hollyeva 0 Posted April 14 Share Posted April 14 Hello, when trying to download subtitles I am receiving an error (406) not acceptable. Does anyone have any idea why? My credentials are correct. I've uploaded my server log for debug. Running Emby Version 4.8.1.0 on WD EX2 Ultra NAS. *** Error Report *** Version: 4.8.1.0 Command line: /mnt/HD/HD_a2/Nas_Prog/embyserver/system/EmbyServer.exe -programdata /mnt/HD/HD_a2/emby -ffdetect /mnt/HD/HD_a2/Nas_Prog/embyserver/bin/ffdetect -ffmpeg /mnt/HD/HD_a2/Nas_Prog/embyserver/bin/ffmpeg -ffprobe /mnt/HD/HD_a2/Nas_Prog/embyserver/bin/ffprobe -nolocalportconfig -defaultdirectory /shares/Public -updatepackage emby-server-western_digital-mono-os5-any_{version}_arm.bin -noskia -noautorunwebapp Operating system: Linux version 4.14.22-armada-18.09.3 (kman@kmachine) (gcc version 8.3.0 (Debian 8.3.0-2)) #1 SMP Thu Oct 27 08:25:39 UTC 2022 ga-18.09.3 Build-30 Framework: Mono: 6.12.0.182 (tarball Thu Jan 19 10:28:52 PM UTC 2023) OS/Process: X86/X86 Runtime: mnt/HD/HD_a2/Nas_Prog/embyserver/lib/mono/4.5/mscorlib.dll Processor count: 2 Data path: /mnt/HD/HD_a2/emby Application path: /mnt/HD/HD_a2/Nas_Prog/embyserver/system MediaBrowser.Model.Net.HttpException: MediaBrowser.Model.Net.HttpException: The remote server returned an error: (406) Not Acceptable. ---> System.Net.WebException: The remote server returned an error: (406) Not Acceptable. at System.Net.HttpWebRequest.GetResponseFromData (System.Net.WebResponseStream stream, System.Threading.CancellationToken cancellationToken) [0x00146] in <592c5cca45dd4995b6e53e31bac2a687>:0 at System.Net.HttpWebRequest.RunWithTimeoutWorker[T] (System.Threading.Tasks.Task`1[TResult] workerTask, System.Int32 timeout, System.Action abort, System.Func`1[TResult] aborted, System.Threading.CancellationTokenSource cts) [0x000f8] in <592c5cca45dd4995b6e53e31bac2a687>:0 at System.Net.HttpWebRequest.EndGetResponse (System.IAsyncResult asyncResult) [0x00020] in <592c5cca45dd4995b6e53e31bac2a687>:0 at System.Threading.Tasks.TaskFactory`1[TResult].FromAsyncCoreLogic (System.IAsyncResult iar, System.Func`2[T,TResult] endFunction, System.Action`1[T] endAction, System.Threading.Tasks.Task`1[TResult] promise, System.Boolean requiresSynchronization) [0x0000f] in <887d52df94a649318d9d6394bdacbad6>:0 --- End of inner exception stack trace --- at Emby.Server.Implementations.HttpClientManager.HttpClientManager.SendAsyncInternal (MediaBrowser.Common.Net.HttpRequestOptions options, System.String httpMethod) [0x00839] in <f46ac234358a430d96fca67f9854bfb5>:0 at Emby.Server.Implementations.HttpClientManager.HttpClientManager.SendAsync (MediaBrowser.Common.Net.HttpRequestOptions options, System.String httpMethod) [0x0009e] in <f46ac234358a430d96fca67f9854bfb5>:0 at OpenSubtitles.OpenSubtitleComDownloader.DownloadSubtitlesToString (System.String id, OpenSubtitles.OpenSubtitleOptions options, System.Threading.CancellationToken cancellationToken) [0x00185] in <5ebf71e4cc4b43cda255946eddccf7c3>:0 at OpenSubtitles.OpenSubtitleComDownloader.GetSubtitlesInternal (System.String id, OpenSubtitles.OpenSubtitleOptions options, System.Threading.CancellationToken cancellationToken) [0x00175] in <5ebf71e4cc4b43cda255946eddccf7c3>:0 at Emby.Providers.Subtitles.SubtitleManager.DownloadSubtitles (MediaBrowser.Controller.Entities.BaseItem item, System.String subtitleId, MediaBrowser.Model.Configuration.LibraryOptions