TroyKing 22 Posted April 14 Share Posted April 14 I'm using a Mac that is connected to a Synology NAS to. Most of the time when I replace a poster image it hangs pretty much anywhere I do it. I've used the web UI, iOS app and have even tried doing it on the mac itself. Media plays perfectly fine, I can't seem to figure out the issue. Emby Server Logs.txt Link to comment Share on other sites More sharing options...
Luke 37118 Posted April 15 Share Posted April 15 hi, is your volume not reachable? 2024-04-14 05:18:40.123 Error Server: Error processing request *** Error Report *** Version: 4.8.3.0 Command line: /Applications/EmbyServer.app/Contents/MacOS/EmbyServer.dll Operating system: Darwin 23.4.0 Darwin Kernel Version 23.4.0: Fri Mar 15 00:12:49 PDT 2024; root:xnu-10063.101.17~1/RELEASE_ARM64_T6020 Framework: .NET 6.0.21 OS/Process: x64/x64 Runtime: Applications/EmbyServer.app/Contents/MacOS/System.Private.CoreLib.dll Processor count: 10 Data path: /Users/abdiel/emby-server Application path: /Applications/EmbyServer.app/Contents/MacOS System.IO.DirectoryNotFoundException: System.IO.DirectoryNotFoundException: Could not find a part of the path '/Volumes/Emby/media/Peliculas/Oppenheimer.2023.1080p.BluRay.DUAL.DDP5.1.H264-CASROCK-poster.jpg'. at Emby.Drawing.Skia.SkiaEncoder.GetSKFileStream(String path) at Emby.Drawing.Skia.SkiaEncoder.EncodeImage(String inputPath, String outputPath, Boolean autoOrient, Nullable`1 orientation, Int32 quality, ImageProcessingOptions options, ImageFormat selectedOutputFormat) at Emby.Drawing.ImageProcessor.ProcessImage(ImageProcessingOptions options, CancellationToken cancellationToken) at Emby.Api.Images.ImageService.GetImage(ImageRequest request, Int64 itemId, BaseItem item, Boolean isHeadRequest) at Emby.Server.Implementations.Services.ServiceController.GetTaskResult(Task task) at Emby.Server.Implementations.Services.ServiceHandler.ProcessRequestAsync(HttpListenerHost httpHost, IServerApplicationHost appHost, IRequest httpReq, IResponse httpRes, IStreamHelper streamHelper, RestPath restPath, String responseContentType, CancellationToken cancellationToken) at Emby.Server.Implementations.HttpServer.HttpListenerHost.RequestHandler(IRequest httpReq, ReadOnlyMemory`1 urlString, ReadOnlyMemory`1 localPath, CancellationToken cancellationToken) Source: Emby.Drawing.Skia TargetSite: SkiaSharp.SKFileStream GetSKFileStream(System.String) Path: /Volumes/Emby/media/Peliculas/Oppenheimer.2023.1080p.BluRay.DUAL.DDP5.1.H264-CASROCK-poster.jpg Link to comment Share on other sites More sharing options...
TroyKing 22 Posted April 15 Author Share Posted April 15 I restarted my NAS a few times to try and fix the problem, I also changed the Ethernet cable. That could be why those errors showed up Link to comment Share on other sites More sharing options...
Luke 37118 Posted April 16 Share Posted April 16 OK in that case, can you produce another log file example? Please restart Emby Server, then make the problem happen again, and then attach the emby server log. thanks ! Link to comment Share on other sites More sharing options...
TroyKing 22 Posted April 16 Author Share Posted April 16 5 hours ago, Luke said: OK in that case, can you produce another log file example? Please restart Emby Server, then make the problem happen again, and then attach the emby server log. thanks ! I also uploaded a screen recording RPReplay_Final1713256724.mp4 Emby Server.txt Link to comment Share on other sites More sharing options...
Luke 37118 Posted April 19 Share Posted April 19 Is your nas running when this happens? Or is it sleeping? Link to comment Share on other sites More sharing options...
TroyKing 22 Posted April 19 Author Share Posted April 19 7 hours ago, Luke said: Is your nas running when this happens? Or is it sleeping? No I have that feature disabled. Also, in rare occasions it works fine but then it stops working right after so I'm not sure that's the issue Link to comment Share on other sites More sharing options...
TroyKing 22 Posted April 20 Author Share Posted April 20 I just noticed that any changes I make to the metadata get reverted after a library scan Link to comment Share on other sites More sharing options...
Luke 37118 Posted April 20 Share Posted April 20 19 minutes ago, TroyKing said: I just noticed that any changes I make to the metadata get reverted after a library scan Hi there, let's look at a specific example: How to Report a Problem Thanks. Link to comment Share on other sites More sharing options...
