sftech13 6 Posted April 14 Share Posted April 14 Trying to see why my parents can't play some movies on there Samsung TV using the Samsung app. embyserver-63848697404.txt ffmpeg-transcode-ed282ec9-a2fb-48ea-b332-063948df57b8_1.txt Link to comment Share on other sites More sharing options...
Luke 37082 Posted April 15 Share Posted April 15 Hi, what exactly happens? Link to comment Share on other sites More sharing options...
sftech13 6 Posted April 15 Author Share Posted April 15 18 minutes ago, Luke said: Hi, what exactly happens? Spinning blue circle of death. Just sits there and does t play. Other media plays just a few don't. Link to comment Share on other sites More sharing options...
SamES 891 Posted April 15 Share Posted April 15 Is there anything similar about the ones that don't play compared to the ones that do? For example: 1080 vs 4k Higher bitrate vs lower bitrate Specific audio or subtitle tracks Playing with or without subtitles activated DirectPlay vs transcoding Are there any movies that play successfully that aren't DirectPlaying? You can test this by finding a movie that does play, then during playback drop the quality settings in the menu until it starts to transcode. Once that occurs, confirm that you can still playback successfully. You will need to manually change the setting back to its original setting (auto?) once you have completed this test. Link to comment Share on other sites More sharing options...
sftech13 6 Posted April 15 Author Share Posted April 15 (edited) 38 minutes ago, SamES said: Is there anything similar about the ones that don't play compared to the ones that do? For example: 1080 vs 4k Higher bitrate vs lower bitrate Specific audio or subtitle tracks Playing with or without subtitles activated DirectPlay vs transcoding Are there any movies that play successfully that aren't DirectPlaying? You can test this by finding a movie that does play, then during playback drop the quality settings in the menu until it starts to transcode. Once that occurs, confirm that you can still playback successfully. You will need to manually change the setting back to its original setting (auto?) once you have completed this test. Yes several work, both transcoding and direct play. Subtitles are off by default I will look at bit rate. The issues are usually hdr10 now that think of it. Shouldn't transcoding correct that? Edited April 15 by sftech13 Link to comment Share on other sites More sharing options...
SamES 891 Posted April 15 Share Posted April 15 Thanks. Is the transcode log in your first post an example of one that does or doesn't play. It is not HDR. What happens if you turn off hardware acceleration for transcoding? It depends on your server performance and whether it can do it in software but I'm wondering if it is an issue with hardware transcoding Link to comment Share on other sites More sharing options...
sftech13 6 Posted April 15 Author Share Posted April 15 (edited) 7 minutes ago, SamES said: Thanks. Is the transcode log in your first post an example of one that does or doesn't play. It is not HDR. What happens if you turn off hardware acceleration for transcoding? It depends on your server performance and whether it can do it in software but I'm wondering if it is an issue with hardware transcoding The first one does play. The screen shot above is that one. Here is one that didn't play for him. I don't think my amd 8370 can software transcode. ffmpeg-transcode-f35d41a0-f063-423e-bb44-b7a463720373_1.txt Edited April 15 by sftech13 Link to comment Share on other sites More sharing options...
Happy2Play 8289 Posted April 15 Share Posted April 15 @SamEScould it be the hls subtitles? 12:57:14.785 Stream mapping: 12:57:14.785 Stream #0:0 -> #0:0 (h264 (native) -> h264 (h264_nvenc)) 12:57:14.785 Stream #0:1 -> #0:1 (eac3 (native) -> ac3 (native)) 12:57:14.785 Stream #0:2 -> #1:0 (subrip (srt) -> webvtt (native)) 12:57:14.785 Stream #0:0 -> #1:1 (copy) 12:57:14.785 Stream #0:3 -> #2:0 (subrip (srt) -> webvtt (native)) 12:57:14.785 Stream #0:0 -> #2:1 (copy) Link to comment Share on other sites More sharing options...
SamES 891 Posted April 15 Share Posted April 15 23 minutes ago, sftech13 said: I don't think my amd 8370 can software transcode. You could always give it a try. I feel like something is not quite right with transcoding the video stream. 18 minutes ago, Happy2Play said: could it be the hls subtitles? I did suspect that, but the log in the first post also has subs. Link to comment Share on other sites More sharing options...
sftech13 6 Posted April 15 Author Share Posted April 15 1 minute ago, SamES said: You could always give it a try. I feel like something is not quite right with transcoding the video stream. I did suspect that, but the log in the first post also has subs. I will disable transcoding for this user and report back my findings. Thank you both for your help. 1 Link to comment Share on other sites More sharing options...
