code":"en","language_name":"English"},{"language_code":"eo","language_name":"Esperanto"},{"language_code":"et","language_name":"Estonian"},{"language_code":"fi","language_name":"Finnish"},{"language_code":"id","language_name":"Indonesian"},{"language_code":"kn","language_name":"Kannada"},{"language_code":"lb","language_name":"Luxembourgish"},{"language_code":"ms","language_name":"Malay"},{"language_code":"ma","language_name":"Manipuri"},{"language_code":"mn","language_name":"Mongolian"},{"language_code":"ne","language_name":"Nepali"},{"language_code":"or","language_name":"Odia"},{"language_code":"si","language_name":"Sinhalese"},{"language_code":"se","language_name":"Northern Sami"},{"language_code":"so","language_name":"Somali"},{"language_code":"tl","language_name":"Tagalog"},{"language_code":"ur","language_name":"Urdu"},{"language_code":"pm","language_name":"Portuguese (MZ)"},{"language_code":"ea","language_name":"Spanish (LA)"},{"language_code":"ex","language_name":"Extremaduran"},{"language_code":"pr","language_name":"Dari"},{"language_code":"sp","language_name":"Spanish (EU)"},{"language_code":"sx","language_name":"Santali"},{"language_code":"tp","language_name":"Toki Pona"},{"language_code":"nb","language_name":"Norwegian Bokmal"}]}
2024-04-15 17:36:13.312 Info HttpClient: GET https://api.opensubtitles.com/api/v1/subtitles?imdb_id=413099&languages=en&moviehash=ae881ef93f91be65&query=Evan Almighty.mp4
2024-04-15 17:36:15.605 Info Server: http/1.1 POST http://host2:8096/emby/Items/2305877/RemoteSearch/Subtitles/e02a34f56233e3e5e7765144ca8f184f_srt_en_581106_False_True?MediaSourceId=daa9cb5f1574d702035cebeeca08b239&X-Emby-Client=Emby for Windows&X-Emby-Device-Name=BILLYBOT5000&X-Emby-Device-Id=oD3f1ghpiUkiDMbPmClwvrpkxaaTlwUxtlz6Uj06Y9c&X-Emby-Client-Version=1.1.551.0&X-Emby-Token=x_secret1_x&X-Emby-Language=en-gb. UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; MSAppHost/3.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.102 Safari/537.36 Edge/18.19045
2024-04-15 17:36:15.873 Info HttpClient: POST https://api.opensubtitles.com/api/v1/download
2024-04-15 17:36:15.965 Error Server: Error processing request
    *** Error Report ***
    Version: 4.8.3.0
    Command line: /system/EmbyServer.dll -programdata /config -ffdetect /bin/ffdetect -ffmpeg /bin/ffmpeg -ffprobe /bin/ffprobe -restartexitcode 3
    Operating system: Linux version 6.1.74-Unraid (root@Develop-612) (gcc (GCC) 12.2.0, GNU ld version 2.40-slack151) #1 SMP PREEMPT_DYNAMIC Fri Feb  2 11:06:32 PST 2024
    Framework: .NET 6.0.25
    OS/Process: x64/x64
    Runtime: system/System.Private.CoreLib.dll
    Processor count: 4
    Data path: /config
    Application path: /system
    MediaBrowser.Model.Net.HttpException: MediaBrowser.Model.Net.HttpException: NotAcceptable
       at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsyncInternal(HttpRequestOptions options, String httpMethod)
       at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsync(HttpRequestOptions options, String httpMethod)
       at OpenSubtitles.OpenSubtitleComDownloader.DownloadSubtitlesToString(String id, OpenSubtitleOptions options, CancellationToken cancellationToken)
       at OpenSubtitles.OpenSubtitleComDownloader.GetSubtitlesInternal(String id, OpenSubtitleOptions options, CancellationToken cancellationToken)
       at Emby.Providers.Subtitles.SubtitleManager.DownloadSubtitles(BaseItem item, String subtitleId, LibraryOptions libraryOptions, CancellationToken cancellationToken)
       at Emby.Api.Subtitles.SubtitleService.Post(DownloadRemoteSubtitles request)
       at Emby.Server.Implementations.Services.ServiceController.GetTaskResult(Task task)
       at Emby.Server.Implementations.Services.ServiceHandler.ProcessRequestAsync(HttpListenerHost httpHost, IServerApplicationHost appHost, IRequest httpReq, IResponse httpRes, IStreamHelper streamHelper, RestPath restPath, String responseContentType, CancellationToken cancellationToken)
       at Emby.Server.Implementations.HttpServer.HttpListenerHost.RequestHandler(IRequest httpReq, ReadOnlyMemory`1 urlString, ReadOnlyMemory`1 localPath, CancellationToken cancellationToken)
    Source: Emby.Server.Implementations
    TargetSite: Void MoveNext()

 

 

Any help would be greatly appreciated.

 

Thanks

embyserver.txt

[Happy2Play 8290]

There are a couple other topics as this is a OpenSubtitle change/issue.

 

 

[Billatron 3]

I appreciate you looking at this thread. I did see the top one you linked before posting it. I wasn't convinced the download threshold was the cause as the site said I hadn't downloaded a single subtitle today and I created a brand new account only to find the same error.

 

Seems like multiple people are being affected by this having read some of the latest updates on that thread. I'll keep an eye on it across the coming days and see if there is any movement.

 

Thanks

[Billatron 3]

Looks like it's sorted now. I didn't do anything so I'm assuming this was sorted on the opensubtitles end.

[Santacrab 0]

I'm getting the same error. No subtitles downloaded yet on the new account just created on opensubtitles.com (I was using org previousely. which stopped working)

[Q-Droid 650]

If it's the same problem would it be possible to merge the threads?

[dfajar2 2]

Same Error “NotAcceptable”.

[Luke 37086]

Hi, we are looking into this. But yes right now it is intermittent. Thanks.