libraryOptions, System.Threading.CancellationToken cancellationToken) [0x0043b] in <465d5219b06049dc96eb141afb9612d0>:0 at Emby.Api.Subtitles.SubtitleService.Post (Emby.Api.Subtitles.DownloadRemoteSubtitles request) [0x000ca] in <2429534d9f41454f90134944855bd9a2>:0 at Emby.Server.Implementations.Services.ServiceController.GetTaskResult (System.Threading.Tasks.Task task) [0x00081] in <0cac6f1e304b4694a4618d07c28f0b16>:0 at Emby.Server.Implementations.Services.ServiceHandler.ProcessRequestAsync (Emby.Server.Implementations.HttpServer.HttpListenerHost httpHost, MediaBrowser.Controller.IServerApplicationHost appHost, MediaBrowser.Model.Services.IRequest httpReq, MediaBrowser.Model.Services.IResponse httpRes, MediaBrowser.Model.IO.IStreamHelper streamHelper, Emby.Server.Implementations.Services.RestPath restPath, System.String responseContentType, System.Threading.CancellationToken cancellationToken) [0x0018b] in <0cac6f1e304b4694a4618d07c28f0b16>:0 at Emby.Server.Implementations.HttpServer.HttpListenerHost.RequestHandler (MediaBrowser.Model.Services.IRequest httpReq, System.ReadOnlyMemory`1[T] urlString, System.ReadOnlyMemory`1[T] localPath, System.Threading.CancellationToken cancellationToken) [0x00acb] in <0cac6f1e304b4694a4618d07c28f0b16>:0 Source: mscorlib TargetSite: Void Throw() InnerException: System.Net.WebException: The remote server returned an error: (406) Not Acceptable. Source: System TargetSite: System.Net.WebResponse EndGetResponse(System.IAsyncResult) at System.Net.HttpWebRequest.GetResponseFromData (System.Net.WebResponseStream stream, System.Threading.CancellationToken cancellationToken) [0x00146] in <592c5cca45dd4995b6e53e31bac2a687>:0 at System.Net.HttpWebRequest.RunWithTimeoutWorker[T] (System.Threading.Tasks.Task`1[TResult] workerTask, System.Int32 timeout, System.Action abort, System.Func`1[TResult] aborted, System.Threading.CancellationTokenSource cts) [0x000f8] in <592c5cca45dd4995b6e53e31bac2a687>:0 at System.Net.HttpWebRequest.EndGetResponse (System.IAsyncResult asyncResult) [0x00020] in <592c5cca45dd4995b6e53e31bac2a687>:0 at System.Threading.Tasks.TaskFactory`1[TResult].FromAsyncCoreLogic (System.IAsyncResult iar, System.Func`2[T,TResult] endFunction, System.Action`1[T] endAction, System.Threading.Tasks.Task`1[TResult] promise, System.Boolean requiresSynchronization) [0x0000f] in <887d52df94a649318d9d6394bdacbad6>:0 embyserver.txt Link to comment Share on other sites More sharing options...
chief2810 2 Posted April 14 Share Posted April 14 It’s because open subtitles have changed it so you can only download subtitles 5 times over a 24 hour period. If you then try and download over this it’ll throw an error. 2 Link to comment Share on other sites More sharing options...
Luke 37084 Posted April 15 Share Posted April 15 HI, to download more you'll need OpenSubtitles VIP access. But stay tuned. We have a deal with OpenSubtitles that will benefit our Emby Premiere users, although we haven't rolled this out yet. 1 Link to comment Share on other sites More sharing options...
hollyeva 0 Posted April 15 Author Share Posted April 15 Oooh. So if my library is scheduled to download subtitles is it just picking 5 that don't have them? Or is that querying 5 times and capping it out immediately? Is it worth just paying for VIP or will the new benefit roll out soon? Link to comment Share on other sites More sharing options...