SamES 891 Posted April 15 Share Posted April 15 (edited) I did also notice this in the log, maybe you could try enabling it first before trying the SW option Edited April 15 by SamES Link to comment Share on other sites More sharing options...
sftech13 6 Posted April 16 Author Share Posted April 16 (edited) 27 minutes ago, SamES said: I did also notice this in the log, maybe you could try enabling it first before trying the SW option I tried also didn't help. I tried on my Samsung TV his account and mine. Neither played on Samsung app. Android apps plays fine and web browser. This was with no transcoding also subtitles off embyserver (1).txt Edited April 16 by sftech13 Link to comment Share on other sites More sharing options...
SamES 891 Posted April 16 Share Posted April 16 What time was your test in that log? Link to comment Share on other sites More sharing options...
SamES 891 Posted April 16 Share Posted April 16 31 minutes ago, sftech13 said: This was with no transcoding also subtitles off You mention that there was no transcoding, but you have a bitrate limit set and I can see in the log cases where it should be trying to transcode, and I can see it trying to (for example at 2024-04-15 13:59:52.049 Info App: ProcessRun 'StreamTranscode) 2024-04-15 13:59:48.666 Info App: Bitrate exceeds DirectPlay limit: media bitrate: 7642869, max bitrate: 7000000 2024-04-15 13:59:48.666 Info App: Bitrate exceeds DirectStream limit: media bitrate: 7642869, max bitrate: 7000000 2024-04-15 13:59:48.666 Info App: Bitrate exceeds DirectPlay limit: media bitrate: 7642869, max bitrate: 7000000 2024-04-15 13:59:48.666 Info App: Bitrate exceeds DirectStream limit: media bitrate: 7642869, max bitrate: 7000000 2024-04-15 13:59:48.666 Info App: Bitrate exceeds DirectPlay limit: media bitrate: 7642869, max bitrate: 7000000 2024-04-15 13:59:48.666 Info App: Bitrate exceeds DirectStream limit: media bitrate: 7642869, max bitrate: 7000000 Link to comment Share on other sites More sharing options...
Happy2Play 8289 Posted April 16 Share Posted April 16 34 minutes ago, sftech13 said: This was with no transcoding also subtitles off But just because subtitles are off does not mean they are not delivered in the hls stream per what I posted above. ^^^Also subs where sent with the transcode mentioned above also. But I am just guessing as subtitles recently have become an issue depending on their delivery method. I guess since you have the diagnostic plugin you could test enabling/checking this option. Disable HLS Subtitles Prevents the generation of WebVTT subtitles when streaming via HLS 1 Link to comment Share on other sites More sharing options...
sftech13 6 Posted April 16 Author Share Posted April 16 31 minutes ago, SamES said: You mention that there was no transcoding, but you have a bitrate limit set and I can see in the log cases where it should be trying to transcode, and I can see it trying to (for example at 2024-04-15 13:59:52.049 Info App: ProcessRun 'StreamTranscode) 2024-04-15 13:59:48.666 Info App: Bitrate exceeds DirectPlay limit: media bitrate: 7642869, max bitrate: 7000000 2024-04-15 13:59:48.666 Info App: Bitrate exceeds DirectStream limit: media bitrate: 7642869, max bitrate: 7000000 2024-04-15 13:59:48.666 Info App: Bitrate exceeds DirectPlay limit: media bitrate: 7642869, max bitrate: 7000000 2024-04-15 13:59:48.666 Info App: Bitrate exceeds DirectStream limit: media bitrate: 7642869, max bitrate: 7000000 2024-04-15 13:59:48.666 Info App: Bitrate exceeds DirectPlay limit: media bitrate: 7642869, max bitrate: 7000000 2024-04-15 13:59:48.666 Info App: Bitrate exceeds DirectStream limit: media bitrate: 7642869, max bitrate: 7000000 Where is that setting. Everything is auto Link to comment Share on other sites More sharing options...
Luke 37082 Posted April 16 Share Posted April 16 1 hour ago, sftech13 said: Where is that setting. Everything is auto Hi ,in the app playback settings, please check the video quality setting and let us know what it says. Link to comment Share on other sites More sharing options...
sftech13 6 Posted April 16 Author Share Posted April 16 18 minutes ago, Luke said: Hi ,in the app playback settings, please check the video quality setting and let us know what it says. Auto Link to comment Share on other sites More sharing options...
SamES 891 Posted April 16 Share Posted April 16 You need to check/change it on the device during playback as each device has its own settings. During playback on the TV, open the On Screen Display and select the 'cog' button, then select playback Quality. Link to comment Share on other sites More sharing options...