TroyKing 22 Posted April 20 Author Share Posted April 20 25 minutes ago, Luke said: Hi there, let's look at a specific example: How to Report a Problem Thanks. This is another example, it froze when changing the poster for “Madam Web” Emby Server Logs.txt Link to comment Share on other sites More sharing options...
Luke 37118 Posted April 23 Share Posted April 23 Just for kicks, if you disable the library image caching feature, does that help? It shouldn't make a difference, but we need to find out what I/O operation is hanging. That's most likely either the file copy or the download. Link to comment Share on other sites More sharing options...
TroyKing 22 Posted April 23 Author Share Posted April 23 (edited) 20 minutes ago, Luke said: Just for kicks, if you disable the library image caching feature, does that help? It shouldn't make a difference, but we need to find out what I/O operation is hanging. That's most likely either the file copy or the download. So now it doesn’t hang but it doesn’t actually change the image. In this video I’m choosing the images that look different from the options, but they never change Also I’m not sure if this might be a cause but this server is using a backup from a Synology. RPReplay_Final1713908446.mp4 embyserver.txt Edited April 23 by TroyKing Link to comment Share on other sites More sharing options...
Luke 37118 Posted April 23 Share Posted April 23 It sounds to me like the disk I/O operations are never completing. can you temporarily enable debug logging, then restart the server, recreate the issue, and then attach the debug log? Thanks. Link to comment Share on other sites More sharing options...
TroyKing 22 Posted April 23 Author Share Posted April 23 13 minutes ago, Luke said: It sounds to me like the disk I/O operations are never completing. can you temporarily enable debug logging, then restart the server, recreate the issue, and then attach the debug log? Thanks. embyserver.txt Link to comment Share on other sites More sharing options...
Luke 37118 Posted April 24 Share Posted April 24 Please try removing these plugins: 2024-04-23 18:26:40.721 Info App: Loading InfuseSync, Version=1.4.2.0, Culture=neutral, PublicKeyToken=null from /Users/abdiel/emby-server/plugins/InfuseSync.dll 2024-04-23 18:26:40.721 Info App: Loading statistics, Version=3.2.0.0, Culture=neutral, PublicKeyToken=null from /Users/abdiel/emby-server/plugins/Statistics.dll 2024-04-23 18:26:40.721 Info App: Loading Podnapisi, Version=1.0.9.0, Culture=neutral, PublicKeyToken=null from /Users/abdiel/emby-server/plugins/Podnapisi.dll 2024-04-23 18:26:40.721 Info App: Loading playback_reporting, Version=2.1.0.5, Culture=neutral, PublicKeyToken=null from /Users/abdiel/emby-server/plugins/playback_reporting.dll 2024-04-23 18:26:40.721 Info App: Loading MediaBrowser.Plugins.SmtpNotifications, Version=3.1.8.0, Culture=neutral, PublicKeyToken=null from /Users/abdiel/emby-server/plugins/MediaBrowser.Plugins.SmtpNotifications.dll Then restart the server and see how things compare. Thanks. Link to comment Share on other sites More sharing options...
TroyKing 22 Posted April 24 Author Share Posted April 24 15 minutes ago, Luke said: Please try removing these plugins: 2024-04-23 18:26:40.721 Info App: Loading InfuseSync, Version=1.4.2.0, Culture=neutral, PublicKeyToken=null from /Users/abdiel/emby-server/plugins/InfuseSync.dll 2024-04-23 18:26:40.721 Info App: Loading statistics, Version=3.2.0.0, Culture=neutral, PublicKeyToken=null from /Users/abdiel/emby-server/plugins/Statistics.dll 2024-04-23 18:26:40.721 Info App: Loading Podnapisi, Version=1.0.9.0, Culture=neutral, PublicKeyToken=null from /Users/abdiel/emby-server/plugins/Podnapisi.dll 2024-04-23 18:26:40.721 Info App: Loading playback_reporting, Version=2.1.0.5, Culture=neutral, PublicKeyToken=null from /Users/abdiel/emby-server/plugins/playback_reporting.dll 2024-04-23 18:26:40.721 Info App: Loading MediaBrowser.Plugins.SmtpNotifications, Version=3.1.8.0, Culture=neutral, PublicKeyToken=null from /Users/abdiel/emby-server/plugins/MediaBrowser.Plugins.SmtpNotifications.dll Then restart the server and see how things compare. Thanks. It didn’t fix the issue. However, I did notice the issue only occurs with poster images and thumbnails. Backdrops work perfectly fine for some reason embyserver.txt Link to comment Share on other sites More sharing options...
Luke 37118 Posted Tuesday at 04:53 AM Share Posted Tuesday at 04:53 AM Very strange. Well we have a 4.8.6 update dropping tomorrow, so please try that once available. Thanks. 1 Link to comment Share on other sites More sharing options...
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