YzerWings19 0 Posted April 2 Share Posted April 2 Hello everyone. Very new user of Emby here. Therefore, some of my questions may see a little novice, so bear with me. Problem I am having - Stuttering when playing 4k 60fps HEVC videos (not sure if they are HDR or not). I scrounged together some parts to make a media server Server specs: CPU: AMD FX-8300 (8 core) RAM: 32gb DDR3 - 1333Mhz GPU: GTX 1660 Super Storage: 1 x 500gb Samsung SSD (system) 1 x 12gb Ramdisk (temp files, caching) 1 x 4tb 5900rpm HDD (media storage) SATA 3 - 6Gb/s Network specs (Asus AiMesh - hardwired): 1 x Asus AXE11000 1 x Asus AX11000 Every time I attempt to stream a 4k HEVC video (non direct play), it will play for a few seconds and then stop. When viewing the server I can see it is transcoding the video. It will then pause for long periods, and then play a little more of the video, then pause, and so on. If I attempt DirectPlay, the video will start up very quickly, but have a stutter about every 5-10 seconds. One thing I noticed is that every time it transcodes the video, it always forces it to H.264 (not H.265). I am not very well versed in the media streaming game, so I am not sure this is normal. I think the 4k 60fps HEVC videos are in H.265, so why would it try to convert to H.264? Maybe I messed a setting up somewhere. Is there a place I can go to do a dump of all settings to have someone look at? Devices used for playback: iPad Pro (M2 version) - Using Emby App iPhone 13 pro - Using Emby App Apple TV (4k version) - Emby App Thank you in advance! Link to comment Share on other sites More sharing options...
Abobader 2947 Posted April 2 Share Posted April 2 Hello YzerWings19, ** This is an auto reply ** Please wait for someone from staff support or our members to reply to you. It's recommended to provide more info, as it explain in this thread: Thank you. Emby Team Link to comment Share on other sites More sharing options...
Happy2Play 8296 Posted April 2 Share Posted April 2 1 hour ago, YzerWings19 said: One thing I noticed is that every time it transcodes the video, it always forces it to H.264 (not H.265). I am not very well versed in the media streaming game, so I am not sure this is normal. I think the 4k 60fps HEVC videos are in H.265, so why would it try to convert to H.264? This is currently Emby's only method when transcoding media. But would need to see server log and ffmpeg logs for specific examples. Link to comment Share on other sites More sharing options...
YzerWings19 0 Posted April 2 Author Share Posted April 2 Sounds good. I will see if I can find some instructions on how to do that and post them here. Thank you! Link to comment Share on other sites More sharing options...
Happy2Play 8296 Posted April 2 Share Posted April 2 10 minutes ago, YzerWings19 said: Sounds good. I will see if I can find some instructions on how to do that and post them here. Thank you! But the link is already provided above. Link to comment Share on other sites More sharing options...
Luke 37100 Posted April 3 Share Posted April 3 @YzerWings19 Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks! Link to comment Share on other sites More sharing options...
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