mbc0 61 Posted March 5 Share Posted March 5 Hi, I am a VIP member of the new opensubtitles.com but nothing is ever found when searching for movies/tv shows. With regard to this article I cannot find the option to disable hash match? https://emby.media/support/articles/Manual-Subtitle-Downloads.html Link to comment Share on other sites More sharing options...
GrimReaper 3294 Posted March 5 Share Posted March 5 (edited) 11 minutes ago, mbc0 said: I am a VIP member of the new opensubtitles.com but nothing is ever found when searching for movies/tv shows. Do you have any opensubtitles errors in the log? Have you confirmed that related item(s) does/do have subs available on their webpage? 11 minutes ago, mbc0 said: With regard to this article I cannot find the option to disable hash match? https://emby.media/support/articles/Manual-Subtitle-Downloads.html That KB article needs updating as Hash-matches (if any) will be listed in line with other available subs, on top of/first in the list and appropriately tagged, there's no disabling them for manual downloads. @Carlo Edited March 5 by GrimReaper 1 Link to comment Share on other sites More sharing options...
pwhodges 1531 Posted March 5 Share Posted March 5 Have you used your email address when setting up your opensubtitles credentials in Emby? That fails silently - you must use your username. I've no idea about the hash question, though - sorry. Paul Link to comment Share on other sites More sharing options...
mbc0 61 Posted March 5 Author Share Posted March 5 23 minutes ago, pwhodges said: Have you used your email address when setting up your opensubtitles credentials in Emby? That fails silently - you must use your username. I've no idea about the hash question, though - sorry. Paul Hi, It does say on the settings to use your username and not your email address which is what I am doing but no dice! Link to comment Share on other sites More sharing options...
mbc0 61 Posted March 5 Author Share Posted March 5 26 minutes ago, GrimReaper said: Do you have any opensubtitles errors in the log? Have you confirmed that related item(s) does/do have subs available on their webpage? That KB article needs updating as Hash-matches (if any) will be listed in line with other available subs, on top of/first in the list and appropriately tagged, there's no disabling them for manual downloads. @Carlo Hi, The logs show the search but I cannot see a response in the logs let alone any errors, yes the subtitles are available on opensubtitles.com Link to comment Share on other sites More sharing options...
mbc0 61 Posted March 5 Author Share Posted March 5 ok, So I have been trying loads of different movies/tv and got a couple of matches! Could it be my filenaming causing a problem? Link to comment Share on other sites More sharing options...
GrimReaper 3294 Posted March 5 Share Posted March 5 (edited) That's odd, having no issues with 2 of those items that I have in my collection, and your file naming seems pretty ok: Since you're getting hits for that item with normal brackets as opposed to square brackets, try replacing latter with former and see what gives? Edited March 5 by GrimReaper Link to comment Share on other sites More sharing options...
mbc0 61 Posted March 5 Author Share Posted March 5 tried removing the brackets completely and still no dice Link to comment Share on other sites More sharing options...
mbc0 61 Posted March 5 Author Share Posted March 5 @GrimReaperCan I see your filename please? I will copy to see if it works for me? Link to comment Share on other sites More sharing options...
GrimReaper 3294 Posted March 5 Share Posted March 5 14 minutes ago, mbc0 said: @GrimReaperCan I see your filename please? I will copy to see if it works for me? Though I don't think that's a naming issue as episodes are queried by S/E and TV Show name, you should see similar log query as: Quote 2024-03-05 11:56:05.789 Info HttpClient: GET https://vip-api.opensubtitles.com/api/v1/subtitles?episode_number=10&languages=en&moviehash=edbbb3463aaa7f80&query=Monarch: Legacy of Monsters&season_number=1 Link to comment Share on other sites More sharing options...
mbc0 61 Posted March 5 Author Share Posted March 5 Naming Fixed it! is this a bug or do I need to change my naming profiles? Link to comment Share on other sites More sharing options...
mbc0 61 Posted March 5 Author Share Posted March 5 OK! So, if this helps I have found what was causing the issue! If I remove the year of the show from the filename I can add subtitles, but with the year in the filename I get no results, please see screenshots Link to comment Share on other sites More sharing options...
rbjtech 4266 Posted March 5 Share Posted March 5 Renaming it is going to make emby re-detect it - so that is possibly the reason why it now works. I have no issues with the year in brackets - that has always been the prefered naming standard for a long time. Maybe try re-naming it back with brackets, let emby redetect it (try playback etc etc, do a full scan) and then see if it now finds the subs ? Link to comment Share on other sites More sharing options...
mbc0 61 Posted March 5 Author Share Posted March 5 1 hour ago, rbjtech said: Renaming it is going to make emby re-detect it - so that is possibly the reason why it now works. I have no issues with the year in brackets - that has always been the prefered naming standard for a long time. Maybe try re-naming it back with brackets, let emby redetect it (try playback etc etc, do a full scan) and then see if it now finds the subs ? Hi, Done Just that and no subs again! Link to comment Share on other sites More sharing options...
mbc0 61 Posted March 5 Author Share Posted March 5 Removed year again and subs are working again, very strange! Link to comment Share on other sites More sharing options...
rbjtech 4266 Posted March 5 Share Posted March 5 (edited) Just ep9 & 10 correct ? All the others are OK ? I just tested - and see exactly the same behaviour ep 1-8 it finds subs fine .. how odd ! the subs exist - as I've checked in opensubtitles itself. Looking in the logs - it's sending exactly the same request for the correct items - same token etc Edited March 5 by rbjtech Link to comment Share on other sites More sharing options...
mbc0 61 Posted March 5 Author Share Posted March 5 1 minute ago, rbjtech said: Just ep9 & 10 correct ? All the others are OK ? I just tested - and see exactly the same behaviour ep 1-8 it finds subs fine .. how odd ! the subs exist - as I've checked in opensubtitles itself. Looking in the logs - it's sending exactly the same request for the correct items - same token etc Yes, 1-8 seem ok! getting same results on loads of stuff, "Allo Allo" for example! very weird! 1 Link to comment Share on other sites More sharing options...
mbc0 61 Posted March 6 Author Share Posted March 6 So where do we go from here? @Lukeany ideas? Link to comment Share on other sites More sharing options...
Luke 37068 Posted March 6 Share Posted March 6 HI, yes we're looking into it. Thanks. Link to comment Share on other sites More sharing options...
Happy2Play 8282 Posted March 7 Share Posted March 7 I would guess dev would need to see the queries also for what fails. But looks like the only hash option is per library now. HttpClient: GET https://api.opensubtitles.com/api/v1/subtitles?episode_number=1&imdb_id=2193021&languages=de&query=Arrow (2012) 04x01 - title.strm&season_number=4 Link to comment Share on other sites More sharing options...
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