Aphazia82 2 Posted April 15 Share Posted April 15 I'm getting the same error. But I am a VIP member. So I would wait if i where you. Just started today. Yesterday everything was working fine Link to comment Share on other sites More sharing options...
Janco123 1 Posted April 15 Share Posted April 15 I get the same error, although I haven't downloaded any subtitles recently (and certainly not more than 5 times over a 24 hour period). Link to comment Share on other sites More sharing options...
Aphazia82 2 Posted April 15 Share Posted April 15 Tried an old account . hasn't been used in months. Same error. I don;t think it has anything to do with that 5 downloads restriction 2 Link to comment Share on other sites More sharing options...
Happy2Play 8289 Posted April 15 Share Posted April 15 I can only guess they are making changes and we have to wait on the dev to push another update. But sound like dev has another fix coming. I can only guess either something is wrong with their tracking system or lots of users are appearing to be coming from the same address. As this error appear to be their download system. OpenSubtitles.com provider doesn't handle download quota properly · Issue #2153 · morpheus65535/bazarr (github.com) Link to comment Share on other sites More sharing options...
RobbyBobby 15 Posted April 15 Share Posted April 15 Just a "me too". I'm an Open Subtitles VIP member of many years and can no longer install subtitles with Emby. Hope to see a fix from them or you -- or both -- soon. Link to comment Share on other sites More sharing options...
blackcatTN 1 Posted April 15 Share Posted April 15 I have a opensub VIP and I am still getting the error. Link to comment Share on other sites More sharing options...
Paxtor 8 Posted April 16 Share Posted April 16 I have the same problemon nvidia shield emby last beta version.... Subtitle Download Failed from Open Subtitles on Shield L.... 15. 4. 2024, 21:56:42 Subtitle Download Failed from Open Subtitles on Shield NotAcceptable Link to comment Share on other sites More sharing options...
RobbyBobby 15 Posted April 16 Share Posted April 16 Just tried it from the UK and it now works. Phew. Link to comment Share on other sites More sharing options...
Happy2Play 8289 Posted April 16 Share Posted April 16 Yep per the other topic looks like they worked out their issues. Link to comment Share on other sites More sharing options...
MikeyMan 8 Posted April 16 Share Posted April 16 Still getting the error over here. From NL. Link to comment Share on other sites More sharing options...
Santacrab 0 Posted April 16 Share Posted April 16 Still getting the error from IT Link to comment Share on other sites More sharing options...
Q-Droid 649 Posted April 16 Share Posted April 16 Same here. It worked as recently as last night but not today. Link to comment Share on other sites More sharing options...
Q-Droid 649 Posted April 17 Share Posted April 17 Following up on this. Something is flakey on the Open Subtitles side and even their website is throwing occasional errors. It could very well be a networking or infrastructure problem that's affecting both their site and the API endpoint. After multiple attempts and getting this same error I was able to fetch a couple of the subtitles I needed. Link to comment Share on other sites More sharing options...
Paxtor 8 Posted April 17 Share Posted April 17 I have found out that subtitles can be installed via the computer. However, it's not possible via the shield. Link to comment Share on other sites More sharing options...
Paxtor 8 Posted April 18 Share Posted April 18 22 hours ago, Paxtor said: I have found out that subtitles can be installed via the computer. However, it's not possible via the shield. it already works on TV shield, it seems there was an error on OpenSubtitles... Link to comment Share on other sites More sharing options...
Q-Droid 649 Posted April 18 Share Posted April 18 It's an intermittent problem that comes and goes, most likely on the Open Subtitles end. For the last few days I've had the error from all devices and it's also worked from all devices. Hopefully they get it sorted soon if they haven't already. Link to comment Share on other sites More sharing options...
Luke 37084 Posted April 20 Share Posted April 20 Hi, we are looking into this. But yes right now it is intermittent. Thanks. Link to comment Share on other sites More sharing options...
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