A decode call did not consume any data

[RanmaCanada 345]

I am having issues that just started today with an family member whose ancient Firestick keeps getting booted.  Their firestick is so old that it does not support HEVC, so certain files are being transcoded.  Starting today, their show will kick them out during playback, and when they go back into Emby, everything is black.  They need to restart their firestick for Emby to work again.

an example from the ffmpeg logs at the moment it craps out on them.

16:38:32.673 elapsed=00:06:53.39 frame=62823 fps=152 q=22.0 q=-1.0 size=N/A time=00:43:35.19 bitrate=N/A throttle=off speed=6.33x
16:38:32.769 [hevc_qsv @ 000001d4192394c0] A decode call did not consume any data: expect more data at input (-10)
Last message repeated 2 times 

I believe I have included the correct ffmpeg logs.

embyserver.7z ffmpeg-transcode-a8e61678-b0f9-441b-a771-206ff4cb87c8_1.7z

[Luke 37071]

hi, can you have them try lowering their in-app quality setting and see if that helps? 

[jdfamily 0]

They are already being forced down to 3mbps because of their ancient firestick.