MavericK96 2 Posted March 10 Share Posted March 10 I'm not completely sure if this is related to the latest betas or not, but it seems as if Atmos audio on multiple movies is cutting out and eventually just going dead randomly. Video playback is unaffected. Sometimes I can skip around and get it back, but if I switch to 5.1 audio instead it seems to work fine. Running Direct, on the Windows Emby Theater app 3.0.20. Is it possible to roll back to 4.9.0.7 to see if it resolves it? Link to comment Share on other sites More sharing options...
Luke 37066 Posted March 10 Share Posted March 10 Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks! Link to comment Share on other sites More sharing options...
MavericK96 2 Posted March 11 Author Share Posted March 11 (edited) Sure, here is the log file. Was playing Inside Out right near the end of the log and the audio died. Here are the stats while playing. The audio dies and then stays gone unless you try to skip around or restart playback. If it helps, I am running Emby Server on a Synology DS920+ - have never experienced this issue before. embyserver.txt Edited March 11 by MavericK96 Added info Link to comment Share on other sites More sharing options...
Lee 204 Posted March 16 Share Posted March 16 Recently had to turn off pass thru for trueHD/Atmos it's become really buggy on all videos. Either glitch sound or goes off completely. All other pass thru works fine. Assume it's the player build. Any advice on a workaround (other than turning it off which I have) or eta on the new app which will hopefully be an upgrade! Link to comment Share on other sites More sharing options...
Luke 37066 Posted March 17 Share Posted March 17 HI, yes it's coming very soon actually. 1 Link to comment Share on other sites More sharing options...
MavericK96 2 Posted March 18 Author Share Posted March 18 (edited) Unfortunately this is still a problem in 4.9.0.10. Same issue on this copy of Avatar: Way of Water. Server log attached. My AVR shows no audio output during these times. embyserver-03172024 Edited March 18 by MavericK96 Link to comment Share on other sites More sharing options...
MavericK96 2 Posted March 18 Author Share Posted March 18 Okay, I tried this on a different machine/Emby server running 4.8.3.0, same problem. It doesn't happen in the Windows Movie app, though, so maybe the issue lies with the Windows Theater app (3.0.20). Link to comment Share on other sites More sharing options...
MavericK96 2 Posted March 18 Author Share Posted March 18 Same issue. I thought it was my server but I think it's definitely the Theater app. Does it on multiple server versions/server hardware. Link to comment Share on other sites More sharing options...
Mahinepua 13 Posted March 18 Share Posted March 18 Same issue here on seeking sometimes but ff/rw usually brings it back to life. Link to comment Share on other sites More sharing options...
legierk 6 Posted March 19 Share Posted March 19 Went and bought a new HDMI cable today to try to troubleshoot this. I have many MKV files with TrueHD 7.1 audio and the XBox app just goes black. Luckily, they also contain DD 5.1 which plays just fine. While I have some "XBox" guys here, what should I set my XBox audio settings to? I have passthrough enabled. I also had Dolby Atmos enabled. Not sure what is the best way to set it with Emby Theater. I assume as long as passthrough is enabled, everything should work. Link to comment Share on other sites More sharing options...
MavericK96 2 Posted March 19 Author Share Posted March 19 So I spun up a test Jellyfin server as well and it seems to have the same problem. I've also tested on multiple Emby servers on different hardware, same problem. So this is something fairly widespread, but it definitely wasn't happening a couple months ago or so. The videos tend to have the audio dropping at the same spot each time, but it's not the file itself - if you skip around enough, you can restore audio in the section that previously didn't work. Sometimes after I get the issue my AV receiver will say something like "PCM ZERO" as the audio input. I'm not sure if this is helpful for troubleshooting, but hopefully a fix can be found. I tried disabling the audio device "sleep" settings in the Windows registry, and also tried Exclusive audio mode in Emby - no change. I've also used different HDMI cables, and the current ones I use are 8K certified and work fine for everything else, including the same Atmos content previously, so it's not a cable issue. I get the same problem playing on my gaming PC which doesn't even use HDMI passthrough. Link to comment Share on other sites More sharing options...
