donmega 5 Posted March 11 Share Posted March 11 I have installed a new hard drive in my PC but when I go to to libraries in the server settings and try to add new folder, it cant seem to get the media to add into the library and show up on the server. the server picks up the hard drive and I can navigate through the folders that I have created, but when i click ok and press refresh data nothing is picked up. also I now cannot remove the folder from the library, the server just keeps spinning round until i click on a different section. I have checked the hard drive settings and they match the same as the other two i have, shared drive all permissions the same as the others any advance you be appreciated. Link to comment Share on other sites More sharing options...
Luke 37089 Posted March 12 Share Posted March 12 hi there, can you please provide an example? Thanks. Link to comment Share on other sites More sharing options...
donmega 5 Posted March 12 Author Share Posted March 12 as i said when i add a folder to a library, the harddrive is visable on the drop down menu and the folders are visable. i am able to pick a folder.. the folder is added to the list in the library. when i press refresh..nothing is added to it i cannot now delete the picked folder from the list. please advise anyone Link to comment Share on other sites More sharing options...
Luke 37089 Posted March 12 Share Posted March 12 Quote when i press refresh Hi, what exactly do you mean by this? We don't have a button that just says "refresh". Quote i cannot now delete the picked folder from the list. Hi, what exactly happens when you try? How to Report a Problem Link to comment Share on other sites More sharing options...
donmega 5 Posted March 12 Author Share Posted March 12 Sorry I meant to say scan library files there, see pic 2 attached Cant delete folder, see pic 3 attached,. the pop up just closes, I now have multiple folders the same, as they wont delete pic 1 shows that emby has picked up the hard drive (z) put when scan library files is carried out, the data is not available on the main app. Link to comment Share on other sites More sharing options...
donmega 5 Posted March 15 Author Share Posted March 15 Hi Does anyone have any ideas how to fix this issue? as I really don't want to re install Emby to try and fix the issue Link to comment Share on other sites More sharing options...
stevehoffman203 16 Posted March 15 Share Posted March 15 Your Z drive appears to be a shared folder on a computer different than your Emby Server. Make sure that your Share and it's child folders have correct permissions on them for Emby to access. It could be that Emby is able to access the shared drive, but not it's contents. Link to comment Share on other sites More sharing options...
Luke 37089 Posted March 15 Share Posted March 15 Quote as they wont delete What exactly happens when you try? Link to comment Share on other sites More sharing options...
donmega 5 Posted March 15 Author Share Posted March 15 Nothing happens the page just stays there, until I click on something else Link to comment Share on other sites More sharing options...
donmega 5 Posted March 15 Author Share Posted March 15 (edited) 1 hour ago, stevehoffman203 said: Your Z drive appears to be a shared folder on a computer different than your Emby Server. Make sure that your Share and it's child folders have correct permissions on them for Emby to access. It could be that Emby is able to access the shared drive, but not it's contents. Yes, this hard drive wasn't purchased new as the others are. this was purchased off Ebay as used. I have given permissions and shared all folders Edited March 15 by donmega Link to comment Share on other sites More sharing options...
Luke 37089 Posted March 16 Share Posted March 16 10 hours ago, donmega said: Nothing happens the page just stays there, until I click on something else Can you please attach the emby server log from when you tried to do that? Thanks. Link to comment Share on other sites More sharing options...
donmega 5 Posted March 16 Author Share Posted March 16 here is the log file attached after i tried to delete the extra folders created thanks for all your help embyserver.txt Link to comment Share on other sites More sharing options...
donmega 5 Posted March 18 Author Share Posted March 18 anyone found anything from the log file really dont want to reinstall everything after getting it all setup Link to comment Share on other sites More sharing options...
rbjtech 4276 Posted March 18 Share Posted March 18 Did you format the HDD when you got it, or was it already formatted and you just plugged it in ? Using the normal windows file explorer and the same login account you use for emby - are you able to browse to the folders on this hard drive ? If you click on the mp4/mkv files - do they 'attempt' to open with Windows Media Player or something like that ? Link to comment Share on other sites More sharing options...
Luke 37089 Posted March 19 Share Posted March 19 Yes those are good questions that would be helpful to know the answers to. Thanks. Link to comment Share on other sites More sharing options...
donmega 5 Posted March 19 Author Share Posted March 19 (edited) 23 hours ago, rbjtech said: Did you format the HDD when you got it, or was it already formatted and you just plugged it in ? Using the normal windows file explorer and the same login account you use for emby - are you able to browse to the folders on this hard drive ? If you click on the mp4/mkv files - do they 'attempt' to open with Windows Media Player or something like that ? Hi No I didn't format the hard drive as it was already formatted to NTFS, Yes I have no issues playing or storing anything, works as a normal hard drive as my others, the hard drive was empty, all folders created by myself and files transferred over with no problems as stated the emby server sees all folders but just wont add the files to the system Also when clicking on " scan library files " the server now crashes, ie starts lagging in performance, and slows down, I have to close it all down and restart it Edited March 19 by donmega Link to comment Share on other sites More sharing options...
rbjtech 4276 Posted March 19 Share Posted March 19 1 hour ago, donmega said: Hi No I didn't format the hard drive as it was already formatted to NTFS, Yes I have no issues playing or storing anything, works as a normal hard drive as my others, the hard drive was empty, all folders created by myself and files transferred over with no problems as stated the emby server sees all folders but just wont add the files to the system Also when clicking on " scan library files " the server now crashes, ie starts lagging in performance, and slows down, I have to close it all down and restart it ok - if you can see the files outside of emby, then I guess there are no OS level issues. Sounds like Emby is not healthy at all .. Link to comment Share on other sites More sharing options...
Luke 37089 Posted March 19 Share Posted March 19 3 hours ago, donmega said: Hi No I didn't format the hard drive as it was already formatted to NTFS, Yes I have no issues playing or storing anything, works as a normal hard drive as my others, the hard drive was empty, all folders created by myself and files transferred over with no problems as stated the emby server sees all folders but just wont add the files to the system Also when clicking on " scan library files " the server now crashes, ie starts lagging in performance, and slows down, I have to close it all down and restart it Hi there, please attach the emby server log from when this happened: How to Report a Problem Thanks. Link to comment Share on other sites More sharing options...
donmega 5 Posted March 20 Author Share Posted March 20 here is the log file, I Posted one previously I have done a quick format of the hard drive, still the same issue embyserver (2).txt Link to comment Share on other sites More sharing options...
donmega 5 Posted March 21 Author Share Posted March 21 Just a quick update to this issue I have managed to get the files into server by picking the root folder (i.e Z/) rather than a folder (ie Z/movies) therefore the server picks everything thing up and puts it into the chosen folder. the only downside now is that I cant use the drive to pick up other folders. Maybe the issue is that my other drive also has a folder called "movies" could this be the issue? both drives with the same name for a folder. any other ideas Link to comment Share on other sites More sharing options...
donmega 5 Posted March 22 Author Share Posted March 22 Another update, finally sorted the problem out As suggesting in last post, YES having both folders named "movies" was the issue at the end, now I have renamed it movies2 it has finally picked up the files, and i am able to set new folders within the new hard drive, maybe an issue that needs fixing or notifying users Thanks to everyone who replied back with suggestions 1 Link to comment Share on other sites More sharing options...
Luke 37089 Posted March 22 Share Posted March 22 Thanks for following up. Link to comment Share on other sites More sharing options...
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