Happy2Play 8289 Posted April 16 Share Posted April 16 With this being a http/2 connection this client is considered Remote correct? @SamESwhat is the Auto fallback bitrate? Could this be a playback issue? 2024-04-15 13:59:48.622 Info App: User policy for {username}. EnablePlaybackRemuxing: True EnableVideoPlaybackTranscoding: True EnableAudioPlaybackTranscoding: False Link to comment Share on other sites More sharing options...
Luke 37082 Posted April 16 Share Posted April 16 Restricting the user's transcoding permissions could be causing your issue. Link to comment Share on other sites More sharing options...
SamES 891 Posted April 16 Share Posted April 16 4 hours ago, Happy2Play said: Could this be a playback issue? 2024-04-15 13:59:48.622 Info App: User policy for {username}. EnablePlaybackRemuxing: True EnableVideoPlaybackTranscoding: True EnableAudioPlaybackTranscoding: False Yes, that will definitely be an issue, although it wasn't in the earlier logs so it's not the whole story 4 hours ago, Happy2Play said: @SamESwhat is the Auto fallback bitrate? Sorry, not sure on this one but Luke would know. I have two theories on this issue: There is a problem with hardware transcoding. I notice this is using https. It's possible that https in a hls container is causing a problem on the Samsung TV Link to comment Share on other sites More sharing options...
sftech13 6 Posted April 16 Author Share Posted April 16 (edited) Sorry to respond late. So this morning on my pc I tried the same movie as I'm remote today. I can not get it to play in browser. I have done the following in-between plays: Subtitles - default and off Disable HLS in plugin Play with cog wheel during playback The user have transcoding allowed All done around 750AM - 755AM I did see this under stats for nerd Also the movie stats: I also reviewed he logs and I don't know much about transcoding so I will ask my questions, sorry if they are nebbish. Is this a issue - TranscodeReasons=ContainerBitrateExceedsLimit http://domain/videos/3299424/main.m3u8?DeviceId=6b880453-597a-4e92-a230-d178460e251f&MediaSourceId=0e93425b6b088aa461a51fbe344a5a40&StartTimeTicks=71497970&PlaySessionId=0ba61a4730784e6a99b3acac349748d8&api_key=a3ade97bcc824bc882987495cd168774&VideoCodec=h264,h265,hevc,av1&AudioCodec=mp3,aac&VideoBitrate=6616000&AudioBitrate=384000&AudioStreamIndex=1&TranscodingMaxAudioChannels=2&SegmentContainer=ts&MinSegments=1&BreakOnNonKeyFrames=True&SubtitleStreamIndexes=2,3,4&ManifestSubtitles=vtt&h264-profile=high,main,baseline,constrainedbaseline,high10&h264-level=62&hevc-codectag=hvc1,hev1,hevc,hdmv&TranscodeReasons=ContainerBitrateExceedsLimit,DirectPlayError&allowVideoStreamCopy=false&allowAudioStreamCopy=false Is this a issue - bitrate=N/A throttle=off speed=0.0267x [segment @ 0xf3d700] Opening '/var/lib/emby/transcoding-temp/423B61/423B61_s4.m3u8.tmp' for writing SegmentComplete=video:1 Index=19 Start=57.098708 End=57.849458 Duration=0.750750 offset_pts=0 start_pts=57098708 Frames=21 filename=423B61_s4_19.vtt elapsed=00:00:06.24 frame= 1241 fps=199 q=10.0 Lq=-1.0 q=-1.0 q=-1.0 size=N/A time=00:00:00.16 bitrate=N/A throttle=off speed=0.0267x video:291595kB audio:806kB subtitle:0kB other streams:0kB global headers:0kB muxing overhead: unknown embyserver.txt ffmpeg-transcode-61187ada-27bc-4d93-8a01-9d64f853ea0c_1.txt ffmpeg-transcode-eda7cb1d-b670-4566-a66b-c1f995d21eb4_1.txt ffmpeg-transcode-6df153a6-0edb-4812-9307-4a9f00c6cbf3_1.txt Edited April 16 by sftech13 Link to comment Share on other sites More sharing options...
sftech13 6 Posted April 16 Author Share Posted April 16 Weird, In the web browser, if I faster forward or click on the bar to 2min or so, it plays fine. Maybe its the graphic intro causing this?>?>? Is that possible? Intro Link to comment Share on other sites More sharing options...
Luke 37082 Posted April 16 Share Posted April 16 HI, if you turn off subtitles before playing, how does that compare? Link to comment Share on other sites More sharing options...
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