stevelamb121 0 Posted March 8 Share Posted March 8 I have Emby installed through Docker and all has been fine apart from for some reason open subtitles will not find anything at all. I have another install directly on the Synology NAS (which I don't use this install much) but this finds subs fine with the same login details. I can see this in the log.... Any idea why?? *** Error Report *** Version: 4.8.3.0 Command line: /system/EmbyServer.dll -programdata /config -ffdetect /bin/ffdetect -ffmpeg /bin/ffmpeg -ffprobe /bin/ffprobe -restartexitcode 3 Operating system: Linux version 4.4.302+ (root@build5) (gcc version 12.2.0 (GCC) ) #69057 SMP Mon Nov 13 14:19:30 CST 2023 Framework: .NET 6.0.25 OS/Process: x64/x64 Runtime: system/System.Private.CoreLib.dll Processor count: 4 Data path: /config Application path: /system MediaBrowser.Model.Net.HttpException: MediaBrowser.Model.Net.HttpException: Unauthorized at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsyncInternal(HttpRequestOptions options, String httpMethod) at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsync(HttpRequestOptions options, String httpMethod) at OpenSubtitles.OpenSubtitleComDownloader.Login(OpenSubtitleOptions options, CancellationToken cancellationToken) at OpenSubtitles.OpenSubtitleComDownloader.SearchInternal(SubtitleSearchRequest request, Boolean useFilename, OpenSubtitleOptions options, CancellationToken cancellationToken) at OpenSubtitles.OpenSubtitleComDownloader.Search(SubtitleSearchRequest request, OpenSubtitleOptions options, CancellationToken cancellationToken) at Emby.Providers.Subtitles.SubtitleManager.SearchSubtitles(SubtitleSearchRequest request, CancellationToken cancellationToken) Source: Emby.Server.Implementations TargetSite: Void MoveNext() Link to comment Share on other sites More sharing options...
Luke 37067 Posted March 8 Share Posted March 8 Hi there, please attach the complete emby server log. Thanks. Link to comment Share on other sites More sharing options...
stevelamb121 0 Posted March 8 Author Share Posted March 8 Apologies, attached. embyserver.txt Link to comment Share on other sites More sharing options...
Luke 37067 Posted March 11 Share Posted March 11 Hi, can you try reconfiguring your open subtitles credentials? Link to comment Share on other sites More sharing options...
stevelamb121 0 Posted March 11 Author Share Posted March 11 I can login to the website fine and have used the same password. I have changed my password to something else on the site then updated in emby and still get no subtitles found for anything. I've updated the password on my other instance directly installed on the NAS (not in docker) as that stopped working too but both just say no subtitles found Link to comment Share on other sites More sharing options...
stevelamb121 0 Posted March 12 Author Share Posted March 12 When I say website above I'm referring to open subs so password/username is correct, like I say I changed the password on the site, updated in emby but still nothing Link to comment Share on other sites More sharing options...
roaku 795 Posted March 12 Share Posted March 12 3 minutes ago, stevelamb121 said: When I say website above I'm referring to open subs so password/username is correct, like I say I changed the password on the site, updated in emby but still nothing The website will accept both email address and username for login, but only the username will work for login through the plugin/their api. Are you using your opensubtitles.com username when setting credentials in the plugin configuration? Link to comment Share on other sites More sharing options...
stevelamb121 0 Posted March 12 Author Share Posted March 12 Yep, using username Link to comment Share on other sites More sharing options...
Luke 37067 Posted March 13 Share Posted March 13 23 hours ago, stevelamb121 said: Yep, using username Can you try reconfiguring your opensubtitles credentials? Are you sure you entered them correctly? Link to comment Share on other sites More sharing options...
stevelamb121 0 Posted March 13 Author Share Posted March 13 I'm using my username, tried with my existing password, didn't work, changed password on the open subs website, updated in emby. Still doesn't work. Link to comment Share on other sites More sharing options...
Happy2Play 8282 Posted March 13 Share Posted March 13 32 minutes ago, Luke said: Can you try reconfiguring your opensubtitles credentials? Are you sure you entered them correctly? Does uninstalling plugin clear this database only info? But I guess clearing the UI fields and hitting save does the same per my test. Unless there is a platform variable here, I have not been able to reproduce an authentication issue with www.opensubtitles.com Link to comment Share on other sites More sharing options...
stevelamb121 0 Posted March 13 Author Share Posted March 13 I've just tried clearing the user details, saved, re entered, saved. no subs found. Tried uninstall/reinstall of plugin. No subs found Link to comment Share on other sites More sharing options...
