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Getting errors in playback watching on my Samsung TV and my Mac laptop


Popzipie

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Popzipie

Hey folks, 

I'm new to Emby and trying to get it set up and working currently. I've set up my server and added files to my library. I can watch them on the app on my android phone no problem. But when I try to play them from my server directly on my Mac laptop I get an error: 

No compatible streams are currently available. Please try again later or contact your system administrator for details

Then when I try to watch on the emby app from my Samsung TV, I can see all the content listed and it's syncing to the new content I'm adding but when I try to play it, it gives me a different error below. When I select the content and click play, it loads for a few seconds then the error pops up on the top right, stays for a few seconds and fades and comes back again in a few seconds and there's the blank video playback screen for a few seconds then it closes that and goes back to the movie details page.

Media player error code: PLAYER_ERROR_CONNECTION_FAILED, player state: IDLE

I couldn't test it on Mac App as it said I needed Premium to do that, so tests are based off of my phone Android app, the Mac web server and Samsung Smart TV. 

I can see errors in the logs for all attempts, even the one after using my phone where the playback worked. It shows permission denied, I think when it was trying to access the server, but I'm not sure how to troubleshoot or fix it. I then tried it again after messing with my library directories and created a new one without the extra folder of genre, though I know that the help centre said you can create additional folders to help organise your files. Got the same error either way when trying to watch the content. Why would I be able to watch content on my phone from my server but not other devices including the server itself? I can cast the content that I watch on my phone to my TV. Testing it with mp4 files. 

  • embyserver.txt - log from my first test on the mac
  • embyserver.txt(1) - log from my second test on mac after creating a new library with a new folder configuration
  • embyserver.txt(2) - log from my third test on the Samsung TV

Thanks! 

embyserver.txt embyserver (1).txt embyserver (2).txt

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