Mahinepua 13 Posted March 19 Share Posted March 19 Might an issue with the built in mpv player. Link to comment Share on other sites More sharing options...
MavericK96 2 Posted March 19 Author Share Posted March 19 I don't think this is a beta server issue - I will move my discussion to the Windows app forum. Link to comment Share on other sites More sharing options...
Lee 204 Posted March 19 Share Posted March 19 seems to be affecting plex too looking at reddit, is MPV used for that? Link to comment Share on other sites More sharing options...
MavericK96 2 Posted March 20 Author Share Posted March 20 The same file, same location, same computer, works just fine in VLC. Link to comment Share on other sites More sharing options...
Mahinepua 13 Posted March 20 Share Posted March 20 The Jellyfin player does the same thing. It must be an MPV bug, has always been issue from memory and isn’t a problem with other players Link to comment Share on other sites More sharing options...
MavericK96 2 Posted March 20 Author Share Posted March 20 Seems to be related to this, but this issue goes back a ways. I didn't have the issue until fairly recently. https://github.com/mpv-player/mpv/issues/11910 Link to comment Share on other sites More sharing options...
MavericK96 2 Posted March 20 Author Share Posted March 20 Also related? What version of MPV is Theater using currently? https://emby.media/community/index.php?/topic/119905-emby-theatermpv-trouble-with-truehd/&do=findComment&comment=1286464 Link to comment Share on other sites More sharing options...
MavericK96 2 Posted March 20 Author Share Posted March 20 I tried the MPV DLL replacement as mentioned in the thread above, too early to say for sure but it seems to fix the TrueHD issue. Current Theater DLL is 0.35.0, the newer one is 0.37.x. Link to comment Share on other sites More sharing options...
Mahinepua 13 Posted March 20 Share Posted March 20 The new app will be here soon and should have a newer MPV build that might fix the issue. 1 Link to comment Share on other sites More sharing options...
generiq 113 Posted March 22 Share Posted March 22 On 3/19/2024 at 11:05 PM, MavericK96 said: Also related? What version of MPV is Theater using currently? https://emby.media/community/index.php?/topic/119905-emby-theatermpv-trouble-with-truehd/&do=findComment&comment=1286464 @softworkz is your guy on this. As an ffmpeg developer and the person who builds mpv for Emby. 1 Link to comment Share on other sites More sharing options...
MavericK96 2 Posted March 22 Author Share Posted March 22 Yeah, I agree that it seems to be a MPV issue. Hopefully the new Theater will have the updated MPV. In the meantime, you can replace the .dll in the current build to get it working. So far I haven't noticed any more cutouts or any additional issues with the newer .dll file. Link to comment Share on other sites More sharing options...
generiq 113 Posted March 22 Share Posted March 22 1 hour ago, MavericK96 said: Yeah, I agree that it seems to be a MPV issue. Hopefully the new Theater will have the updated MPV. In the meantime, you can replace the .dll in the current build to get it working. So far I haven't noticed any more cutouts or any additional issues with the newer .dll file. An ffmpeg issue not mpv. mpv largely uses ffmpeg, that's why softworkz is your guy. 2 Link to comment Share on other sites More sharing options...
generiq 113 Posted March 23 Share Posted March 23 (edited) And if you read this post, you'll see a link to a patched ffmpeg mpv build that could help you. https://github.com/mpv-player/mpv/issues/11910#issuecomment-1676362858 Edited March 23 by generiq Link to comment Share on other sites More sharing options...
MavericK96 2 Posted March 24 Author Share Posted March 24 On 3/23/2024 at 9:07 AM, generiq said: And if you read this post, you'll see a link to a patched ffmpeg mpv build that could help you. https://github.com/mpv-player/mpv/issues/11910#issuecomment-1676362858 Yep, I posted about that up above - it works. Just needs to be implemented into the next Theater release. Link to comment Share on other sites More sharing options...
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