Server Won't Load in Emby Connect

[storyhobbit 0]

I'm new at this so forgive me if this is something obvious, but for the life of me I can't seem to figure out what's wrong here. 

I've set up a server, and it runs fine on the host computer (i.e. the localhost link). I've managed to add the server to Emby Connect, but when I try to access it from any device (I've tested browsers both locally and at a different location, as well as iOS and Xbox app. And in every case, it comes up with this error.

The server is running, and I've gone through the firewall settings and everything appears to be allowed. I've also checked that it's http and not https, but that makes no difference.

Weirdly, when I try to do it on an Edge browser (assuming I'm using http not https) then it works. But since, for instance, the Xbox or iOS apps are not using http/https, I don't know why that shouldn't work.

Any help would be appreciated.

 

Edited April 8 by storyhobbit

[Abobader 2947]

Hello storyhobbit,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[Luke 37099]

Hi, as a test, rather than using Emby Connect, what if you just add a new server and enter the server address manually? How does that compare?

[storyhobbit 0]

Yeah that doesn't work either. I get the same error. I assume we're talking about entering the WAN address? I'm thinking about dedicating a domain and getting an SSL, do you think that would make a difference?

[Luke 37099]

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I'm thinking about dedicating a domain and getting an SSL, do you think that would make a difference?

It's a good thing to do, but if the issue is connectivity then it won't necessarily resolve this.

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I assume we're talking about entering the WAN address?

Are you outside your local network?

[storyhobbit 0]

Yes, so it works on the local network. It's only when outside my local network that I'm not able to get it to work.

[Lessaj 63]

Did you confirm the port is open from canyouseeme.org? Please provide screenshots of your port forwarding settings in your modem/router.

[storyhobbit 0]

Doesn't look like it's able to see it. No port that I entered made a difference.

And I'm not really certain what you mean by the "port forwarding settings in your modem/router". How do I see those?

[Luke 37099]

6 minutes ago, storyhobbit said:

Doesn't look like it's able to see it. No port that I entered made a difference.

And I'm not really certain what you mean by the "port forwarding settings in your modem/router". How do I see those?

Please check out our remote setup guide and let us know if it helps:

Remote Setup