Happy2Play 8282 Posted March 13 Share Posted March 13 1 minute ago, stevelamb121 said: I've just tried clearing the user details, saved, re entered, saved. no subs found. Tried uninstall/reinstall of plugin. No subs found But are you getting Unauthorized error? Link to comment Share on other sites More sharing options...
stevelamb121 0 Posted March 13 Author Share Posted March 13 Nope. Just says no subtitles found. Link to comment Share on other sites More sharing options...
Happy2Play 8282 Posted March 13 Share Posted March 13 Can you post a server log of a specific example now. Link to comment Share on other sites More sharing options...
stevelamb121 0 Posted March 13 Author Share Posted March 13 Here's full log embyserver.txt Link to comment Share on other sites More sharing options...
Happy2Play 8282 Posted March 13 Share Posted March 13 3 minutes ago, stevelamb121 said: Here's full log embyserver.txt 242.8 kB · 0 downloads So yes you are still unable to authenticate. But am out of ideas unless there is something specific with your username or password. But would think if you can login to website then Emby should be able to send that same info. 2024-03-13 23:24:20.168 Info HttpClient: POST https://api.opensubtitles.com/api/v1/login 2024-03-13 23:24:20.401 Error SubtitleManager: Error searching for subtitles on Open Subtitles *** Error Report *** Version: 4.8.3.0 Command line: /system/EmbyServer.dll -programdata /config -ffdetect /bin/ffdetect -ffmpeg /bin/ffmpeg -ffprobe /bin/ffprobe -restartexitcode 3 Operating system: Linux version 4.4.302+ (root@build5) (gcc version 12.2.0 (GCC) ) #69057 SMP Mon Nov 13 14:19:30 CST 2023 Framework: .NET 6.0.25 OS/Process: x64/x64 Runtime: system/System.Private.CoreLib.dll Processor count: 4 Data path: /config Application path: /system MediaBrowser.Model.Net.HttpException: MediaBrowser.Model.Net.HttpException: Unauthorized at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsyncInternal(HttpRequestOptions options, String httpMethod) at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsync(HttpRequestOptions options, String httpMethod) at OpenSubtitles.OpenSubtitleComDownloader.Login(OpenSubtitleOptions options, CancellationToken cancellationToken) at OpenSubtitles.OpenSubtitleComDownloader.SearchInternal(SubtitleSearchRequest request, Boolean useFilename, OpenSubtitleOptions options, CancellationToken cancellationToken) at OpenSubtitles.OpenSubtitleComDownloader.Search(SubtitleSearchRequest request, OpenSubtitleOptions options, CancellationToken cancellationToken) at Emby.Providers.Subtitles.SubtitleManager.SearchSubtitles(SubtitleSearchRequest request, CancellationToken cancellationToken) Source: Emby.Server.Implementations TargetSite: Void MoveNext() 2024-03-13 23:24:20.402 Debug Server: http/1.1 Response 200 to host2. Time: 493ms. GET http://host1:8314/emby/Items/1372830/RemoteSearch/Subtitles/en?MediaSourceId=dfb71c506ee2677fce679ba6f2be7983&X-Emby-Client=Emby Web&X-Emby-Device-Name=Chrome&X-Emby-Device-Id=377437ce-eeb1-45f9-b35e-d642d93bfbf1&X-Emby-Client-Version=4.8.3.0&X-Emby-Token=x_secret3_x&X-Emby-Language=en-gb Link to comment Share on other sites More sharing options...
stevelamb121 0 Posted March 13 Author Share Posted March 13 Yeah. I'm have no clue. Details are correct. This install is running in docker. I have another instance running directly in Syno package center. And that's the same. Log attached. But username is exactly and password too embyserver.txt Link to comment Share on other sites More sharing options...
roaku 795 Posted March 14 Share Posted March 14 (edited) There was an issue at one point with certain characters in passwords tripping up the plugin's login to the .com api, but that was addressed months ago. Maybe there are still some characters causing problems though. Might be worth experimenting with the characters in your password, particularly if there are any 'special' ones involved. Edited March 14 by roaku 1 Link to comment Share on other sites More sharing options...
Happy2Play 8282 Posted March 14 Share Posted March 14 Yes even though both your systems are failing they both have different plugin versions also. .52 on 4.7 and .54 on 4.8 Link to comment Share on other sites More sharing options...
Luke 37067 Posted March 14 Share Posted March 14 HI, please try reconfiguring your Open Subtitles credentials and see if that helps. Thanks. Link to comment Share on other sites More sharing options...
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